Collections Process Associate, Dutch
Genpact
Senior Process Associate – Collections, German
Genpact
full-time
Posted on:
Location Type: Hybrid
Location: Bucharest • 🇷🇴 Romania
Visit company websiteJob Level
Senior
About the role
- Work closely with Team leader and Team members
- Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics
- Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case
- Validates reasons for delinquency using appropriate sources of internal / external information
- Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes
- Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds
- Prepare and process accounts reconciliation in communication with external / internal customers
- Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes
- Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers
- Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases
- Process shifting of uncollectable items for legal actions / ensure processing of write-offs
- Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases
- Manage complex customer accounts
- Acts as a buddy of new joiners during business specific training, shadowing
- Is the second voice collector within the team on escalated, aged items
- Run existing reports on a daily, weekly, and monthly basis and improve & maintain reports based on the I2C standards
- Learn and develop soft and hard skills based on Genome Profile setup
- Resolve customer inquiries promptly & accurately, by understanding customer market & needs
- Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data
- Have a controllership overview of the dunning cycle/letters
- Validate that reports meet risk & financial requirements
- Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department
- Create, update, revise, and submit standard operating procedures for approval
- Follow the training plan set by management, complete it on time, and highlight potential risks for delays
- Act as a backup or cross-trained for another process or scope of work
Requirements
- Full professional knowledge of German, min. C1
- Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment
- Ability to work under pressure in a dynamic environment
- Microsoft Office proficiency, especially Excel
- Cash collection skills, with detail orientation
- Basic financial analysis skills
- Ability to be hardworking and to think "outside the box"
- Interpersonal and teamwork skills
- Verbal and written communication skills
- Problem solving
- Cultural awareness in a diverse and international environment
- Thirst for learning
Benefits
- Work at the cutting edge of AI, automation, and digital innovation
- Hands-on experience and mentorship
- Continuous learning and professional development opportunities
- Opportunity to take part in special projects for personal/professional development
- Training plan with completion timelines and cross-training
- Values-driven, inclusive culture and equal opportunity employer
- Hybrid work arrangement in Bucharest
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cash collectionfinancial analysisaccounts reconciliationdispute resolutionreportingmetrics analysiscustomer data analysisdunning cycle managementpayment plan coordinationstandard operating procedures
Soft skills
interpersonal skillsteamworkverbal communicationwritten communicationproblem solvingability to work under pressuredetail orientationcultural awarenessthirst for learningadaptability
Certifications
Business School Degree