Lead Administration and Operations Assistant

Remote Choice

Lead Administration & Operations Assistant coordinating day-to-day operations and client relations in an educational context. Responsible for administrative tasks and smooth project delivery in a supportive team.

Posted 6/27/2026full-timeRemote • 🇿🇦 South AfricaSeniorWebsite

About the role

Key responsibilities & impact

Coordinate the day-to-day administration of ongoing programmes and projects.
Maintain schedules, trackers and operational documentation.
Monitor attendance, progress and programme activity.
Ensure administrative processes are completed accurately and on time.
Handle day-to-day operational queries and escalate more complex issues where necessary.
Support the smooth delivery of multiple concurrent projects.
Act as a key point of contact for clients via phone and email.
Build positive relationships and provide an excellent customer experience.
Understand client requirements and coordinate appropriate solutions.
Manage incoming enquiries and ensure prompt responses.
Support the onboarding process for new clients and stakeholders.
Liaise with internal teams to ensure work is delivered efficiently.
Manage shared inboxes and telephone enquiries.
Maintain accurate records and databases.
Prepare reports, trackers and operational documents.
Coordinate meetings, schedules and appointments.
Ensure documentation is accurate and up to date.
Update website content, including text, dates and information.
Carry out regular website checks to ensure information remains accurate.
Liaise with technical teams regarding website updates when required.
Assist with distributing newsletters and marketing communications.
Support communication through platforms such as WhatsApp and email.
Ensure communications remain professional and consistent.
Provide additional administrative support across the business as required.

Requirements

What you’ll need

1-2+ years experience in an administration, operations or coordinator role.
Strong customer service experience.
Excellent written and verbal English communication skills.
Experience handling high volumes of emails and telephone enquiries.
Strong organisational and time management skills.
High level of accuracy and attention to detail.
Confident using Microsoft Excel or Google Sheets.
Experience managing shared inboxes.
Technical Skills Experience with some or all of the following would be beneficial: Microsoft Office or Google Workspace, CRM systems, Shared inbox management, Website content management (basic front-end updates), Communication platforms such as WhatsApp, Email marketing platforms (desirable), AI tools such as ChatGPT or Claude to improve productivity and efficiency.

Benefits

Comp & perks

Fully remote position
UK working hours
Join a growing, supportive team
Varied role with plenty of responsibility
Opportunity to develop your operational and client management skills
Long-term career opportunity with an expanding business

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrationoperationscustomer serviceemail managementwebsite content managementMicrosoft ExcelGoogle SheetsCRM systemsemail marketing platformsAI tools

Soft Skills

communicationorganisational skillstime managementattention to detailrelationship buildingproblem-solvingcustomer experiencecoordinationprofessionalismadaptability