Senior Process Associate – Dutch
Genpact
Senior Process Associate, Collections, Spanish
Genpact
full-time
Posted on:
Location: 🇷🇴 Romania
Visit company websiteJob Level
Senior
Tech Stack
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About the role
- End-to-end Collections & Dispute management for accounts in Bucharest.
- Work with Team leader and team members; coaching others; etc.
- Timely contact external customers regarding unpaid invoices; follow-up per case.
- Validate delinquency reasons; analyze non-payment and disputes; find root causes.
- Analyze open credit balances; allocate them; process refunds.
- Prepare and process accounts reconciliation; communicate with customers.
- Analyze disputes root causes; monitor and escalate resolution delays.
- Prepare regular/ad hoc portfolio analysis; set priorities for contacting customers.
- Review top collectable/disputed/misc cases; plan actions.
- Process shifting of uncollectible items for legal actions; ensure write-offs.
- Mentor junior colleagues; buddy for new joiners.
- Run reports daily/weekly/monthly; improve/maintain reports per I2C standards.
- Learn Genome Profile; resolve inquiries; proactively contact customers for timely collection; maintain dunning cycle.
- Validate reports meet risk & financial requirements.
- Coordinate Payment Plan proposals; pre-bankruptcy and pre-receivership recoveries with risk department.
- Potential to participate in special projects; training plan; etc.
- Create/update standard operating procedures; follow training plan; highlight risks.
- Act as backup or cross-trained.
Requirements
- Full professional knowledge of Spanish, min. C1 and English B2.
- Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment.
- Ability to work under pressure in a dynamic environment.
- Microsoft Office proficiency, especially Excel.
- Cash collection skills, with detail orientation.
- Basic financial analysis skills
- Ability to be hardworking and to think \"outside the box\".
- Interpersonal and teamwork skills.
- Verbal and written communication skills.
- Problem solving.
- Cultural awareness in a diverse and international environment.
- Thirst for learning.