French Speaking Voice Office Operations Representative

TransUnion

Customer Operations Rep supporting French/English banking inquiries and client service at TransUnion. Building customer relationships and ensuring satisfaction through effective communication.

Posted 7/3/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage incoming calls and emails for both English and French speaking banking and business customers
Translate and respond to emails, and review contracts and other documents
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team targets and call handling metrics
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep accurate records of customer interactions and process updates or dispute information on consumer files
Follow communication procedures, guidelines and policies
Take the extra mile to engage internal and external customers, always being scrupulous and thorough.

Requirements

What you’ll need

Fluency in French and English
Proven customer support experience or experience as a client service representative.
Experience in a contact-centre environment is considered an asset, but is not mandatory
Track record of over-achieving quotas
Strong call handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
High attention to detail and ability to meet quality standards
Comfort with technology and the ability to handle multiple systems at one time
Previous experience in a credit or financial industry is preferred but is not considered mandatory.
High school (Grade 12)

Benefits

Comp & perks

Preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.
24 Hour shift (Night shift) and Public Holidays included.
Must reside in a home that is fibre ready; and has space to work comfortably and confidentially.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Active ListeningCustomer OrientationExcellent Communication SkillsAbility To Multi-TaskTime Management