Genpact

Senior Associate – WindTech Engineer

Genpact

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Senior

Tech Stack

GoServiceNow

About the role

  • Monitor the 1st tier product support queue in ServiceNow and claim any unassigned cases that is in the queue
  • Understand the need (s) of the case creator from a technical and admiration standpoint where the requestor need assistance / information
  • Write the technical documentation to provide resolution / information to the requestor and resolve the case in ServiceNow
  • Triage the case to concerned technical team if case requires additional inputs from other support team
  • Manage the overall case Touch Time, Turn Around Time and closure of the case that is assigned.
  • Monitor the 2nd tier product support queue in ServiceNow and claim any unassigned cases that is in the queue
  • Understand the need (s) of the case creator from a technical standpoint where the requestor need technical product related assistance / information
  • Perform oil analysis by reviewing the oil sample reports with the plm document
  • Gearbox torque arm pin displacement analysis by reviewing the data sheets received from the wind farms
  • Reviewing the elastomer damper images to analyze the wear and tear on the component
  • Listening the audio clip to analyze the damage on main rotor bearings
  • Reviewing the cable images to identify damage category and estimating the remaining life cycle of the cables
  • Reviewing the blade images to identify damage category and estimating the remaining life cycle of the cables
  • Review the engineering drawing of the components to identify the part number and its quantity and specifications
  • Study the lab report of oil to find out the contamination of iron available in main bearing oil lubricant
  • Monitor the 3rd tier product support queue in web based portal where events and anomalies from the wind turbines are triggered
  • Write the technical recommendation to field engineers to perform inspection & troubleshooting to find root cause for events and anomalies to eliminate any downtime for the wind turbines
  • Data analysis to identify faults, determine severity, and write detailed reports on your findings
  • Diagnose anomalies related to sensor location on the wind turbines generating faulty data
  • Vibration analysis on wind turbine components (main rotor bearing, gearbox and generator) by looking at trends, time wave form, spectrum and modes
  • Configuration checks on newly added wind farms to ensure data processing to back-office tools
  • Validate wind turbine performance after onsite troubleshooting by field engineer by looking at trends, time wave form, spectrum and modes and close the service event

Requirements

  • B.E / B.Tech – Mechanical Engineering
  • Proven experience, including certification of ISO Category I or equivalent, with machinery vibration analysis.
  • Experience working with other predictive maintenance technologies and practices.
  • Understanding of engineering drawings, service parts, spare parts, vibration analysis including prior knowledge of resolving electrical, mechanical, and hydraulic malfunctions.
  • Previous experience in Inspecting, diagnosing, adjust, or repair of offshore wind turbines will be added advantage.
  • Ability to remotely work on heavy industrial machines across the globe which are generating millions of records and run 24X7.