Genpact

Analyst

• Proactively follow up with end users on overdue invoices, unapplied cash, and outstanding credit notes to ensure timely resolution and payment
• Establish regular calls with key customers and business client partners to work through account past dues and prevent recurrence
• Work with strategic customers to determine root causes of past due and establish processes to prevent future recurrence
• Establish operational mechanisms to drive accountability across the client business with commercial account and finance managers
• Build and maintain strong, professional relationships with customers via phone and email
• Lead initiatives to establish and continuously improve a robust and scalable collections process within the team
• Consistently meet or exceed daily KPIs and contribute to achieving quarterly cash collection targets
• Maintain accurate records of collection activities and provide regular updates to management on account status and risk exposure
• Support finance team and client; calling is the main method of contact

Strategic Portfolio Analyst – Assistant Manager, Swedish Speaker

Accounts Payable

• Review and process invoices along with providing the resolutions for the invoices and releasing the invoices for Payment
• Articulate and demonstrate basic Accounts payable process concepts – 3 way match, PO, NON PO , GRN etc.
• Able to understand the nuances of India AP aspects
• India Import Invoices processing – check Bill of Entry, packing list before posting
• Proficient in Tax Deducted at Source; Should be aware of % of deduction for major categories. Be aware of TDS applicable on Service expense incurred in foreign currency
• GST = Candidate will be encouraged to know Intrastate, Interstate, State & Central components along with rates. Basics will do.
• Resolve all vendor queries and requests coming via e-mails / Tickets within the agreed SLA
• Review and validate basic essentials of valid invoice like supplier details, PO, bank account, invoice #, invoice date etc.
• Maintain a tracker of the exceptions and ensure Invoices / queries are balanced taking based on the exception tracker
• Maintain exception logs for process related exception as and when they occur for knowledge retention
• Independently perform transactional tasks which support the compliance, planning and execution of assigned processes.
• Follow up with requisitions (via calls/ emails or tickets) to solve hold invoice as per the AP guideline
• Enforce the internal compliance policy and guideline established by the management on their daily operational activities
• Perform daily internal audit to ensure all Invoices / queries are balanced as per the guidelines

Senior Accounts Payable Process Associate, English

Engineer

• Monitor the 1st tier product support queue in ServiceNow and claim any unassigned cases that is in the queue
• Understand the need (s) of the case creator from a technical and admiration standpoint where the requestor need assistance / information
• Write the technical documentation to provide resolution / information to the requestor and resolve the case in ServiceNow
• Triage the case to concerned technical team if case requires additional inputs from other support team
• Manage the overall case Touch Time, Turn Around Time and closure of the case that is assigned.
• Monitor the 2nd tier product support queue in ServiceNow and claim any unassigned cases that is in the queue
• Understand the need (s) of the case creator from a technical standpoint where the requestor need technical product related assistance / information
• Perform oil analysis by reviewing the oil sample reports with the plm document
• Gearbox torque arm pin displacement analysis by reviewing the data sheets received from the wind farms
• Reviewing the elastomer damper images to analyze the wear and tear on the component
• Listening the audio clip to analyze the damage on main rotor bearings
• Reviewing the cable images to identify damage category and estimating the remaining life cycle of the cables
• Reviewing the blade images to identify damage category and estimating the remaining life cycle of the cables
• Review the engineering drawing of the components to identify the part number and its quantity and specifications
• Study the lab report of oil to find out the contamination of iron available in main bearing oil lubricant
• Monitor the 3rd tier product support queue in web based portal where events and anomalies from the wind turbines are triggered
• Write the technical recommendation to field engineers to perform inspection & troubleshooting to find root cause for events and anomalies to eliminate any downtime for the wind turbines
• Data analysis to identify faults, determine severity, and write detailed reports on your findings
• Diagnose anomalies related to sensor location on the wind turbines generating faulty data
• Vibration analysis on wind turbine components (main rotor bearing, gearbox and generator) by looking at trends, time wave form, spectrum and modes
• Configuration checks on newly added wind farms to ensure data processing to back-office tools
• Validate wind turbine performance after onsite troubleshooting by field engineer by looking at trends, time wave form, spectrum and modes and close the service event

Senior Associate – WindTech Engineer

Attorney

• Collaborate with internal teams and external partners to facilitate successful deployment of Ironclad contract management software.
• Initiate, negotiate, and sign contracts using Ironclad, ensuring compliance with legal and regulatory requirements.
• Utilize Ironclad's data and analytics capabilities to monitor and analyze contract-related metrics and performance.
• Continuously evaluate and enhance the deployment process to improve efficiency and effectiveness.
• Coordinate with stakeholders, including legal teams, IT teams, and external vendors, to ensure smooth and timely deployment.
• Provide training and support to end-users of Ironclad software to ensure proper utilization and adoption.
• Maintain accurate documentation of all deployment activities, including contracts, processes, and troubleshooting steps.

Platform Deployment Specialist – Manager, English Speaker

• Monitor the 1st tier product support queue in ServiceNow and claim unassigned cases
• Write technical documentation to provide resolution/information and resolve cases in ServiceNow
• Triage cases to concerned technical teams and manage case Touch Time and Turn Around Time
• Update data related to field contacts of wind farms in e-SCADA platform
• Correct life census of wind turbines by connecting remote desktop of particular windfarm
• Create and distribute special instructions and daily/weekly wind farm health reports by analyzing data
• Manage end of warranty replacement/repair claims and assign to correct technical group
• Monitor 2nd tier support queue for technical product related assistance and perform oil analysis
• Gearbox torque arm pin displacement analysis and review elastomer damper, cable, blade images
• Listen to audio clips to analyze damage on main rotor bearings
• Review engineering drawings to identify part numbers and specifications
• Study lab reports of oil to find contamination like iron in main bearing lubricant
• Monitor 3rd tier product support queue for events and anomalies and write technical recommendations
• Analyze data to identify faults, diagnose sensor and circuit related anomalies, and resolve data quality issues
• Vibration analysis using trends, time wave form, spectrum and modes
• Configuration checks on newly added wind farms and validate turbine performance after onsite troubleshooting

Senior Associate, WindTech Engineer

• Implement Ironclad contract management software in collaboration with internal teams and external partners
• Initiate, negotiate, and sign contracts using Ironclad, ensuring legal and regulatory compliance
• Utilize Ironclad's data and analytics capabilities to monitor and analyze contract-related metrics and performance
• Continuously evaluate and enhance the deployment process to improve efficiency and effectiveness
• Coordinate with stakeholders including legal teams, IT teams, and external vendors to ensure smooth and timely deployment
• Provide training and support to end-users to ensure proper utilization and adoption of Ironclad
• Maintain accurate documentation of deployment activities, contracts, processes, and troubleshooting steps

• We are seeking a highly motivated and experienced voice process Strategic Portfolio Analyst – Swedish to join our finance team, supporting our client. This role is critical in ensuring timely follow-up on defaulted invoices, managing unapplied cash and credit notes, and fostering strong, reciprocal relationships with customers. The ideal candidate will bring an initiative-taking approach to collections, a customer-centric mindset, and a passion for process improvement and confident to minimum C1 level in speaking with customers on a daily basis as calling will the main method of contact.
• Key Responsibilities:
• · Client-Focused Collections : Proactively follow up with end users on overdue invoices, unapplied cash, and outstanding credit notes to ensure timely resolution and payment. Establishing regular calls with key customers and business client partners to work through account past dues and prevent recurrence.
• · Issue resolution Working with the strategic customers to determine the root causes of past due and work alongside them to establish processes which will prevent future recurrence.
• · Client engagement
• · Establishing operational mechanisms to drive accountability across the client business, with commercial account and finance managers to support end customer past due resolution.
• · Customer Relationship Management : Build and maintain strong, professional relationships with customers via phone and email, ensuring a positive and collaborative experience.
• · Process Optimization: Lead initiatives to establish and continuously improve a robust and scalable collections process within the team.
• · Performance Monitoring: Consistently meet or exceed daily KPIs and contribute to achieving quarterly cash collection targets.
• · Reporting & Documentation: Maintain accurate records of collection activities and provide regular updates to management on account status and risk exposure.

• Review and process invoices and release invoices for payment
• Provide resolutions for invoices and resolve vendor queries and requests via e-mails/tickets within SLA
• Review and validate invoice essentials like supplier details, PO, bank account, invoice #, invoice date
• Maintain exception logs and tracker of exceptions; ensure invoices/queries are balanced
• Follow up with requisitions (via calls/emails/tickets) to resolve hold invoices per AP guideline
• Enforce internal compliance policy and guidelines in daily operations
• Independently perform transactional tasks supporting compliance, planning and execution of assigned processes
• Perform daily internal audit to ensure invoices/queries are balanced as per guidelines

Senior Process Associate, Accounts Payable – English Speaker

Accounting Manager

• Manage, validate and reconcile Receivables, mainly consisting of: Triage and process incoming payments according to SOP
• Verify completeness and accuracy of transactions reported by customers
• Raise queries and resolve discrepancies
• Maintain mailbox and document triaging
• Check arithmetical accuracy of calculations and deduction conditions
• Process bookings and financial settlements in admin systems
• Monitor daily payments received in the BEN/AWB
• Identify and resolve discrepancies between closings and calculations
• Transfer payments to internal TAs within defined SLA
• Manage Marine master spreadsheet and IOM premium allocation process
• Process manual technical bookings for sample brokers
• Monthly and weekly statements analysis for a sample of brokers
• Successfully graduating the training plan attached to the position and the tasks
• Updating the working procedures periodically
• Training other team members regarding the daily tasks whenever necessary and requested by the manager
• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate
• Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager

Process Associate, Technical Accounting, Insurance, English

• Manage, validate and reconcile Receivables, including triaging and processing incoming payments according to SOP
• Verify completeness and accuracy of transactions reported by customers
• Raise queries and resolve discrepancies
• Maintain mailbox and document triaging
• Check arithmetical accuracy of calculations and deduction conditions
• Process bookings and financial settlements in admin systems
• Monitor daily payments received in the BEN/AWB and identify discrepancies
• Transfer payments to internal TAs within defined SLA
• Manage Marine master spreadsheet and IOM premium allocation process
• Process manual technical bookings for sample brokers
• Monthly and weekly statements analysis for a sample of brokers
• Successfully graduate the training plan attached to the position and the tasks
• Update the working procedures periodically
• Train other team members regarding the daily tasks when necessary
• Maintain and develop relationships with relevant markets and clients served by team
• Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager

Process Associate – Technical Accounting, Insurance, English

Collections

• Work closely with Team leader and Team members.
• Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics.
• Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case (inbound/outbound calls, emails, online meetings).
• Validates reasons for delinquency using appropriate sources of internal / external information.
• Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes.
• Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds.
• Prepare and process accounts reconciliation in communication with external / internal customers.
• Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes.
• Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers.
• Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases.
• Process shifting of uncollectable items for legal actions / ensure processing of write-offs .
• Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.
• Manage complex customer accounts.
• Acts as a buddy of new joiners during business specific training, shadowing.
• Is the second voice collector within the team on escalated, aged items.
• Run existing reports on a daily, weekly, and monthly basis.
• Improve & maintain reports based on the I2C standards.
• Learn and develop soft and hard skills based on Genome Profile setup.
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
• Have a controllership overview of the dunning cycle/letters.
• Validate that reports meet risk & financial requirements.
• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
• There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
• Accomplish all responsibilities in line with client compliance and integrity requirements.
• Create, update, revise, and submit standard operating procedures for approval.
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
• Act as a backup or cross-trained for another process or scope of work.

Senior Process Associate, Collections, Arabic

• Ensures that the process activities are carried out in accordance with the solution agreed with the customer in the Design and Transition phase.
• Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set under the contract are fulfilled.
• Proposes and implements the solution for new clients, acting as an SME for the process/processes.
• Carries out transformation initiatives and projects to deliver financial and productivity benefits to customers in accordance with the contractual clauses concluded with the client.
• Ensures that the team members have all the operational resources and necessary equipment (upon completion of LTO).
• Presents the performance indicators in the operational review meetings, analyzes data & trends in the process, continuously implements process improvement methodologies based on Lean Six Sigma.
• Ensures adherence to Smart Opex Framework, distributes, and publishes results through Visual Management system.
• Ensures that all team members are aware of the contractual performance indicators (KPIs)/delivery time (SLAs) and of the level of the expected performance output.
• Conducts team huddles to communicate the information regarding to the process priorities.
• Coordinates and ensures the creation of the Standard Operating Procedures for the processes managed, updates and validates them before sending them to the customer for sign off, ensuring that they are accurate, comprehensive, and explained in a logical manner, tailored to the process needs.
• Monitors the team performance daily and ensures that individual and team objectives are met while complying with the established standards.
• Provides feedback on the performance and the process activity results to team members, identifies areas to improve the knowledge process and plans relevant training sessions to these areas in collaboration with the pathfinder.
• Participates in different projects and initiatives within Genpact.

Accounts Payable Trainee, Italian

Accounts Receivable

• Work closely with Team leader and Team members.
• Perform Senior AR Specialist daily activities.
• Help and guide junior colleagues on difficult account reconciliation / escalation cases.
• Help tracking performance the junior other team members' performance.
• Coaching juniors on process related situations.
• Act as client facing person besides the Team leader.
• Drive projects, initiatives to improve AR process by involving team members and cascading output to Clients.
• Analyse reports, flag risks and improvement possibilities to Team Leader and our Client.
• Improve & maintain reports based on the I2C standards.
• Be an active part in internal new projects and produce innovative ideas & ways of executing them.
• Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs.
• Drive standardization and productivity improvement within the team.
• Collaborates inside the company with members of the same team or other teams to accomplish the allocated tasks.
• Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager.
• Offer support to the team for customer accounts clearings and reconciliations.
• Accomplish all responsibilities in line with client compliance and integrity requirements.
• Create, update, revise, and submit standard operating procedures for approval.
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
• Act as a backup or cross-trained for another process or scope of work.

Accounts Receivable Subject Matter Expert – Domain Trainee, French Speaker

Manager

• Lead a S2P team running various activities related to vendor master maintenance, PO management, procurement issue resolution and/or invoice processing, invoice issue and hold resolution, AP related reconciliation.
• Conduct interviews, integrate new joiners to the team.
• Build an effective team by creating an inspiring team environment with an open communication culture.
• Establish team priorities, behaviors and deliverables.
• Monitor team performance with quantitative and qualitative metrics.
• Drive performance management in the team with clear expectations, performance appraisals, and feedback.
• Develop the capability of the team through a development plan and mentoring.
• Develop good working relationships and structured operating rhythms with sourcing and business finance partners.
• Drive compliance within processes and ensure process controls are in place.
• Act as primary point of contact for country/regional business controllers, sourcing partners and buyers for complex issues.
• Drive migrations, process stabilizations and improvements.

Source to Pay Manager, German Speaker

• This role is a key link between your clients and their providers, as you will monitor the process of supplies’ delivery.
• Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;
• Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager;
• Performing invoice processing primary review against set guidelines;
• Investigating and resolving any invoice/ T&E claim mismatches in the system or reject/return the invoices as per agreed procedure;
• Invoice postings;
• Initiate Supplier Creation/Changes as per agreed procedure;
• Accuracy and duplicate audit of data entry and invoices;
• Root cause analysis of errors and dissemination to the Team;
• Proactive controls for avoidance of future errors;
• Month close reporting and periodic dashboard reporting/ year-end reporting/ ad hoc reporting;
• Vendor statement reconciliations;
• Manual accounts clearing;
• Sending remittance advises to suppliers;
• Chasing vendors for balance confirmation and/or for clarifications needed;
• Provide information on status of Invoices and/ or Payments, relevant contact information (fax, telephone);
• Resolution of supplier’s queries, major discrepancies, vendor clarification with respect to rejected payments;
• Contact Suppliers (email/phone/fax) resolution related;
• Work on aged invoices/ pending issues;
• Create, update, revise, and submit standard operating procedures for approval;
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays;
• Act as a backup or cross-trained for another process or scope of work.

Senior Process Associate – Accounts Payable, Invoice Processing, French

• Work closely with Team leader and Team members
• Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics
• Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case
• Validates reasons for delinquency using appropriate sources of internal / external information
• Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes
• Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds
• Prepare and process accounts reconciliation in communication with external / internal customers
• Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes
• Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers
• Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases
• Process shifting of uncollectable items for legal actions / ensure processing of write-offs
• Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.
• Manage complex customer accounts.
• Acts as a buddy of new joiners during business specific training, shadowing.
• Is the second voice collector within the team on escalated, aged items.
• Run existing reports on a daily, weekly, and monthly basis.
• Improve & maintain reports based on the I2C standards.
• Learn and develop soft and hard skills based on Genome Profile setup.
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
• Have a controllership overview of the dunning cycle/letters.
• Validate that reports meet risk & financial requirements.
• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
• There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
• Accomplish all responsibilities in line with client compliance and integrity requirements.
• Create, update, revise, and submit standard operating procedures for approval.
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
• Act as a backup or cross-trained for another process or scope of work.
Minimum Qualifications • Full professional knowledge of French, min. C1 and English min B2. • Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment. • Ability to work under pressure in a dynamic environment. • Microsoft Office proficiency, especially Excel. • Cash collection skills, with detail orientation. • Basic financial analysis skills • Ability to be hardworking and to think “outside the box”. • Interpersonal and teamwork skills. • Verbal and written communication skills. • Problem solving • Cultural awareness in a diverse and international environment. • Thirst for learning.

Senior Process Associate, Collections, French Speaker

• End-to-end Collections & Dispute management for accounts in Bucharest.
• Work with Team leader and team members; coaching others; etc.
• Timely contact external customers regarding unpaid invoices; follow-up per case.
• Validate delinquency reasons; analyze non-payment and disputes; find root causes.
• Analyze open credit balances; allocate them; process refunds.
• Prepare and process accounts reconciliation; communicate with customers.
• Analyze disputes root causes; monitor and escalate resolution delays.
• Prepare regular/ad hoc portfolio analysis; set priorities for contacting customers.
• Review top collectable/disputed/misc cases; plan actions.
• Process shifting of uncollectible items for legal actions; ensure write-offs.
• Mentor junior colleagues; buddy for new joiners.
• Run reports daily/weekly/monthly; improve/maintain reports per I2C standards.
• Learn Genome Profile; resolve inquiries; proactively contact customers for timely collection; maintain dunning cycle.
• Validate reports meet risk & financial requirements.
• Coordinate Payment Plan proposals; pre-bankruptcy and pre-receivership recoveries with risk department.
• Potential to participate in special projects; training plan; etc.
• Create/update standard operating procedures; follow training plan; highlight risks.
• Act as backup or cross-trained.

Senior Process Associate, Collections, Spanish

Customer Support

• Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks.
• Collaborates outside the company with client representatives, within the limits of authority allocated by the direct manager.
• Processing orders / customer requests
• Booking of Orders in the ERP system
• Handling customer requests
• Ensure resolution to customer requests
• Follow-up on pending items
• Reporting
• Offering information to customers via e-mail/phone.
• Updating ERP regarding clients, supplies, pricing.
• Gathering information from logistics partners and informing customers regarding availability and deliveries.
• Creating orders (SOs) in the ERP system.
• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements.
• Building a relation with clients and sales representatives.
• Checking and solving potential issues between client purchase orders (PO) and system information.
• Communicating with the warehouse and forwarders and efficiently managing the delivery process to ensure return of goods to the final recipient
• Preparing the relevant documents for the orders (export, transport, customs)
• Daily monitoring the assigned orders and customer requests
• Solving issues regarding damaged goods, shipment delayed, etc
• Managing any issues, looking for solutions along with all the parties involved
• Escalating any problems, delays, inconsistencies
• Handling complaints related to logistics and return transport
• Proposing resolution for streamlining activities and taking part in projects to implement these ideas

Senior Process Associate, Customer Service, German

• Responsibility for E2E Collections and Order Release activities with special attention to different Business units
• Preparation of the blocked orders report and responsibility for orders release as per local rules and approver’s recommendations with special attention to different Business units
• Follow collection strategy-Statement Of Account, Reminders, Dunning letters.
• Handling incoming and outgoing calls
• Prepare payment plan and align with key customers.
• Close monitor on customer ledger for follow-ups and Promise to pay.
• Follow escalation matrix on overdue payments or customer bankruptcy.
• Close co-ordination with Cash Application, Dispute and Credit management team to seek or supply the required information.
• Facilitating the identification and resolution of any customer disputes
• Allocating and clarifying payments and handling overdue payments
• Receive and resolve discrepancies (bank, business, customer contact)
• Analyze aged lines and prepare provisions for write off per policy.
• Month end processing and reporting requirements.
• Ensuring all associate activities are compliant to the audit requirements.
• Ensure Key Metrics are met, and service is delivered to end users as encouraged.
• Updating the SOP/DTPs periodically.
• Training other team members regarding the daily tasks whenever necessary and requested by the manager.
• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate.
• Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager.

Order to Cash Domain Trainee, Collections, Cash Application and Order Release, Greek Speaker

About Agility Insurance Services Agility Insurance Services is a leading National Field Marketing Organization (FMO) supporting independent insurance agents and agencies. We specialize in Medicare, ACA, life, and health insurance products—offering top-tier support, tools, and training to help agents grow and succeed. Position Summary We are hiring a Market Development Manager to support and grow our agent network in the Rio Grande Valley region . This role combines field training, local relationship building, and grassroots marketing to help agents reach new clients and communities. Key Responsibilities Agent Support & Development Onboard and train agents (in-person and virtual) Help agents build marketing plans and reach sales goals Provide hands-on coaching, mentorship, and performance tracking Community & Provider Outreach Build relationships with senior centers, nonprofits, clinics, and hospitals Coordinate joint educational events and workshops Represent Agility at networking groups and local associations Local Marketing & Lead Generation Organize health fairs, seminars, and community outreach events Guide agents on referral strategies, social media, and local advertising Track event ROI and regional agent performance

Market Manager

Customer Service Consultant – Process Associate, Spanish

Customer Service Consultant – Process Associate, Spanish Speaker

Sales

Sales Admin – Process Associate, English

• Market Development Manager to support and grow our agent network in the Charlotte, NC area
• Combine field training, local relationship building, and grassroots marketing to help agents reach new clients and communities
• Onboard and train agents (in-person and virtual)
• Help agents build marketing plans and reach sales goals
• Provide hands-on coaching, mentorship, and performance tracking
• Build relationships with senior centers, nonprofits, clinics, and hospitals
• Coordinate joint educational events and workshops
• Represent Agility at networking groups and local associations
• Organize health fairs, seminars, and community outreach events
• Guide agents on referral strategies, social media, and local advertising
• Track event ROI and regional agent performance

• Onboard and train agents (in-person and virtual)
• Help agents build marketing plans and reach sales goals
• Provide hands-on coaching, mentorship, and performance tracking
• Build relationships with senior centers, nonprofits, clinics, and hospitals
• Coordinate joint educational events and workshops
• Represent Agility at networking groups and local associations
• Organize health fairs, seminars, and community outreach events
• Guide agents on referral strategies, social media, and local advertising
• Track event ROI and regional agent performance

• Process Trade Payments in a timely manner and in accordance to Audit requirements
• Manages and resolves customer deductions and short-payments in support of Kraft Heinz Canada receivables targets
• Communicates internally and with the client on issues and errors that will cause a significant impact on the customer’s needs
• Refines processes and advises of potential improvements
• Ensures procedures dictated in SOP and by client are followed
• Review files for misstated, omitted information
• Improve trade payment compliance and overall financial controls of promotional funds
• Makes recommendations and interacts with client to increase potential audit findings
• Develops external business relationships to resolve issues and backlogs
• Handles problems/inquiries requests from the client, business contacts and internal departments

Strategic Portfolio Analyst – Assistant Manager, Swedish Speaker

Senior Accounts Payable Process Associate, English

Senior Associate – WindTech Engineer

Platform Deployment Specialist – Manager, English Speaker

Senior Associate, WindTech Engineer

Platform Deployment Specialist – Manager, English Speaker

Strategic Portfolio Analyst – Assistant Manager, Swedish Speaker

Senior Process Associate, Accounts Payable – English Speaker

Process Associate, Technical Accounting, Insurance, English

Process Associate – Technical Accounting, Insurance, English

Senior Process Associate, Collections, Arabic

Accounts Payable Trainee, Italian

Accounts Receivable Subject Matter Expert – Domain Trainee, French Speaker

Source to Pay Manager, German Speaker

Senior Process Associate – Accounts Payable, Invoice Processing, French

Senior Process Associate, Collections, French Speaker

Senior Process Associate, Collections, Spanish

Senior Process Associate, Customer Service, German

Order to Cash Domain Trainee, Collections, Cash Application and Order Release, Greek Speaker

Market Manager

Customer Service Consultant – Process Associate, Spanish

Customer Service Consultant – Process Associate, Spanish Speaker

Sales Admin – Process Associate, English

Market Manager

Market Manager

Senior Manager, Trade Pay Analyst - French Speaking