Senior Associate – WindTech Engineer
Genpact
GoServiceNow
Senior Associate, WindTech Engineer
Genpact
full-time
Posted on:
Origin: • 🇮🇳 India
Visit company websiteJob Level
Senior
Tech Stack
GoServiceNow
About the role
- Monitor the 1st tier product support queue in ServiceNow and claim unassigned cases
- Write technical documentation to provide resolution/information and resolve cases in ServiceNow
- Triage cases to concerned technical teams and manage case Touch Time and Turn Around Time
- Update data related to field contacts of wind farms in e-SCADA platform
- Correct life census of wind turbines by connecting remote desktop of particular windfarm
- Create and distribute special instructions and daily/weekly wind farm health reports by analyzing data
- Manage end of warranty replacement/repair claims and assign to correct technical group
- Monitor 2nd tier support queue for technical product related assistance and perform oil analysis
- Gearbox torque arm pin displacement analysis and review elastomer damper, cable, blade images
- Listen to audio clips to analyze damage on main rotor bearings
- Review engineering drawings to identify part numbers and specifications
- Study lab reports of oil to find contamination like iron in main bearing lubricant
- Monitor 3rd tier product support queue for events and anomalies and write technical recommendations
- Analyze data to identify faults, diagnose sensor and circuit related anomalies, and resolve data quality issues
- Vibration analysis using trends, time wave form, spectrum and modes
- Configuration checks on newly added wind farms and validate turbine performance after onsite troubleshooting
Requirements
- B.E / B.Tech – Mechanical Engineering
- Proven experience, including certification of ISO Category I or equivalent, with machinery vibration analysis.
- Experience working with other predictive maintenance technologies and practices.
- Understanding of engineering drawings, service parts, spare parts, vibration analysis
- Prior knowledge of resolving electrical, mechanical, and hydraulic malfunctions
- Experience in Inspecting, diagnosing, adjust, or repair of offshore wind turbines (added advantage)
- Ability to remotely work on heavy industrial machines across the globe
- Strong communication skills; skilled at cross-functional and cross-organizational communication
- Attention to detail and good articulation skills
