Manager, Operations – Contract Logistics

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Manager overseeing contract logistics operations at DSV, ensuring compliance, performance, and customer satisfaction.

Posted 6/9/2026full-timeKempton Park • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage all aspects of contract logistics operation to ensure daily cost control
Ensure high level of training and safety awareness on site to avoid safety incidents
Drive monthly cost reviews, tracking and trend measurement at line item level
Ensure all unavoidable costs are controlled and fully recovered
Maintain operational performance and contractual compliance to consistently achieve agreed SLA & KPI’s
Maintain frequent communication and effective expectation management with client
Maintain Internal and External Reporting of accurate and high-quality content
Identify, drive and implement improvements in support of productivity & cost savings
Effectively manage the operation in terms of financial performance, operational process adherence, HSE / Legal compliance
Effectively manage Quality Management Systems (ISO)
Proactively maintain all facility, equipment and systems to ensure safety and business continuity
Ensure regular documented two-way communication sessions with management and supervision
Maintain and drive culture of Ops Excellence with ongoing OTP, SPQRCE and 5S (housekeeping)

Requirements

What you’ll need

Grade 12
3-year Logistics, Engineering or Supply Chain Management degree, OR 3-year equivalent diploma OR; 3-5 years minimum relevant experience in Warehousing
Advanced Computer Literacy level in MS Word, Excel, PowerPoint and Outlook
3-years experience and effective working knowledge of a Warehouse Management System
Proficient in Excel/PowerPoint for data management and reporting
Extensive knowledge and hands on skill related to Outbound / Order Fulfilment
Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures
Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently
Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations
Must have effective techniques and/or skills to manage conflict, cope with stress
Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Safety, environment and facility compliance/risk mitigation.
Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Logistics managementSupply chain managementWarehouse management systemRoot cause analysisProblem solvingData managementOutbound order fulfillmentQuality management systemsCost controlSafety compliance

Soft Skills

Effective communicationConflict managementStress copingLeadershipTrainingPerformance managementExpectation managementOrganizational skillsAnalytical skillsTeam management

Certifications

Grade 12Logistics degreeEngineering degreeSupply Chain Management degreeEquivalent diploma