IT Operations Administrator

STAXO Group

IT Operations Administrator role focused on helpdesk ticket management and operational support for a UK-based company. Remote position with opportunities for professional growth.

Posted 6/15/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-Level💰 ZAR 7,500 - ZAR 10,000 per monthWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

technical supporthelpdeskIT administrationtroubleshootinghardware knowledgesoftware knowledgenetworking knowledgeticketing systemsprocurementreporting

Soft Skills

organisational skillsattention to detailcustomer servicewritten communicationverbal communicationsolutions-focusedability to work independentlyability to manage multiple tasksability to work under pressurecollaboration

Tools & Technologies

FreshdeskMicrosoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft Teams

Industry Keywords

helpdesk ticketsasset inventoriestechnical documentationoperational processesservice deliverycustomer interactionswarranty claimsorder coordinationperformance monitoringcontinuous improvement

About the role

Key responsibilities & impact

Act as the first point of contact for incoming helpdesk tickets.
Assign and manage support tickets efficiently through Freshdesk.
Monitor and report on helpdesk performance and ticket status.
Maintain and update Excel reports and operational trackers.
Maintain hardware and software asset inventories.
Assist with the procurement of IT equipment and software.
Follow up on orders and coordinate deliveries with suppliers.
Liaise with vendors regarding hardware replacements and warranty claims.
Respond to customer enquiries professionally and efficiently.
Maintain accurate records of customer interactions, troubleshooting steps, and resolutions.
Create and maintain technical documentation and internal procedures.
Escalate issues where required and collaborate with technical teams to ensure timely resolution.
Keep customers and colleagues informed of progress and outcomes.
Support continuous improvement of operational processes and service delivery.

Requirements

What you’ll need

Minimum 2 years' experience in a technical support, helpdesk, or IT administration role.
Proven administration experience with strong organisational skills.
Proficiency in Microsoft Excel, Word, Outlook, and Teams.
Experience working with ticketing systems (Freshdesk experience advantageous).
Strong attention to detail and ability to manage multiple tasks simultaneously.
Excellent written and verbal communication skills.
Outstanding customer service skills with a professional and solutions-focused approach.
Ability to work independently in a remote environment.
Knowledge of hardware, software, networking, and troubleshooting principles is advantageous.
Ability to work under pressure and meet deadlines.

Benefits

Comp & perks

Fully remote position.
Opportunity to work for a UK-based company.
Exposure to international business operations and clients.
40 days paid holiday annually.
Supportive and collaborative team environment.
Opportunities to learn and grow within the business.