IT Operations & Support Coordinator

STAXO Group

IT Operations & Support Coordinator managing support operations for a growing UK-based company. Working remotely to ensure excellent service delivery and maintain operational efficiency.

Posted 6/15/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-Level💰 ZAR 7,500 - ZAR 10,000 per monthWebsite

About the role

Key responsibilities & impact

Coordinate incoming support requests and ticket allocation.
Monitor and report on helpdesk activity.
Maintain operational reports and performance trackers.
Manage hardware and software inventories.
Coordinate equipment purchases and replacements.
Work with suppliers and vendors to resolve equipment-related matters.
Assist with customer enquiries and issue resolution.
Maintain support documentation and process guides.
Collaborate with technical teams to ensure efficient service delivery.

Requirements

What you’ll need

Minimum 2 years' experience in administration, helpdesk support, or technical support.
Strong organisational and coordination skills.
CRM systems and Microsoft Office proficiency.
Strong communication skills.
Customer-focused and solution-oriented mindset.
Ability to manage multiple priorities effectively.
A reliable internet connection (fibre preferred).
A backup solution for connectivity or power outages (UPS, inverter, generator, or alternative internet connection where possible).

Benefits

Comp & perks

Fully remote role.
40 days paid holiday annually.
Opportunity to gain exposure to IT operations and service delivery.
Work with a dynamic international team.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

helpdesk supporttechnical supportadministrationCRM systemsMicrosoft Officeperformance trackinginventory managementcustomer issue resolutionsupport documentationprocess guides

Soft Skills

organisational skillscoordination skillscommunication skillscustomer-focused mindsetsolution-oriented mindsetability to manage multiple priorities