Operations

• Support the day-to-day running of business operations
• Coordinate recruitment activities when required
• Maintain CRM records and operational databases
• Update trackers and administrative reports
• Communicate with cleaners and applicants
• Assist management with operational tasks
• Ensure company records remain accurate and up to date
• Identify opportunities to improve internal processes

Operations Executive

• Manage our custom site inspection app, reviewing AI-generated reports and finalising accurate project documentation.
• Coordinate active property conversion projects by following up with contractors for progress updates, photographic evidence, and essential project information.
• Serve as the main point of contact for UK utility and energy providers, managing complex processes and lengthy hold times to arrange meter relocations and new connections.
• Communicate with clients via WhatsApp and email to obtain approvals, gather required information, and provide regular project updates.
• Maintain key project records, including valuation sheets, invoices, schedules of work, and other documentation using established templates.
• Become an expert in the company’s internal knowledge base, using it to resolve issues independently before escalating them to the Director.

Property Operations Coordinator

• Resolve incidents and service requests within agreed service levels.
• Implement approved changes and service improvements.
• Administer and maintain Microsoft cloud environments.
• Perform technical troubleshooting and root cause analysis.
• Monitor customer environments and proactively identify issues.
• Create and maintain technical documentation.
• Support automation and standardization initiatives.
• Collaborate with colleagues across multiple customer teams.
• Participate in knowledge-sharing and continuous improvement activities.
• Participate in an on-call rotation when required.

Advanced Operations Engineer

• Coordinate all operational activities following project handover from the sales team.
• Order construction materials and equipment based on project requirements.
• Liaise with suppliers, vendors, and subcontractors to ensure timely procurement and delivery.
• Track orders from purchase through delivery and resolve any delays or supply issues.
• Maintain project schedules and ensure materials arrive according to construction timelines.
• Monitor project costs and maintain accurate budget records.
• Compare supplier pricing and negotiate where appropriate to achieve cost savings.
• Keep detailed records of purchases, invoices, delivery schedules, and project documentation.
• Communicate regular project status updates to internal teams and management.
• Coordinate multiple active construction projects simultaneously while meeting deadlines.
• Identify potential scheduling or supply chain issues before they impact project timelines.
• Ensure operational processes are followed and continuously look for ways to improve efficiency.
• Assist with administrative and operational tasks that support successful project completion.

Operations Coordinator

• Contact existing letting agent partners systematically once or twice per week to source new properties, generate and distribute order forms, respond to partner queries, and identify opportunities to upsell additional services
• Respond promptly to inbound web enquiries via telephone, WhatsApp, and email, converting leads into customers by generating order forms and executing follow-ups within 24 hours
• Execute the step-by-step onboarding process for new customers across utility suppliers, coordinating registrations and installations while keeping customers updated on expected timelines
• Maintain accurate internal tracking lists, log key milestones and follow-ups in the calendar, and update letting agents upon the successful onboarding of their tenants
• Assist with targeted LinkedIn outreach campaigns, support revenue-generating partnership initiatives, and take ownership of designated LinkedIn and Facebook accounts to create engaging content

Operations Coordinator, Client Services

• To ensure all KPI’s are achieved as per SLA agreement within Admin department
• To report on the performance of your department to Internal Management
• Attend to ALL Client requirements promptly, efficiently, and proactive
• Assist dealers with queries, this includes but is not limited to pictures, ETA's, POD's, stock availability, self-collections and invoice and credit note requests, etc.
• Call dealers on a daily basis in order to identify any outstanding queries, this in turn will assist in building a relationship with the dealers, which is essential to any call center agent
• As soon as receiving admin notifies IE via email and/or verbally of an incoming shipment to be slotted, all information sent must be checked if correct
• If correct, Admin checks the invoice number on client system to see if it is available in order to extract detail such as: Part number and quantity
• Weekly checks and compiling of cage reports and stats needs to be sent through to the relevant supervisors and managers
• Prepare stock take reports
• Ensure end-of-day data is reported in a timeously manner

Warehouse Operator, Operations, Contract Logistics

• Manage incoming calls and emails for both English and French speaking banking and business customers
• Translate and respond to emails, and review contracts and other documents
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling metrics
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and process updates or dispute information on consumer files
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage internal and external customers, always being scrupulous and thorough.

French Speaking Voice Office Operations Representative

• Manage customer enquiries via email in a professional and timely manner.
• Resolve customer issues with empathy and a solutions-focused approach.
• Maintain a high standard of customer satisfaction.
• Handle returns, exchanges, and order-related queries.
• Coordinate daily order processing.
• Monitor stock availability and inventory levels.
• Assist with stock management and reporting.
• Liaise with the warehouse to ensure accurate and timely dispatch of orders.
• Support operational improvements and process documentation.
• Process customer orders within Shopify.
• Update products, inventory, and order information as required.
• Troubleshoot basic Shopify-related issues.
• Assist with administrative tasks relating to the online store.
• Support founders with ad hoc operational tasks.
• Maintain organised records and operational documentation.
• Assist with reporting and general business administration.

Operations Executive – Part-Time

• You support the founder + scale our hiring + own the operational infrastructure that keeps DZD running. • Coordinating the hiring pipeline, scheduling, internal communication, ATS hygiene. • Inbox triage, calendar management, prep docs, follow-up reminders, scheduling. • SOP drafting, process docs, internal organisation, Notion/Drive maintenance. • Backstop on internal handoff hygiene when the project manager is heads-down on client work. • Weekly load shifts between lanes.

• Manage day-to-day operations of the team, ensuring smooth workflow and meeting deadlines.
• Coordinate with internal stakeholders to resolve operational issues and improve processes.
• Develop and implement operational procedures to improve efficiency and productivity.
• Provide exceptional customer service to Mandarin-speaking clients, responding to queries and resolving issues in a timely manner.
• Collaborate with the team to achieve collective goals and objectives.
• Analyse data and metrics to identify areas for improvement and implement changes.
• Develop and maintain relationships with external partners and suppliers.
• Ensure compliance with company policies and procedures.

Operations Coordinator – Mandarin Speaking

• Maintain and audit closing checklists, transaction trackers, virtual data-room indexes, and redline status tables while chasing outstanding engagement letters, board materials, and corporate records intelligently.
• Compile, assemble, and track complex brokerage deposit packages, account-opening files, and ongoing KYC refreshes, directly following up with transfer agents and banking compliance desks on share issuances, DRS/DWAC movements, and restricted-to-free transfers.
• Convert unorganized, rapid instructions from email, calls, and messaging applications into structured, weekly action summaries and prioritized task lists.
• Manage executive calendars, schedule board alignments, and coordinate stakeholder communications seamlessly across international time zones.
• Draft professional, high-level business emails, meeting agendas, comprehensive minutes, and executive summaries while maintaining version and identifier controls over corporate records.
• Enforce strict confidentiality standards, processing shareholder personal data, beneficial-ownership information, and sensitive deal terms exclusively within approved systems without storing unauthorized local copies.

Operations & Transaction Coordinator

• Provide administrative support to the operations team.
• Coordinate schedules, meetings, and operational tasks.
• Assist with patient, provider, and referral coordination.
• Maintain accurate records and documentation.
• Monitor workflows and follow up on outstanding tasks.
• Communicate professionally with patients, providers, and internal teams via phone and email.
• Assist with reporting, data entry, and process improvements.
• Ensure compliance with company policies and healthcare regulations.

Healthcare Operations Assistant

• Coordinate the day-to-day administration of ongoing programmes and projects.
• Maintain schedules, trackers and operational documentation.
• Monitor attendance, progress and programme activity.
• Ensure administrative processes are completed accurately and on time.
• Handle day-to-day operational queries and escalate more complex issues where necessary.
• Support the smooth delivery of multiple concurrent projects.
• Act as a key point of contact for clients via phone and email.
• Build positive relationships and provide an excellent customer experience.
• Understand client requirements and coordinate appropriate solutions.
• Manage incoming enquiries and ensure prompt responses.
• Support the onboarding process for new clients and stakeholders.
• Liaise with internal teams to ensure work is delivered efficiently.
• Manage shared inboxes and telephone enquiries.
• Maintain accurate records and databases.
• Prepare reports, trackers and operational documents.
• Coordinate meetings, schedules and appointments.
• Ensure documentation is accurate and up to date.
• Update website content, including text, dates and information.
• Carry out regular website checks to ensure information remains accurate.
• Liaise with technical teams regarding website updates when required.
• Assist with distributing newsletters and marketing communications.
• Support communication through platforms such as WhatsApp and email.
• Ensure communications remain professional and consistent.
• Provide additional administrative support across the business as required.

Lead Administration and Operations Assistant

• Own and improve hiring pipelines and processes for technical and operational roles
• Coordinate team events, culture initiatives, and onboarding to foster belonging and productivity
• Manage project scheduling, resource allocation, and delivery planning
• Drive outbound outreach to prospective clients and support business development
• Handle operational tasks including client coordination and general administration
• Support leadership with strategic planning and process improvements

Operations Manager

• Manage and allocate helpdesk tickets.
• Maintain and update operational reports.
• Monitor support queues and service levels.
• Maintain hardware and software asset registers.
• Assist with purchasing and supplier management.
• Track equipment orders and replacements.
• Respond to customer and internal support enquiries.
• Maintain accurate records and documentation.
• Support continuous improvement of operational processes.

Operations & Support Administrator

• Coordinate incoming support requests and ticket allocation.
• Monitor and report on helpdesk activity.
• Maintain operational reports and performance trackers.
• Manage hardware and software inventories.
• Coordinate equipment purchases and replacements.
• Work with suppliers and vendors to resolve equipment-related matters.
• Assist with customer enquiries and issue resolution.
• Maintain support documentation and process guides.
• Collaborate with technical teams to ensure efficient service delivery.

IT Operations & Support Coordinator

• Act as the first point of contact for incoming helpdesk tickets.
• Assign and manage support tickets efficiently through Freshdesk.
• Monitor and report on helpdesk performance and ticket status.
• Maintain and update Excel reports and operational trackers.
• Maintain hardware and software asset inventories.
• Assist with the procurement of IT equipment and software.
• Follow up on orders and coordinate deliveries with suppliers.
• Liaise with vendors regarding hardware replacements and warranty claims.
• Respond to customer enquiries professionally and efficiently.
• Maintain accurate records of customer interactions, troubleshooting steps, and resolutions.
• Create and maintain technical documentation and internal procedures.
• Escalate issues where required and collaborate with technical teams to ensure timely resolution.
• Keep customers and colleagues informed of progress and outcomes.
• Support continuous improvement of operational processes and service delivery.

IT Operations Administrator

• Lead Engagement Operations engineering function, driving strategic improvements to implementation processes.
• Own and continuously improve the end-to-end implementation methodology and quality assurance framework.
• Serve as the senior technical escalation point for complex or high-value customer implementations.
• Provide architectural guidance on product configuration, integration patterns, and best practices.
• Act as the point of contact between Engagement Operations and senior leadership, and Account Management.

Lead Engagement Operations Engineer

• You will be the operational engine behind global strategic workstreams
• Your mission is to take high-level strategy and turn it into the operational backbone of our business
• You will support in deconstructing the B2B customer lifecycle, build the SOPs, and manage the execution of our global Customer Experience initiatives
• Break down the 'Client Run Track' into granular, executable sub-steps
• Draft formal Standard Operating Procedures (SOPs) for each stage to ensure global consistency
• Manage the back end 'heavy lifting' for the 'CX Horizons' project, including recruitment and scheduling for the Global Customer Panel
• Physically set up and maintain the tracking tools and dashboards (G-Suite, CRMs, or Project Management software) required to manage these lifecycles
• Constantly audit existing workflows to identify 'leakage' and design lean interventions to improve efficiency

Strategic Operations – Process Lead

• Manage all aspects of contract logistics operation to ensure daily cost control
• Ensure high level of training and safety awareness on site to avoid safety incidents
• Drive monthly cost reviews, tracking and trend measurement at line item level
• Ensure all unavoidable costs are controlled and fully recovered
• Maintain operational performance and contractual compliance to consistently achieve agreed SLA & KPI’s
• Maintain frequent communication and effective expectation management with client
• Maintain Internal and External Reporting of accurate and high-quality content
• Identify, drive and implement improvements in support of productivity & cost savings
• Effectively manage the operation in terms of financial performance, operational process adherence, HSE / Legal compliance
• Effectively manage Quality Management Systems (ISO)
• Proactively maintain all facility, equipment and systems to ensure safety and business continuity
• Ensure regular documented two-way communication sessions with management and supervision
• Maintain and drive culture of Ops Excellence with ongoing OTP, SPQRCE and 5S (housekeeping)

Operations jobs in South Africa

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Operations Executive

Property Operations Coordinator

Advanced Operations Engineer

Operations Coordinator

Operations Coordinator, Client Services

Warehouse Operator, Operations, Contract Logistics

French Speaking Voice Office Operations Representative

Operations Executive – Part-Time

Operations Coordinator

Operations Coordinator – Mandarin Speaking

Operations & Transaction Coordinator

Healthcare Operations Assistant

Lead Administration and Operations Assistant

Operations Manager

Operations & Support Administrator

IT Operations & Support Coordinator

IT Operations Administrator

Lead Engagement Operations Engineer

Strategic Operations – Process Lead

Manager, Operations – Contract Logistics