Genpact

Senior Process Associate, Collections, Spanish

Genpact

full-time

Posted on:

Origin:  • 🇷🇴 Romania

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Job Level

Senior

Tech Stack

Go

About the role

  • End-to-end Collections & Dispute management for accounts in Bucharest.
  • Work with Team leader and team members; coaching others; etc.
  • Timely contact external customers regarding unpaid invoices; follow-up per case.
  • Validate delinquency reasons; analyze non-payment and disputes; find root causes.
  • Analyze open credit balances; allocate them; process refunds.
  • Prepare and process accounts reconciliation; communicate with customers.
  • Analyze disputes root causes; monitor and escalate resolution delays.
  • Prepare regular/ad hoc portfolio analysis; set priorities for contacting customers.
  • Review top collectable/disputed/misc cases; plan actions.
  • Process shifting of uncollectible items for legal actions; ensure write-offs.
  • Mentor junior colleagues; buddy for new joiners.
  • Run reports daily/weekly/monthly; improve/maintain reports per I2C standards.
  • Learn Genome Profile; resolve inquiries; proactively contact customers for timely collection; maintain dunning cycle.
  • Validate reports meet risk & financial requirements.
  • Coordinate Payment Plan proposals; pre-bankruptcy and pre-receivership recoveries with risk department.
  • Potential to participate in special projects; training plan; etc.
  • Create/update standard operating procedures; follow training plan; highlight risks.
  • Act as backup or cross-trained.

Requirements

  • Full professional knowledge of Spanish, min. C1 and English B2.
  • Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment.
  • Ability to work under pressure in a dynamic environment.
  • Microsoft Office proficiency, especially Excel.
  • Cash collection skills, with detail orientation.
  • Basic financial analysis skills
  • Ability to be hardworking and to think \"outside the box\".
  • Interpersonal and teamwork skills.
  • Verbal and written communication skills.
  • Problem solving.
  • Cultural awareness in a diverse and international environment.
  • Thirst for learning.