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Human Resources

• Serve as the primary HR Contact for CDL drivers, dispatchers, fleet managers, and terminal operations staff across assigned locations
• Partner closely with frontline leaders to drive engagement, retention, and productivity within a blue-collar and professional workforce
• Provide day-to-day HR support and guidance to operations leadership on employee relations, performance coaching, corrective action, organizational design, workforce planning, and conflict resolution
• Partner and collaborate with Operations and Safety to support DOT/FMCSA compliance
• Support recruiting and onboarding efforts in partnership with our talent acquisition and driver recruitment team for CDL drivers, hourly operations, professional, and leadership roles
• Administer and interpret company policies, ensuring consistency, fairness, and compliance with applicable federal, state, and local laws (FMLA, ADA, EEO, wage/hour, etc.)
• Lead and support complex employee relations matters, ensuring prompt, thorough, and well-documented investigations of employee complaints and concerns, while coaching leaders to achieve fair, consistent, and compliant resolutions
• Partner with leadership to analyze turnover trends and develop creative, data-driven retention strategies for drivers and operations employees
• Support compensation and merit processes, providing insights related to driver pay bands, exempt and non-exempt wage structures, and incentive programs
• Collaborate with HR Centers of Excellence (Benefits, Payroll, Talent Acquisition, Compliance, etc.) to deliver consistent programs and support to the field
• Assist in communication and change-management efforts during acquisitions, reorganizations, and/or fleet transitions
• Serve as a visible presence during key driver events, orientations, and meetings to maintain strong connections with employees.

HR Business Partner – Road Transport

Collections

• Manage collection requirements for multi-million dollar portfolio of accounts
• Communicate with customers via verbal and written communication to ensure the collection of outstanding accounts receivable
• Provide ongoing customer service to account contacts by providing reports, handling special requests and handling data submission of invoices
• Resolve customer discrepancy claims or nonpayment issues by appropriately raising issues to Billing and Sales Administration
• Process credit card transactions, refunds, adjustments and recommend write offs as needed
• Prepare required documentation for placing accounts with third party agents
• Generate status reports of portfolio aging and payments

Collections Analyst

Controller

• Manage collection requirements for multi-million dollar portfolio of accounts.
• Communicate with customers via verbal and written communication to ensure the collection of outstanding accounts receivable.
• Provide ongoing customer service to account contacts by providing reports, handling special requests and handling data submission of invoices.
• Provides statements and invoices to customers as required.
• Resolve customer discrepancy claims or nonpayment issues by appropriately raising issues to Billing and Sales Administration.
• Process credit card transactions, refunds, adjustments and recommend write offs as needed.
• Prepare required documentation for placing accounts with third party agents.
• Generate status reports of portfolio aging and payments.
• Provide coverage for other Collection Specialists as needed.
• Special projects as directed by the Credit & Collection Management.

Assistant Credit Controller, AR Collections

Customer Support

• Receiving, analysing and resolving requests relating to applications and tools
• Supporting users with ongoing problems (remotely and locally)
• Executing queries on databases to fulfil requests
• Maintaining good customer relations by providing responsive support
• Ongoing contact with clients to gather necessary information on requests, communicate plans for resolution of cases, confirm provided support
• Contact with internal IT teams
• Cooperation with the team of developers (II line of support)
• Monitoring the number of cases, the importance of topics and reporting to the superior
• Creating and maintaining the documentation (knowledge base, instructions)

First Line Support Specialist

Accounts Receivable

• Überprüfung und Bearbeitung offener Posten in Kundenkonten
• Telefonischer und schriftlicher Kontakt mit Kunden und internen Abteilungen
• Mitarbeit im Inkassoprozess für die gesamte DACH-Region

Sachbearbeiter Mahnwesen – Debitorenbuchhaltung

Recruitment

• Supporting employer branding activities and initiatives
• Planning and organizing participation in career fairs and events
• Assisting with the creation of presentations and relevant materials
• Supporting recruitment-related tasks and providing administrative support
• Coordinating and assisting with team workshops, social activities, and other events
• Shared and ad hoc tasks across People & Culture with other student assistants

Student Assistant, Talent Acquisition

Procurement

• Work across a range of outsourcing and contracting activities across our clinical pipeline, well supported by your category team members.
• Manage sourcing projects and processes within Clinical Studies, hereunder run RFPs, Bid Defense Meetings, as well as negotiation of Work Orders, Change Orders and contracts in close alignment with Lundbeck’s line of business and management – all based on category management methodology.
• Participate in lifecycle management of the relevant contract portfolio and strategic vendor relations, ensuring continued commercial and legal governance and value generation.
• Take part in the close collaboration with internal key stakeholders to secure project and strategy alignment.
• Ensure clinical study quality & timelines, compliance, intellectual property, liability and regulatory requirements and overall Lundbeck long term interests across the contract portfolio.

Senior Category Manager, Outsourcing – Clinical Studies

QA Engineer

• Collaborate with cross-functional teams to address quality issues and drive continuous improvement
• Assure compliance to standards provided by DB Schenker and the client through internal audits
• Monitor closure of actions defined through trackers and communication
• Monitor processes against set metrics and report on trends for proactive responses
• Deploy training to sites for FMEAs, RCCAs and track success
• Manage Process Audit Tracker and follow up on requirements
• Prepare reports for management and coordinate with site management regarding follow up activities
• Support development and sustainability of site processes and audits
• Remote role with approximately 25% travel

Quality Assurance Assistant

Operations

• Provide overall direction and guidance to the operational activities of the organization
• Provide strategic leadership and management to Operations within a large geographic region
• Maximize growth and profitability while managing regional resources according to company and client expectations
• Develop and implement long- and short-term strategies to achieve financial and growth targets
• Plan and budget regional financial targets and ensure results are achieved against targets
• Ensure operational excellence through standardization, risk assessment, and review of key metrics
• Lead and create an environment that fosters passion, teamwork and agility
• Select, develop and retain talent; improve associate engagement and build bench strength
• Build and sustain long-term client relationships and support sales initiatives
• Plan and execute start-up facilities for new business
• Spearhead teams and partner with clients to troubleshoot and solve issues
• Contribute to sales and solutions team in winning strategic accounts
• Develop and implement operations strategies tailored to clients to improve cost control and margins
• Work collaboratively within a complex matrixed environment with HR, Sales, Finance and other departments
• Directly supervise General Managers and manage performance of direct reports

Director of Operations

Data Scientist

• Design, train, test, and implement AI/ML models and algorithms to optimize processes across business units using state-of-the-art techniques
• Conduct data exploration and preprocessing to identify features and improve model performance
• Fine-tune models for production environments and maintain model performance after deployment
• Coordinate and manage activities of vendor support or technical staff and translate business needs to technical requirements
• Stay up-to-date with AI/ML research and identify AI opportunities to improve efficiency across functions
• Contribute to development and activation of Lundbeck US’s AI strategy aligned with business goals
• Document AI models, methodologies, and processes and share best practices
• Partner with Advanced Analytics and Omnichannel Customer Engagement team and cross-functional teams on requirements, solution development, and implementation

Data Scientist, AI Analytics, Strategy and Activation

Manager

• Design, implement, and validate predictive models to assess marketing program effectiveness
• Build machine learning models (classification and regression) for customer segmentation and targeting
• Analyze large datasets to identify trends, patterns, and insights informing marketing strategy
• Develop and deploy ML algorithms to optimize marketing efforts and customer targeting
• Implement reporting and visualization tools to communicate findings to senior leadership and stakeholders
• Collaborate closely with marketing, analytics, IT, and agency partners to ensure data integrity and alignment with business objectives
• Stay up-to-date with AI and machine learning trends and promote innovation
• Provide technical expertise across the team and supervise vendor resources on day-to-day tasks
• Ensure thorough documentation of methodologies, processes, and model performance for reproducibility and knowledge sharing

Manager, Omnichannel Analytics

• Advance patient journey analytics through tokenization and linking of privacy-compliant, de-identified patient‑level data sources to create a unified longitudinal view
• Perform hands-on analyses to identify and quantify patient drop-off and translate findings into evidence-based, unbiased insights to improve patient access and support outcomes
• Develop reporting and analytics to support omnichannel performance tracking, patient program optimization, and compliant field access engagement
• Partner across business teams to align analytics to strategic objectives while ensuring independence, transparency, and integrity of insights
• Apply statistical and advanced analytic methods (e.g., regression, time-to-event, clustering, segmentation) to uncover patterns in patient behavior and support hypothesis-driven, non-promotional analytics
• Support the design and interpretation of compliant A/B tests and experimentation, ensuring appropriate governance and analytic rigor
• Develop frameworks and scalable methodologies to monitor patient flow and engagement program effectiveness over time
• Collaborate with data strategy and IT to design and implement secure, auditable patient journey data frameworks in alignment with HIPAA, CCPA, CDPA, and other relevant U.S. privacy regulations
• Establish KPIs and methodologies to assess programs and engagement
• Translate complex data into clear, actionable narratives for business stakeholders while maintaining compliance with internal privacy and transparency standards
• Contribute to building the data ecosystems and analytics frameworks needed to support in-line and future products where understanding the patient journey is crucial

Data Scientist, Customer Strategy and Analytics

Director

• Strategic Leadership: Develop and implement a coordinated U.S. patient advocacy strategy, aligning with corporate goals and priorities
• Serve as the organization’s primary expert on patient advocacy, providing insights, best practices, and guidance across teams and therapeutic areas
• Lead cross-functional collaborations to embed the patient perspective into product development, clinical trial design, regulatory submissions, commercialization, and post-launch programs
• Enhance the integration and impact of Lundbeck’s US Patient Advocacy function.
• Build and lead a high-performing Patient Advocacy team, fostering a culture of collaboration, innovation, and patient-centered thinking
• Provide mentorship, guidance, and professional development opportunities for team members to expand their expertise and impact
• Identify and implement operational improvements to enhance the team’s efficiency, effectiveness, and engagement with internal and external stakeholders
• Establish clear goals, metrics, and performance standards for the Patient Advocacy function, ensuring alignment with company priorities and industry standards
• Establish and sustain productive relationships with U.S.-based patient advocacy organizations, patient leaders, caregivers and other influential voices in the neuroscience and rare neuroscience community
• Partner with advocacy groups to co-create programs and initiatives that support disease awareness, education, access to care, and research participation
• Represent the company at advocacy meetings, conferences, and community events, acting as a visible and trusted advocate for patient-centric partnerships
• Ensure that patient advocacy initiatives are inclusive and address the diverse needs of the communities we serve
• Partner with internal teams (e.g., Medical Affairs, Clinical Development, Corporate Affairs, and Commercial) to ensure that patient insights are integrated across the organization
• Support efforts to amplify patient and caregiver voices in key forums, including public policy advocacy, clinical research design, and regulatory discussions
• Develop training programs and resources to help employees understand the challenges and needs of the communities we serve
• Act as a key advisor to leadership, bringing forward patient insights and trends to inform strategic decision-making
• Establish and track key performance indicators (KPIs) to evaluate the impact of patient advocacy programs and initiatives
• Provide regular reports and updates to senior leadership, highlighting successes, challenges, and emerging opportunities within the neuroscience and rare disease spaces