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Lead Engagement Operations Engineer
oneZero Financial SystemsLead Engagement Operations Engineer overseeing implementation processes for oneZero Financial Systems. Responsible for technical escalation and strategic customer engagements based in Johannesburg.
Tech Stack
Tools & technologiesMySQLSQL
About the role
Key responsibilities & impact- Lead Engagement Operations engineering function, driving strategic improvements to implementation processes.
- Own and continuously improve the end-to-end implementation methodology and quality assurance framework.
- Serve as the senior technical escalation point for complex or high-value customer implementations.
- Provide architectural guidance on product configuration, integration patterns, and best practices.
- Act as the point of contact between Engagement Operations and senior leadership, and Account Management.
Requirements
What you’ll need- A minimum of 5-7 years in customer-facing technical operations or implementation roles.
- At least 2 years of direct technical lead experience.
- Bachelor of Commerce Degree or Bachelor of Science Degree - Both IT Focused.
- Strong understanding of SQL (PGSQL, MYSQL) and ability to guide others on data-driven troubleshooting.
- Demonstrated experience managing complex, multi-stakeholder projects end-to-end.
- Strong track record working with international enterprise customers.
- Experience in financial markets, fintech, or trading technology environments.
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLPGSQLMYSQLimplementation methodologyquality assurance frameworkarchitectural guidanceintegration patternsdata-driven troubleshootingproject management
Soft Skills
leadershipcommunicationcustomer-facingstrategic improvementstakeholder management
Certifications
Bachelor of Commerce DegreeBachelor of Science Degree