Genpact

Strategic Portfolio Analyst – Assistant Manager, Swedish Speaker

Genpact

full-time

Posted on:

Origin:  • 🇵🇱 Poland

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Job Level

Mid-LevelSenior

Tech Stack

ERPGoOracle

About the role

  • Proactively follow up with end users on overdue invoices, unapplied cash, and outstanding credit notes to ensure timely resolution and payment
  • Establish regular calls with key customers and business client partners to work through account past dues and prevent recurrence
  • Work with strategic customers to determine root causes of past due and establish processes to prevent future recurrence
  • Establish operational mechanisms to drive accountability across the client business with commercial account and finance managers
  • Build and maintain strong, professional relationships with customers via phone and email
  • Lead initiatives to establish and continuously improve a robust and scalable collections process within the team
  • Consistently meet or exceed daily KPIs and contribute to achieving quarterly cash collection targets
  • Maintain accurate records of collection activities and provide regular updates to management on account status and risk exposure
  • Support finance team and client; calling is the main method of contact

Requirements

  • Minimum years of experience in AR collections (not numerically specified), preferably in a shared services or multinational environment
  • Experience working with clients or in a regulated industry is a plus
  • Strong understanding of AR processes, cash application, and credit management
  • Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Excel
  • Excellent communication and negotiation skills
  • Ability to work independently and as part of a team in a fast-paced environment
  • Minimum C1 and 1 Nordic language at the same C1 level
  • Voice process confident to call customers and resolve aging past dues
  • Education Level: Diploma/Vocational Course