Genpact

Strategic Portfolio Analyst – Assistant Manager, Swedish Speaker

Genpact

full-time

Posted on:

Origin:  • 🇵🇱 Poland

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Job Level

Mid-LevelSenior

Tech Stack

ERPGoOracle

About the role

  • We are seeking a highly motivated and experienced voice process Strategic Portfolio Analyst – Swedish to join our finance team, supporting our client. This role is critical in ensuring timely follow-up on defaulted invoices, managing unapplied cash and credit notes, and fostering strong, reciprocal relationships with customers. The ideal candidate will bring an initiative-taking approach to collections, a customer-centric mindset, and a passion for process improvement and confident to minimum C1 level in speaking with customers on a daily basis as calling will the main method of contact.
  • Key Responsibilities:
  • · Client-Focused Collections : Proactively follow up with end users on overdue invoices, unapplied cash, and outstanding credit notes to ensure timely resolution and payment. Establishing regular calls with key customers and business client partners to work through account past dues and prevent recurrence.
  • · Issue resolution Working with the strategic customers to determine the root causes of past due and work alongside them to establish processes which will prevent future recurrence.
  • · Client engagement
  • · Establishing operational mechanisms to drive accountability across the client business, with commercial account and finance managers to support end customer past due resolution.
  • · Customer Relationship Management : Build and maintain strong, professional relationships with customers via phone and email, ensuring a positive and collaborative experience.
  • · Process Optimization: Lead initiatives to establish and continuously improve a robust and scalable collections process within the team.
  • · Performance Monitoring: Consistently meet or exceed daily KPIs and contribute to achieving quarterly cash collection targets.
  • · Reporting & Documentation: Maintain accurate records of collection activities and provide regular updates to management on account status and risk exposure.

Requirements

  • Minimum years of experience in AR collections, preferably in a shared services or multinational environment.
  • Experience working with clients or in a regulated industry is a plus.
  • Strong understanding of AR processes, cash application, and credit management.
  • Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Excel.
  • Excellent communication and negotiation skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Results-driven with a strong sense of accountability
  • Customer-focused with excellent interpersonal skills
  • Analytical and detail-oriented
  • Process improvement mindset.
  • Resilient and adaptable to change.
  • Excellent written and spoken English. Minimum C1 and 1 Nordic language at the same C1 level.
  • Voice process confident to call customers and resolve aging past dues.