Customer Support

• Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks.
• Collaborates outside the company with client representatives, within the limits of authority allocated by the direct manager.
• Processing orders / customer requests
• Booking of Orders in the ERP system
• Handling customer requests
• Ensure resolution to customer requests
• Follow-up on pending items
• Reporting
• Offering information to customers via e-mail/phone.
• Updating ERP regarding clients, supplies, pricing.
• Gathering information from logistics partners and informing customers regarding availability and deliveries.
• Creating orders (SOs) in the ERP system.
• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements.
• Building a relation with clients and sales representatives.
• Checking and solving potential issues between client purchase orders (PO) and system information.
• Communicating with the warehouse and forwarders and efficiently managing the delivery process to ensure return of goods to the final recipient
• Preparing the relevant documents for the orders (export, transport, customs)
• Daily monitoring the assigned orders and customer requests
• Solving issues regarding damaged goods, shipment delayed, etc
• Managing any issues, looking for solutions along with all the parties involved
• Escalating any problems, delays, inconsistencies
• Handling complaints related to logistics and return transport
• Proposing resolution for streamlining activities and taking part in projects to implement these ideas

Senior Process Associate, Customer Service, German

Job Level

Tech Stack

About the role

Requirements

Regional Sales Manager, Dealer

Customer Service Representative

Sales Account Manager

Senior Sales Recruiter

Senior Financial Analyst