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Customer Service Supervisor
Cookie InformationCustomer Service Supervisor managing a team at DSV to enhance customer support services and team performance.
Posted 7/8/2026full-timeSterling • Virginia • 🇺🇸 United StatesJunior💰 $60,000 - $70,000 per yearWebsite
About the role
Key responsibilities & impact- Responsible for the supervision and development of customer service agents, specialists, and coordinators
- Responsible for developing, motivating and supervising a world-class customer service team
- Handle customer complaints, adhere to client protocol and SOP’s
- Monitor productivity of agents and generate reports
Requirements
What you’ll need- Bachelor’s degree or equivalent strongly preferred
- Generally prefer 0-2 years of related supervisory experience
- Exceptional interpersonal and analytical skills required
Benefits
Comp & perks- medical, prescription, dental, vision, and life insurance
- flexible and health spending accounts
- short and long-term disability coverage
- wellness resources to support your overall well-being
- 401(k) plan offers company-matching contributions up to 5%
- paid time off
- paid holidays
- additional floating holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Motivating TeamHandling Customer Complaints
Certifications
Bachelor’s Degree