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ServiceNow Solution Architect
Cookie InformationServiceNow Solution Architect at DSV, leading enterprise-scale ServiceNow solutions design and governance. Ensuring alignment with business objectives and enterprise architecture standards in a global transport and logistics environment.
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Lead the design, governance, and implementation of enterprise-scale ServiceNow solutions
- Play a key role in defining the future ServiceNow architecture
- Ensure alignment with business objectives and enterprise architecture standards
- Design end-to-end ServiceNow solutions across multiple modules and business domains
- Define solution architecture, technical designs, data models, and integration patterns
- Review and approve technical designs produced by development teams and implementation partners
- Own the architectural vision for the data on ServiceNow platform
- Lead the implementation and continuous improvement of the Common Service Data Model (CSDM)
- Define relationships between business services, technical services, service offerings, applications, infrastructure, and assets
- Establish governance and quality standards for configuration and service data
- Architect solutions supporting Software Asset Management (SAM) and Hardware Asset Management (HAM)
- Define integration strategies between ITAM, CMDB, procurement, and discovery tools
- Establish architectural data standards, design principles, and implementation guardrails
- Promote out-of-the-box capabilities and minimize unnecessary customization
- Participate in Technical Governance Board.
- Support platform upgrades and roadmap planning
- Collaborate with business stakeholders, product owners, enterprise architects, and technical teams
- Facilitate workshops to gather requirements and define solution directions
- Provide architectural guidance to developers, administrators, and platform teams
- Manage relationships with implementation partners and vendors.
Requirements
What you’ll need- 5+ years of ServiceNow experience
- 2+ years as Solution Architect, Technical Architect, Lead Consultant, or equivalent role
- Proven track record of delivering ServiceNow solutions in large enterprises
- Experience working in global, multi-stakeholder environments
- Expert-level knowledge of CMDB architecture and governance
- Strong practical experience with ServiceNow CSDM and service modeling
- Strong experience with IT Asset Management (ITAM), including SAM and HAM
- Strong understanding of ServiceNow data model and platform architecture
- Experience with ITSM and related ServiceNow products
- Experience designing integrations using REST APIs, IntegrationHub, MID Server, and related technologies
- Understanding of data governance, identification and reconciliation, and CMDB Health.
Benefits
Comp & perks- Sharing the costs of sports activities
- Private medical care
- Sharing the costs of foreign language classes
- Sharing the costs of professional training & courses
- Life insurance
- Integration events
- Corporate gym
- Corporate sports team
- Coffee / tea
- Parking space for employees
- Extra social benefits
- Holiday funds
- Christmas gifts
- Employee referral program
- Charity initiatives
- Bicycle parking
- Modern and ergonomic office
- Yoga in the office
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow ExperienceSolution ArchitectTechnical ArchitectServiceNow Data ModelService ModelingITSM ProductsIntegrationHubMID ServerData GovernanceCMDB Health
Soft Skills
CollaborationStakeholder ManagementWorkshop Facilitation