Customer Service Supervisor

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Customer Service Supervisor managing a team at DSV to enhance customer support services and team performance.

Posted 7/8/2026full-timeSterling • Virginia • 🇺🇸 United StatesJunior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in supervising and developing a customer service team, with a focus on enhancing productivity and managing customer complaints effectively. Possesses exceptional interpersonal and analytical skills to foster a world-class service environment.

Highest-signal resume keywords

Supervisory ExperienceCustomer Service DevelopmentInterpersonal SkillsAnalytical SkillsProductivity Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Motivating TeamHandling Customer Complaints

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Customer ServiceClient ProtocolSOPsReporting

About the role

Key responsibilities & impact

Responsible for the supervision and development of customer service agents, specialists, and coordinators
Responsible for developing, motivating and supervising a world-class customer service team
Handle customer complaints, adhere to client protocol and SOP’s
Monitor productivity of agents and generate reports

Requirements

What you’ll need

Bachelor’s degree or equivalent strongly preferred
Generally prefer 0-2 years of related supervisory experience
Exceptional interpersonal and analytical skills required

Benefits

Comp & perks

medical, prescription, dental, vision, and life insurance
flexible and health spending accounts
short and long-term disability coverage
wellness resources to support your overall well-being
401(k) plan offers company-matching contributions up to 5%
paid time off
paid holidays
additional floating holidays