Operations

• Manage all aspects of contract logistics operation to ensure daily cost control
• Ensure high level of training and safety awareness on site to avoid safety incidents
• Drive monthly cost reviews, tracking and trend measurement at line item level
• Ensure all unavoidable costs are controlled and fully recovered
• Maintain operational performance and contractual compliance to consistently achieve agreed SLA & KPI’s
• Maintain frequent communication and effective expectation management with client
• Maintain Internal and External Reporting of accurate and high-quality content
• Identify, drive and implement improvements in support of productivity & cost savings
• Effectively manage the operation in terms of financial performance, operational process adherence, HSE / Legal compliance
• Effectively manage Quality Management Systems (ISO)
• Proactively maintain all facility, equipment and systems to ensure safety and business continuity
• Ensure regular documented two-way communication sessions with management and supervision
• Maintain and drive culture of Ops Excellence with ongoing OTP, SPQRCE and 5S (housekeeping)

Manager, Operations – Contract Logistics

• Manage the staff, clients and deliverables of the branch ensuring alignment with the overall objectives of the organization
• Responsible for financial performance, profitability, service delivery, client retention and operational excellence of the branch while maintaining a client-centric focus
• Manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflict
• Grow teams and increase productivity through performance management
• Define and measure performance goals and hold self and others accountable to achievement of goals
• Make quick and clear decisions while adapting to changing circumstances
• Manage cost and productivity within the branch or agent ensuring efficiency and effectiveness is the order of the day
• Ensure compliance to internal and external controls and other KPI’s set at global and local level
• Manage and deliver on our Service Catalogue to clients
• Identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments
• Managing people’s performance and growth to create a sustainable business environment
• Administrative duties relevant to the position
• Interact with customers at all levels – in person and telephonically
• Maintain and enforce existing systems processes and controls with continuous improvement
• Actively manage daily operational performance to consistently achieve performance metric targets
• Ensure all vehicles must be fully road worthy and compliant to all local legislation
• Responsible for implementation, support, monitoring, control and sustaining of all Quality, Safety, Health and Environmental (QSHE) Management Systems and requirements

Branch Manager – Operations

• Update and maintain Monday.com boards and operational workflows
• Build and maintain dashboards and reporting tools
• Troubleshoot and monitor Make.com automations
• Create and maintain Standard Operating Procedures (SOPs)
• Organize and manage SharePoint documentation
• Create KPI reports and operational metrics
• Audit workflow data for accuracy and process improvement
• Support leadership initiatives and operational projects
• Assist with process documentation and workflow optimization
• Manage multiple projects and priorities simultaneously
• Maintain accurate records, reports, and operational documentation
• Support additional operational and administrative tasks as required

Operations Assistant

• To lead the operational management, support, configuration, and continuous improvement of digital learning technologies and academic administration systems
• Ensure reliable and effective delivery of academic operations, student support, assessment readiness, and student success activities
• Accountable for the day-to-day operation of digital learning platforms and academic systems
• Manage system issues and maintain service continuity through effective processes and controls
• Oversee configuration of calendars, modules, assessment cycles, and scheduling
• Support teaching and learning requirements through system enablement
• Lead and develop the systems operations team

Operations Manager – Learning and Academic Systems

• Coordinate and manage schedules for customer service agents ensuring optimal use of resources
• Serve as a point of contact for scheduling-related inquiries
• Maintain accurate and up-to-date records of schedules, appointments, absences, and staffing levels
• Develop and maintain scheduling systems
• Anticipate demand fluctuations and proactively adjust the schedule
• Collaborate with the capacity management team
• Work closely with customer service and department heads
• Ensure data accuracy and integrity within scheduling systems
• Identify opportunities to automate and streamline scheduling workflows

Operations Associate

• Own and maintain the full company tech stack - GHL, Close, Zapier, Make, N8N, Hyros, GTM, ClickFunnels, Stripe, and all integrations
• Diagnose and resolve issues fast - and document fixes so they don't repeat
• Respond to critical outages and eliminate redundant tools to reduce costs
• Build AI-driven automations to replace manual tasks across all department
• Reverse-engineer undocumented systems and create SOPs and system map
• Target 30-50% reduction in manual workload
• Build and maintain a complete SOP library for every operational process
• Design systems for long-term maintainability, not short-term fixes
• Own OKRs, quarterly planning, and cross-functional project tracking
• Convert CEO objectives into clear plans with owners and deadlines
• Support Sales, Marketing, and Service Delivery with fast operational help
• Own Trustpilot review processes and the weekly operations meeting

Head of Operations – Automations

• Lead and enable the SME Operations function to deliver on the segment’s strategic priorities through operational excellence, digitisation, and transformation
• Shape and influence the end-to-end operational ecosystem to ensure effective prioritisation, seamless execution, and measurable business impact
• Drive a high-performance operations environment with a strong bias towards innovation, simplification, and client-centricity
• Design, optimise, and continuously improve SME operational processes and value chains
• Lead large-scale transformation initiatives across operations, digital, and technology enablement
• Ensure adherence to Group Risk and Compliance frameworks within defined risk appetite
• Act as the key interface between SME, Product, Technology, Risk, and Operations teams

Executive Operations SME

• Manage incoming calls and emails for both English and French speaking banking and business customers.
• Translate and respond to emails, and review contracts and other documents.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team targets and call handling metrics.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep accurate records of customer interactions and process updates or dispute information on consumer files.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage internal and external customers, always being scrupulous and thorough.

Voice Office Operations Representative, French Speaking

• Contribute to quarterly planning, refining tactical plans weekly.
• Execute sales and promotional strategies, monitor competitors, and advise on local tactics.
• Manage partner relationships to drive acquisition and activation.
• Forecast stock and materials, influencing their distribution.
• Supervise channel partners, ensuring compliance with call cycles and training.
• Conduct daily trade inspections and manage escalations.
• Ensure adherence to policies and guidelines.
• Build strong internal and external relationships, aligning execution with customer needs.
• Act as a liaison between in-trade realities and head office plans.
• Improve customer satisfaction through proactive issue resolution.

Area Omnichannel Specialist – Commercial Operations

• Provide administrative support for insurance operations and client services
• Maintain and update policy records, client information, and operational documentation
• Process insurance-related documentation, applications, and policy updates
• Coordinate communication between clients, carriers, and internal departments
• Monitor operational workflows to ensure timely processing and compliance
• Assist with reporting, data entry, and record management tasks
• Respond to client inquiries and resolve administrative issues professionally
• Track deadlines, renewals, and outstanding documentation requirements
• Support process improvement initiatives and operational efficiency
• Ensure compliance with company policies and industry regulations

Insurance Administration – Operations Specialist

• Audit and maintain records within Zoho CRM to ensure data accuracy
• Manage lead-to-signed workflows, ensuring all mandatory compliance documentation is attached before moving stages
• Generate weekly reports on pipeline health and administrative bottlenecks
• Execute end-to-end billing cycles, managing and communicating invoicing and billing information
• Reconcile accounts and follow up on overdue invoices
• Identify and resolve billing discrepancies before they reach the client
• Act as the 'final gatekeeper' for industry-specific regulatory requirements
• Maintain organized digital filing systems and ensure all contracts are fully executed and stored
• Process Optimisation: Identify 'friction points' in our current admin processes and propose Zoho automation solutions

Operations Administrator

• Plan and oversee banking transactions execution
• Manage and monitor capacity and workloads
• Ensure transactions comply with regulations
• Deliver project-related initiatives
• Build relationships with stakeholders
• Coach and develop team members

Team Leader – Banking, Service Operations

• Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints.
• Agents are also responding to complaints from the social media platform.

Senior Associate – Operations

• Act as the first point of contact for guest inquiries, property concerns, and troubleshooting requests, delivering professional and rapid resolutions.
• Utilise specific scripts to guide inquiries away from third-party platforms toward direct booking channels to optimise organisational tax and platform efficiencies.
• Coordinate property-related issues by assessing guest needs and providing immediate guidance or escalation according to established protocols.
• Maintain accurate records within a bespoke property management system, ensuring all bookings and communications are updated in real-time.
• Work closely with the UK-based team to ensure a fluid transition between daytime operations and evening/weekend support.

Guest Relations – Property Operations Coordinator

• Lead and manage day-to-day operations, ensuring efficiency, productivity, and quality across all departments.
• Develop and implement operational strategies, policies, and procedures aligned with company goals.
• Oversee resource allocation, budgeting, and financial performance to maximize profitability.
• Drive continuous improvement initiatives to streamline processes and enhance service delivery.
• Collaborate with senior leadership to set objectives, monitor progress, and deliver operational reports.
• Foster a positive and high-performance team culture through effective leadership, motivation, and development.
• Ensure compliance with legal, regulatory, and company standards.
• Identify operational risks and implement mitigation strategies.

General Manager – Operations

• Recruit, onboard, and manage event workforce teams
• Coordinate daily and weekly staff schedules and distribute briefs
• Maintain regular communication with crew, clients, and operations teams
• Organise travel logistics including flights, accommodation, and transport
• Conduct daily workforce check-ins via internal systems
• Ensure CRM systems and administrative records are consistently updated
• Prepare reports, data insights, and operational correspondence
• Monitor worker performance, reviews, and progression
• Oversee day-to-day coordination of crews across multiple projects
• Process timesheets, payroll inputs, and invoicing through CRM systems
• Support lead generation, account management, and project coordination

Operations Coordinator

• Manage staff, clients, and branch deliverables, ensuring alignment with the organisation’s objectives.
• Drive the achievement of organisational objectives through effective communication, performance measurement, and staff motivation.
• Collaborate with shared services to ensure continuous cooperation and alignment.
• Deliver on client commitments in line with local, national, and global strategies.
• Manage costs and productivity to ensure operational efficiency and effectiveness. (Labour cost & Vehicle utilization).
• Ensure compliance with internal and external controls, as well as KPIs at both global and local levels.
• Deliver on budget commitments and ensure financial targets are met.
• Identify business risks and opportunities that may impact performance and shareholder commitments.
• Manage employee performance and development to sustain business growth.
• Ensure adherence to deadlines and operational schedules.
• Oversee resource management and risk control.
• Engage with customers at all levels, both in person and telephonically.

Manager, Operations, Road Logistics

Specialist – Area Omnichannel, Commercial Operations

• Drive sales and marketing strategies in a competitive telecommunications industry.
• Work closely with Regional Leadership and Opco's to provide exceptional customer-centric service.
• Meet retention and acquisition targets through building relationships.
• Focus on continuous improvement in customer service.

Representative – Channel, Commercial Operations

• Handle all incoming assistance requests and manage cases efficiently, ensuring timely, accurate, and high‑quality service delivery
• Coordinate medical, security, and logistical support solutions using internal resources and external providers
• Communicate professionally with clients, gather required information, and ensure understanding of each request
• Maintain detailed case documentation and ensure correct preparation for billing
• Escalate cases appropriately and support continuous improvement by addressing customer feedback
• Collaborate effectively with colleagues in medical, security, and operations teams to ensure seamless service delivery
• Participate in training, follow company procedures, promote company values, and maintain a professional work environment

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