Cloud Support Specialist
Avantor
AWSAzureCloudDockerJenkinsKubernetesLinuxSQL
Senior Process Associate, Customer Service, German
Genpact
full-time
Posted on:
Location: 🇷🇴 Romania
Visit company websiteJob Level
Senior
Tech Stack
ERPGo
About the role
- Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks.
- Collaborates outside the company with client representatives, within the limits of authority allocated by the direct manager.
- Processing orders / customer requests
- Booking of Orders in the ERP system
- Handling customer requests
- Ensure resolution to customer requests
- Follow-up on pending items
- Reporting
- Offering information to customers via e-mail/phone.
- Updating ERP regarding clients, supplies, pricing.
- Gathering information from logistics partners and informing customers regarding availability and deliveries.
- Creating orders (SOs) in the ERP system.
- Offering resolutions for internal updating requests: credit/ debit notes, reimbursements.
- Building a relation with clients and sales representatives.
- Checking and solving potential issues between client purchase orders (PO) and system information.
- Communicating with the warehouse and forwarders and efficiently managing the delivery process to ensure return of goods to the final recipient
- Preparing the relevant documents for the orders (export, transport, customs)
- Daily monitoring the assigned orders and customer requests
- Solving issues regarding damaged goods, shipment delayed, etc
- Managing any issues, looking for solutions along with all the parties involved
- Escalating any problems, delays, inconsistencies
- Handling complaints related to logistics and return transport
- Proposing resolution for streamlining activities and taking part in projects to implement these ideas
Requirements
- Very good knowledge of German & English, C1
- Accounting knowledge – intermediate level
- Good MS Office (especially MS Excel) knowledge
- Analytical thinking and self-starter
- Personal culture and client management expertise
- High motivation and ability to learn
- Ability to work under time pressure
