Collections Process Associate, Dutch
Genpact
Senior Process Associate, Collections, Dutch
Genpact
full-time
Posted on:
Location Type: Hybrid
Location: Bucharest • 🇷🇴 Romania
Visit company websiteJob Level
Senior
About the role
- Perform Senior AR Specialist daily activities and support others with coaching on metrics
- Timely and proactive contact of external customers regarding unpaid invoices and follow-up
- Validate reasons for delinquency using internal/external information sources
- Analyze reasons for non-payment and disputes, identify root causes
- Analyze miscellaneous items/open credit balances and communicate with customers for allocation or refunds
- Prepare and process accounts reconciliation with external/internal customers
- Monitor, escalate, and follow up on delayed dispute resolutions
- Prepare regular and ad hoc analysis of portfolio situation and define contact priorities
- Collaborate internally on actions for top collectable/disputed/miscellaneous cases
- Process shifting of uncollectable items for legal actions and ensure write-offs
- Guide junior colleagues on difficult reconciliations/escalations and act as buddy for new joiners
- Act as second voice collector on escalated, aged items
- Run and improve reports on a daily, weekly, and monthly basis according to I2C standards
- Resolve customer inquiries promptly and accurately, understanding customer market and needs
- Coordinate Payment Plan proposals and pre-bankruptcy/pre-receivership recoveries with risk department
- Create, update, and submit standard operating procedures and follow training plans
- Act as backup or cross-trained for other processes or scopes of work
Requirements
- Full professional knowledge of Dutch, min. C1
- English B2
- Business School Degree or qualification or minimum relevant work experience directly related to cash collection or customer service
- Ability to work under pressure in a dynamic environment
- Microsoft Office proficiency, especially Excel
- Cash collection skills, with attention to detail
- Basic financial analysis skills
- Ability to think outside the box
- Interpersonal and teamwork skills
- Verbal and written communication skills
- Problem solving
- Cultural awareness in a diverse and international environment
- Thirst for learning
Benefits
- Work at the cutting edge of AI, automation, and digital innovation
- Hands-on experience, mentorship, and continuous learning opportunities
- Career acceleration and professional development
- Opportunity to participate in special projects
- Values-driven, inclusive culture emphasizing integrity and inclusion
- Join a large global workforce (140,000+ employees)
- Hybrid work arrangement (Bucharest)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cash collectionfinancial analysisaccounts reconciliationdispute resolutionreportingmetrics analysisroot cause analysiscustomer inquiry resolutionpayment plan coordinationstandard operating procedures
Soft skills
interpersonal skillsteamworkverbal communicationwritten communicationproblem solvingability to work under pressureattention to detailcultural awarenessthirst for learningability to think outside the box
Certifications
Business School Degree