Operations & Support Administrator

STAXO Group

Operations & Support Administrator for a UK-based company focusing on operations, administration, and customer support. Role includes helpdesk management, reporting, and procurement.

Posted 6/15/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-Level💰 ZAR 7,500 - ZAR 10,000 per monthWebsite

About the role

Key responsibilities & impact

Manage and allocate helpdesk tickets.
Maintain and update operational reports.
Monitor support queues and service levels.
Maintain hardware and software asset registers.
Assist with purchasing and supplier management.
Track equipment orders and replacements.
Respond to customer and internal support enquiries.
Maintain accurate records and documentation.
Support continuous improvement of operational processes.

Requirements

What you’ll need

Minimum 2 years' experience in administration and technical support.
Strong Excel, Outlook, Word, and Teams skills.
Excellent communication and customer service abilities.
Strong attention to detail and organisational skills.
Ability to work independently in a remote environment.
Technical knowledge and troubleshooting experience are advantageous.

Benefits

Comp & perks

Fully remote position.
40 days paid holiday annually.
Opportunity to work with a UK-based organisation.
Exposure to multiple areas of business operations.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingExcelOutlookWordTeamsoperational reportshelpdesk ticket managementasset managementdocumentation

Soft Skills

communicationcustomer serviceattention to detailorganisational skillsindependencecontinuous improvement