Genpact

Senior Process Associate – Dutch

Genpact

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇷🇴 Romania

Visit company website
✨ AI Apply
Apply

Job Level

Senior

About the role

  • Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader
  • Being able to communicate effectively both verbally and in writing
  • Able to sense other people’s emotions and provide the answer or support based on their needs
  • Have a high-level tolerance without losing temper or being irritated by the day-to-day situation
  • Easy adjust to changing scenarios regarding ways of working
  • Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution
  • Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts)
  • Projecting a positive image of the company and brand
  • Implementing changes using your creativity and focus on process improvement

Requirements

  • Good knowledge of Dutch (C1) and English (B2)
  • Bachelor’s degree
  • Good MS Office knowledge
  • Analytical thinking and self-starter
  • Relevant experience in phone customer service or Accounts receivable process
  • High motivation and ability to learn
  • Ability to work under time pressure
Benefits
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceaccounts receivableanalytical thinkingprocess improvementMS Office
Soft skills
effective communicationempathytoleranceadaptabilitycreativitymotivationself-starterability to work under time pressure
Certifications
Bachelor's degree