Senior Process Associate, Collections, Dutch
Genpact
Collections Process Associate, Dutch
Genpact
full-time
Posted on:
Location Type: Hybrid
Location: Bucharest • 🇷🇴 Romania
Visit company websiteJob Level
JuniorMid-Level
About the role
- Work closely with Team leader and Team members and perform Senior AR Specialist daily activities
- Timely and actively contact external customers regarding unpaid invoices via inbound/outbound calls, emails, online meetings
- Validate reasons for delinquency using appropriate internal/external sources
- Analyze reasons for non-payment and disputes and identify root causes
- Analyze miscellaneous items and open credit balances; communicate with customers to allocate or process refunds
- Prepare and process accounts reconciliation with external/internal customers
- Monitor and escalate delayed resolution of disputes and analyze dispute root causes
- Prepare regular and ad hoc analysis of portfolio situation and define contact priorities
- Regularly review top collectable/disputed/miscellaneous cases with internal customers
- Process shifting of uncollectable items for legal actions and ensure write-offs processing
- Manage complex customer accounts
- Run and improve reports on a daily, weekly, and monthly basis per I2C standards
- Learn and develop soft and hard skills based on Genome Profile setup and follow training plan
- Resolve customer inquiries promptly by understanding customer market and needs
- Proactively contact customers for timely collection or resolution of aged receivables
- Have controllership overview of the dunning cycle/letters and validate reports meet risk & financial requirements
- Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by risk
- Create, update, revise, and submit standard operating procedures for approval
- Act as backup or be cross-trained for another process or scope of work
- Accomplish responsibilities in line with client compliance and integrity requirements
Requirements
- Full professional knowledge of Dutch, min. C1
- English min. B2
- Business School Degree or qualification OR minimum relevant work experience in cash collection or customer service
- Ideally experience in a multinational environment
- Microsoft Office proficiency, especially Excel
- Cash collection skills with strong attention to detail
- Basic financial analysis skills
- Ability to work under pressure in a dynamic environment
- Interpersonal and teamwork skills
- Verbal and written communication skills
- Problem solving skills
- Cultural awareness in a diverse and international environment
- Thirst for learning
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers
- Thrive in a values-driven culture built on integrity and inclusion
- Opportunity to take part in special projects for personal/professional development
- Training plan set by management and learning via Genome Profile setup
- Equal Opportunity Employer and no fees to apply
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cash collectionfinancial analysisaccounts reconciliationreportingdispute resolutionroot cause analysiscustomer account managementattention to detailproblem solvingprocess improvement
Soft skills
interpersonal skillsteamworkverbal communicationwritten communicationability to work under pressurecultural awarenessthirst for learning
Certifications
Business School Degree