Collections

• Work closely with Team leader and Team members and support junior colleagues.
• Perform Senior AR Specialist daily activities and coach others to complete metrics.
• Timely and active contact with external customers regarding unpaid invoices via inbound/outbound calls, emails, online meetings.
• Validate reasons for delinquency using internal/external information and analyze root causes for non-payment and disputes.
• Analyze miscellaneous items/open credit balances and communicate with customers to allocate or process refunds.
• Prepare and process accounts reconciliation with external/internal customers.
• Monitor and escalate delayed resolution of disputes and process write-offs or legal actions when needed.
• Run and improve reports on a daily, weekly, and monthly basis and ensure reports meet risk & financial requirements.
• Coordinate payment plan proposals, pre-bankruptcy and pre-receivership recoveries (once approved by risk department).
• Act as second voice collector on escalated aged items, act as buddy for new joiners, and participate in special projects.

Senior Process Associate, Collections, Spanish Speaker

Senior Process Associate – French

Collections Process Associate – French

Collections Process Associate, Dutch

Senior Process Associate, Collections, Dutch