STAXO Group

Operations

• Act as the first point of contact for incoming helpdesk tickets.
• Assign and manage support tickets efficiently through Freshdesk.
• Monitor and report on helpdesk performance and ticket status.
• Maintain and update Excel reports and operational trackers.
• Maintain hardware and software asset inventories.
• Assist with the procurement of IT equipment and software.
• Follow up on orders and coordinate deliveries with suppliers.
• Liaise with vendors regarding hardware replacements and warranty claims.
• Respond to customer enquiries professionally and efficiently.
• Maintain accurate records of customer interactions, troubleshooting steps, and resolutions.
• Create and maintain technical documentation and internal procedures.
• Escalate issues where required and collaborate with technical teams to ensure timely resolution.
• Keep customers and colleagues informed of progress and outcomes.
• Support continuous improvement of operational processes and service delivery.

IT Operations Administrator

• Coordinate incoming support requests and ticket allocation.
• Monitor and report on helpdesk activity.
• Maintain operational reports and performance trackers.
• Manage hardware and software inventories.
• Coordinate equipment purchases and replacements.
• Work with suppliers and vendors to resolve equipment-related matters.
• Assist with customer enquiries and issue resolution.
• Maintain support documentation and process guides.
• Collaborate with technical teams to ensure efficient service delivery.

IT Operations & Support Coordinator

• Manage and allocate helpdesk tickets.
• Maintain and update operational reports.
• Monitor support queues and service levels.
• Maintain hardware and software asset registers.
• Assist with purchasing and supplier management.
• Track equipment orders and replacements.
• Respond to customer and internal support enquiries.
• Maintain accurate records and documentation.
• Support continuous improvement of operational processes.

Operations & Support Administrator

IT Support

• Act as the first point of contact for helpdesk tickets.
• Assign and manage support tickets through Freshdesk.
• Maintain and update Excel reports and operational trackers.
• Monitor and report on helpdesk performance.
• Maintain hardware and software asset inventories.
• Assist with ordering technology equipment and software.
• Liaise with suppliers regarding orders and replacements.
• Respond to customer enquiries professionally and efficiently.
• Maintain accurate records of support requests and resolutions.
• Create and maintain technical documentation.
• Escalate issues where required and coordinate with technical teams.

IT Support Administrator

Support Engineer

• Act as the first point of contact for helpdesk tickets and support enquiries
• Assign, manage, and monitor tickets through Freshdesk
• Monitor helpdesk performance and provide regular reporting
• Assist with purchasing IT equipment and software
• Follow up on supplier orders and delivery timelines
• Coordinate with vendors regarding hardware replacements and warranty claims
• Respond to customer enquiries professionally and efficiently
• Maintain detailed records of customer interactions, troubleshooting activities, and issue resolutions
• Create and update technical documentation and support procedures
• Escalate technical issues and coordinate with internal teams

IT Operations Administrator

IT Operations & Support Coordinator

Operations & Support Administrator

IT Support Administrator

Technical Support Administrator