Collections

• Performing collection activities on assigned customers portfolio from North and Latin America regions
• Collecting customers' receivables by monitoring accounts and proactively contacting clients (phone calls and e-mails)
• Updating account status records and document collection efforts
• Reporting on collections activity and customer accounts status
• Maintaining telephone contact and correspondence regarding debt, verifying payments, and communicating effectively with customers to secure/negotiate payment while increasing customer satisfaction
• Preparing account reconciliation for customers
• Administrating bad debt (over 180 days)
• Effectively communicating with sales team and other internal departments to drive process improvements and achieve/ exceed assigned targets
• Reconciling customers’ accounts in terms of unapplied payments and credit notes
• Meeting or exceeding monthly/quarterly assigned targets for cash collection and reducing past due receivables
• Maintaining customers' contact details and ensuring timely delivery of invoices to the customers

Collections Specialist

Insurance Billing/Collections Assistant III – Radiology

Collections Manager, Claims Manager

Pharmacy Insurance Collections Coordinator

Associate Billing and Collections Representative

Early Stage Collections Specialist, II