Collections

• Perform Senior AR Specialist daily activities and support others with coaching on metrics
• Timely and proactive contact of external customers regarding unpaid invoices and follow-up
• Validate reasons for delinquency using internal/external information sources
• Analyze reasons for non-payment and disputes, identify root causes
• Analyze miscellaneous items/open credit balances and communicate with customers for allocation or refunds
• Prepare and process accounts reconciliation with external/internal customers
• Monitor, escalate, and follow up on delayed dispute resolutions
• Prepare regular and ad hoc analysis of portfolio situation and define contact priorities
• Collaborate internally on actions for top collectable/disputed/miscellaneous cases
• Process shifting of uncollectable items for legal actions and ensure write-offs
• Guide junior colleagues on difficult reconciliations/escalations and act as buddy for new joiners
• Act as second voice collector on escalated, aged items
• Run and improve reports on a daily, weekly, and monthly basis according to I2C standards
• Resolve customer inquiries promptly and accurately, understanding customer market and needs
• Coordinate Payment Plan proposals and pre-bankruptcy/pre-receivership recoveries with risk department
• Create, update, and submit standard operating procedures and follow training plans
• Act as backup or cross-trained for other processes or scopes of work

Senior Process Associate, Collections, Dutch

Senior Process Associate – French

Collections Process Associate – French

Collections Process Associate, Dutch

Senior Process Associate, Collections, Spanish Speaker