Account Manager

• Draft press releases, media advisories, and statements that reflect the university's strategic priorities and mission.
• Pitch story ideas to local, regional, and trade media.
• Manage media lists, track beat reporters and keywords, and cultivate press relationships.
• Respond to routine media inquiries and coordinate interviews and media requests.
• Identify storytelling opportunities and develop written content including features, profiles, and news stories that elevate the university's reputation.
• Support crisis communications by drafting holding statements, FAQs, and updates; monitor coverage and sentiment.
• Track and compile daily media coverage; prepare reports and briefings for leadership.
• Conduct research to support messaging, media outreach, and reputation insights.
• Partner with internal teams to ensure alignment on messaging and timing of external communications.

Public Relations Manager

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively
• Facilitates client meetings to advise and advance resolution of open action items and/or provide routine status updates
• Facilitates the process for new benefit changes on behalf of client and provide direction on how those changes need to be implemented
• Responds to client inquiries, issues and concerns in a timely, concise and accurate manner
• Provides clients with system support and collaboration tools
• Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive
• Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed
• This role may require participation in conference calls, attendance at meetings or, travel outside of normal business hours
• Other duties as assigned

• Collaborate with the Sales Team to build trusted CPG Client and Agency relationships
• Fluent in creating full funnel media mix strategies with alignment to partner objectives
• Lead CPG cadence calls utilizing data visualization to present a story around campaign performance
• Builds persuasive narrative to influence advertisers to implement optimization and upsell strategies to enhance campaign effectiveness
• Eloquent in objection handling with the ability to influence advertisers and set direction against multiple stakeholders
• Acts as the voice of the customer, proactively advocate product enhancements to internal stakeholders
• Serve as a product expert, has deep understanding of ad products with the ability to communicate how products operate and serve to advertisers
• Participate in cross functional projects, provides thought leadership and feedback
• Influence standards, best practices and shares learnings at the category team level
• Internally champion and provide the vision for the Quarterly Business Review; present campaign insights to CPGs with an analytical mindset
• Contributes in gap to goal planning and manages quota over multiple business units
• Troubleshoot issues with limited guidance from Manager
• Actively engage in Advertiser Success team activities including opportunities to lead projects and participate in team wide programs

Account Manager II

• Establish strong relationships with TeamSnap’s Sports Organization customers
• Ensure high retention and product adoption
• Utilize tools such as Salesforce, Slack, Zoom, and ChurnZero
• Participate in training and continuous coaching for success

• Build strategic product partnerships that support growth, expand product value, and strengthen competitive positioning
• Align partnership opportunities with product objectives and customer needs
• Structure partnerships to drive measurable strategic and commercial value
• Lead marketplace strategy to improve engagement and differentiate ecosystem value
• Partner with cross-functional teams to launch partnerships effectively

Principal Partnerships Manager, Product

• Maintain and maximize profitable relationships with clients
• Grow the book of business through new client sales
• Identify, qualify, and develop commercial insurance opportunities
• Foster and maintain excellent relationships with clients and prospects
• Anticipate, respond to, and follow up on all existing client needs
• Actively partner, network, and plan for new clients and business opportunities
• Monitor, review, and report on key metrics to ensure sales targets are achieved
• Collaborate with team members, mentor staff, provide expertise, and participate in meetings
• Support clients for renewal and retention and maintain strong client relationships
• Maintain CE and participate in ongoing education regarding industry information

• Assist with expense approvals and tracking
• Aid with data/reporting such as preparation of pre-approvals, post-event reports, including analysis of outcomes, feedback collection, and recommendations for improvement
• Manage team calendars to ensure event coverage
• Coordinate and provide support for events and marketing materials, including inventory management
• Support department audits including verification and account/CRM maintenance of accurate records and files related to events, budgets, and compliance requirements
• Prepare and reconcile expense reports against budgets
• Support development and implementation of event planning and budget management processes
• Help with event protocols, including obtaining event insurance verification and other documents
• Collaborate with Partnership team to identify industry events and potential strategic agreement
• Coordinate internal meetings by managing scheduling, preparing agendas, and recording meeting minutes

Partnerships Coordinator

• Collaborate with the Sales Team to build trusted CPG relationships
• Serve as the main point of contact for all pre and post sale activities including media planning, campaign reporting, optimization and performance
• Create media plans matching partner goals and provide ad product offerings to partners
• Provide weekly reports to advertisers with sound optimizations to improve campaign performance and achieve advertisers’ KPI
• Lead CPG cadence calls to present campaign and category insights with a data driven approach; use data to tell stories to show impact of ad campaigns
• Present compelling category and advertiser specific business trends and insights
• Proactively pitch cross-sell and upsell opportunities to advertisers
• Be a partner advocate during pilots and internal cross functional feedback sessions
• Compile campaign wrap reports owing follow up and actionable takeaways
• Partner with cross functional teams and spearhead the creation of the Quarterly Business Review; present campaign insights to CPG advertisers with an analytical mindset
• Develop a deep understanding of Instacart’s evolving full funnel advertising suite and strategy
• Actively participate in gap to goal planning and manage quota over multiple business units

• Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets
• Identify up-sell and cross-sell opportunities and progress them to close
• Build and maintain a healthy expansion pipeline (3–4x coverage) against quota
• Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance
• Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks
• Lead commercial conversations with customers — pricing, renewals, and contract changes
• Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution
• Contribute to building the AM function — refine playbooks, processes, and best practices, and provide feedback on what is and isn't working

• Manage a portfolio of 20-40 accounts across the customer lifecycle (Onboarding, Fulfillment, Renewal, Upsell). Anticipate this portfolio will include multiple key accounts, accounts with growth opportunities, and accounts with complex Deal Strategies.
• Maximize customer value by guiding institutions towards full platform adoption and achieving their desired learning outcomes.
• Translate data-driven insights into actionable strategies and compelling presentations, effectively aligning stakeholders with account priorities and needs.
• Build and maintain strong, collaborative relationships with key stakeholders at various levels within each institution (e.g.,Superintendents, Provosts, Deans, administrators, instructional designers,etc)
• Monitor customer adoption rates and collaborate with Project Leads and Key Decision Makers (KDMs) to develop strategic plans for increased platform utilization.
• Plan and coordinate engaging professional development workshops and seminars to educate faculty and teachers on integrating Packback into their curriculum and leveraging instructional AI.
• Communicate event goals and requirements to Curriculum Success Managers (CSMs) who will execute the training sessions.
• Proactively monitor contract health scores and identify accounts at risk of churn.
• Implement targeted interventions to address specific customer challenges and enhance overall satisfaction.
• Serve as a subject matter expert on all Packback platform features and updates.
• Maintain a deep understanding of Packback's AI-driven features and user experience enhancements.
• Identify and build repeatable solutions for known problems, especially as this pertains to new systems being built.
• Travel domestically up to 40% to meet with key decision-makers

Senior Account Manager

• Build strong hotel supplier relationships and effectively communicate Priceline and Agoda’s value proposition to grow bookings, room nights and revenue in assigned portfolio
• Evaluate market trends, partner performance, and competitor landscape to ensure the competitiveness of Priceline and Agoda’s products
• Analyze data to identify business growth opportunities across assigned portfolio
• Conduct ongoing reviews of production with hotel accounts and present strategic recommendations to optimize Priceline and Agoda accommodation availability, content competitiveness and hotel performance, using a consultative approach
• Prioritize, plan and implement effectively to meet/exceed defined targets and goals
• Identify, prioritize, negotiate, contract and onboard non-participating hotels, ensuring favorable terms and conditions
• Research and troubleshoot pricing and availability competitiveness issues preventing hotels from optimizing booking performance
• Educate and train hotel partners on Priceline and Agoda systems, tools, programs and reporting
• Collaborate with internal partners to execute business initiatives and drive market strategy
• Prepare presentations and materials to present at both external and internal meetings
• Represent Priceline and Agoda in assigned market(s), participate in industry organizations and events, and establish relationships with key local influencers

Market/Account Manager – Hotels

• Drive Competitive Sales Growth - Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence buying decisions
• Drive sales performance through the skillful orchestration of positive customer experiences
• Engage and Build Relationships - Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Sandoz.
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
• Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time)
• Develop Deep Customer Insights and Understanding - Gather insights on the customer’s business to uncover what is important to them. Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans.
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
• Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions.
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things don't seem right.
• Live by Sandoz Code of Ethics and Values and Behaviors.

Retina Account Manager – Southern CA

• Manage high-value or complex accounts, often involving more intricate problem-solving end negotiations
• Collaborate with the client advisor to review exposures and insurance programs for assigned clients
• Determine if carrier is the best fit for the client while considering coverage, protection, and cost
• Collaborate with client advisors to market, quote, and prepare the proposal for the client
• Provide day-to-day service, anticipate customer’s needs, and respond to client issues/questions in a timely manner
• Manages initial report of claims, and following up to ensure that the claim is properly progressing
• Monitor carrier activities to make sure that they are fulfilling their responsibilities to the customer
• Develops and executes strategic account plans to drive client growth and retention
• Attempt to round-out each customer’s insurance portfolio including, the solicitation of additional commercial and personal lines insurance where applicable
• Maintain customer records in accordance with procedures
• Keep customers up to date on “pending changes” in the insurance world that may impact their insurance coverage
• Assist or complete other tasks as directed by platform management

• Own and grow our most strategic employer partnerships focused exclusively on Tier 1 accounts
• Lead account strategy and manage complex employer relationships
• Design tailored engagement approaches that drive sustained employee utilization over time
• Collaborate closely with senior leadership while owning day-to-day strategy and execution
• Operate as the commercial owner of your accounts, deepening engagement and expanding partnership scope

Senior Strategic Partnership Account Manager

• Provide service to existing clients related to updating policies
• Answer customer calls and correspondence regarding new or existing insurance policies
• Work with new clients to finalize and bind new coverage
• Confer with customers to provide detailed information about products and services
• Resolve product or service issues
• Maintain records of customer interactions and transactions
• Collaborate with team members and mentor staff

Insurance Account Manager

• Rate new and renewal business
• Prepare all submissions and send them out to carriers for quoting or quote online
• Finish the process by obtaining forms or items required by carriers after the account is bound
• Serve as a source of knowledge of appetite and market trends
• Round out current accounts
• Use expertise in subject matter when comparing quotes and negotiating coverage differences
• Collect premiums per established agency procedures before binding any coverage
• Respond to all inquiries from the carrier and insured

Account Manager – CSR

• Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims.
• Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage.
• Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts.
• Resolve product or service issues by clarifying the customer's concern and determining the cause of the issue.
• Maintain records of customer interactions and transactions.
• Collaborate with team members, mentor staff, and participate in formal and informal meetings as needed.

Personal Insurance Account Manager

• We’re hiring a Director of Strategic Partnerships to own and evolve our enterprise employer growth strategy, leading complex, multi-stakeholder deals with enterprise organizations.
• You will drive full-cycle enterprise sales while shaping how Rula wins in this segment, refining positioning, influencing cross-functional partners, and building repeatable systems that accelerate growth.
• This role requires a proven ability to close high-impact enterprise partnerships and influence go-to-market motions.
• You’ll operate as both a revenue leader and strategic operator: owning pipeline and outcomes, navigating health plan and employer dynamics, and partnering across teams to remove blockers and scale what works into durable, company-level impact.

Director of Strategic Partnerships

• Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
• Act as a trusted advisor, understanding client needs and aligning them with our solutions.
• Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.
• Manage renewals and contract negotiations, ensuring a seamless client experience.
• Address client inquiries, resolve issues, and proactively offer solutions to improve engagement.
• Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients.
• Ability to prioritize tasks and manage multiple accounts effectively.

See all jobs on JobTailor

Public Relations Manager

Account Manager

Account Manager II

Account Manager

Principal Partnerships Manager, Product

Account Manager

Partnerships Coordinator

Account Manager

Account Manager

Senior Account Manager

Market/Account Manager – Hotels

Retina Account Manager – Southern CA

Senior Account Manager

Senior Strategic Partnership Account Manager

Insurance Account Manager

Account Manager – CSR

Personal Insurance Account Manager

Director of Strategic Partnerships

Account Manager, SMB/Mid-Market