Genpact

Senior Process Associate, Collections, French Speaker

Genpact

full-time

Posted on:

Origin:  • 🇷🇴 Romania

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Job Level

Senior

Tech Stack

Go

About the role

  • Work closely with Team leader and Team members
  • Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics
  • Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case
  • Validates reasons for delinquency using appropriate sources of internal / external information
  • Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes
  • Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds
  • Prepare and process accounts reconciliation in communication with external / internal customers
  • Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes
  • Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers
  • Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases
  • Process shifting of uncollectable items for legal actions / ensure processing of write-offs
  • Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.
  • Manage complex customer accounts.
  • Acts as a buddy of new joiners during business specific training, shadowing.
  • Is the second voice collector within the team on escalated, aged items.
  • Run existing reports on a daily, weekly, and monthly basis.
  • Improve & maintain reports based on the I2C standards.
  • Learn and develop soft and hard skills based on Genome Profile setup.
  • Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
  • Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
  • Have a controllership overview of the dunning cycle/letters.
  • Validate that reports meet risk & financial requirements.
  • Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
  • There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
  • Accomplish all responsibilities in line with client compliance and integrity requirements.
  • Create, update, revise, and submit standard operating procedures for approval.
  • Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
  • Act as a backup or cross-trained for another process or scope of work. Minimum Qualifications
  • Full professional knowledge of French, min. C1 and English min B2.
  • Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment.
  • Ability to work under pressure in a dynamic environment.
  • Microsoft Office proficiency, especially Excel.
  • Cash collection skills, with detail orientation.
  • Basic financial analysis skills
  • Ability to be hardworking and to think “outside the box”.
  • Interpersonal and teamwork skills.
  • Verbal and written communication skills.
  • Problem solving
  • Cultural awareness in a diverse and international environment.
  • Thirst for learning.

Requirements

  • Full professional knowledge of French, min. C1 and English min B2.
  • Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment.
  • Ability to work under pressure in a dynamic environment.
  • Microsoft Office proficiency, especially Excel.
  • Cash collection skills, with detail orientation.
  • Basic financial analysis skills
  • Ability to be hardworking and to think “outside the box”.
  • Interpersonal and teamwork skills.
  • Verbal and written communication skills.
  • Problem solving
  • Cultural awareness in a diverse and international environment.
  • Thirst for learning.