Installation, support, troubleshooting, repair, and maintenance of Intuitive products within assigned area
Ensure service agreements and warranty obligations are met and surpassed
Provide technical support, training, and documentation to customers and internal teams
Perform scheduled maintenance, software updates, recalls, upgrades, and installations
Coordinate system delivery and installation
Maintain inventory, service records, and company assets
Support Sales, Genesis and other teams as required
Participate in continuous improvement projects
Complete required training and professional development
Requirements
Ability to Travel up to 50% and within the travel and expense policy as required by management to fulfill the specific needs of the role
Reside within a reasonable distance, typically within 30 miles, of the assigned territory location or other designated area as required by management to fulfill the specific needs of the role
Ability to work a flex shift, second shift, or other type of shift as required by management to fulfill the specific needs of the role
Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs.
Clean driving record
Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms
Compliance with all necessary vaccination requirements as mandated by the vendor credentialing process