Operations Coordinator, Client Services

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Independent Contractor coordinating partner management, customer onboarding, and operational support for a utilities platform. Flexible remote role focused on communication and administrative excellence.

Posted 7/15/2026contractRemote • 🇿🇦 South AfricaMid-LevelSenior💰 ZAR 20,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and attention to detail while effectively managing customer onboarding processes and maintaining communication across various platforms. Proficient in leveraging Google Workspace and Xero to support administrative tasks and enhance operational efficiency.

Highest-signal resume keywords

Google WorkspaceCustomer OnboardingProfessional CommunicationAttention to DetailProperty Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingOrder Form GenerationLead ConversionAdministrative Task ManagementXero

Soft Skills

Professional CommunicationOrganizational SkillsSolutions-Focused Mindset

Tools & Technologies

Google WorkspaceWhatsAppEmailLinkedInFacebook

Industry Keywords

Property IndustryLetting AgentsRevenue-Generating Partnerships

About the role

Key responsibilities & impact

Contact existing letting agent partners systematically once or twice per week to source new properties, generate and distribute order forms, respond to partner queries, and identify opportunities to upsell additional services
Respond promptly to inbound web enquiries via telephone, WhatsApp, and email, converting leads into customers by generating order forms and executing follow-ups within 24 hours
Execute the step-by-step onboarding process for new customers across utility suppliers, coordinating registrations and installations while keeping customers updated on expected timelines
Maintain accurate internal tracking lists, log key milestones and follow-ups in the calendar, and update letting agents upon the successful onboarding of their tenants
Assist with targeted LinkedIn outreach campaigns, support revenue-generating partnership initiatives, and take ownership of designated LinkedIn and Facebook accounts to create engaging content

Requirements

What you’ll need

Excellent working knowledge of Google Workspace
Proven capability to communicate professionally and effectively across phone, email, WhatsApp, and social media platforms
Highly organised approach to administrative tasks with strong attention to detail and a solutions-focused mindset.
A professional background within the property industry is highly preferable
Practical experience working with Xero is an advantage

Benefits

Comp & perks

Fully remote work model offering geographical flexibility
Working hours from 10:00 to 18:00 with operational flexibility
Collaborative, entrepreneurial environment with direct opportunities to build highly versatile commercial and operational skills