Genpact

Order to Cash Domain Trainee, Collections, Cash Application and Order Release, Greek Speaker

Genpact

full-time

Posted on:

Origin:  • 🇵🇱 Poland

Visit company website
✨ AI Apply
Manual Apply

Job Level

Entry Level

Tech Stack

Go

About the role

  • Responsibility for E2E Collections and Order Release activities with special attention to different Business units
  • Preparation of the blocked orders report and responsibility for orders release as per local rules and approver’s recommendations with special attention to different Business units
  • Follow collection strategy-Statement Of Account, Reminders, Dunning letters.
  • Handling incoming and outgoing calls
  • Prepare payment plan and align with key customers.
  • Close monitor on customer ledger for follow-ups and Promise to pay.
  • Follow escalation matrix on overdue payments or customer bankruptcy.
  • Close co-ordination with Cash Application, Dispute and Credit management team to seek or supply the required information.
  • Facilitating the identification and resolution of any customer disputes
  • Allocating and clarifying payments and handling overdue payments
  • Receive and resolve discrepancies (bank, business, customer contact)
  • Analyze aged lines and prepare provisions for write off per policy.
  • Month end processing and reporting requirements.
  • Ensuring all associate activities are compliant to the audit requirements.
  • Ensure Key Metrics are met, and service is delivered to end users as encouraged.
  • Updating the SOP/DTPs periodically.
  • Training other team members regarding the daily tasks whenever necessary and requested by the manager.
  • Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate.
  • Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager.

Requirements

  • University graduate
  • Fluent in Dutch language. Proficient in oral and written communication skills
  • Relevant domain experience.
  • Prior work experience .
  • System proficiency in MS Office Tools especially MS excel.
  • Experience of working on SAP
  • Good communication skills, ability to cooperate with external and internal customers.
  • Customer service orientation
  • Ability to work effectively under pressure.
  • Team Alignment (team player; supports and respects others)
  • Strong analytical skills and attention to detail
  • Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
  • Accounting knowledge – basic level
  • Ability to work with various IT applications (PEGA, HRC, reporting tools, etc.)