Account Manager – SMB

TeamSnap

Account Manager at TeamSnap establishing strong relationships with Sports Organization customers while ensuring high retention and product adoption.

Posted 6/18/2026full-timeRemote • Alabama, Alaska, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, New Mexico, New York, Rhode Island, South Dakota, Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $63,000 per yearWebsite

About the role

Key responsibilities & impact

Own and manage a high-volume support queue, triaging incoming customer cases with speed and accuracy
Respond to customer inquiries and issues through the queue, providing timely, professional, and empathetic resolutions while maintaining high customer satisfaction standards
Handle escalations quickly and calmly — assess urgency, loop in the right internal stakeholders, communicate proactively with the customer, and see issues through to resolution
Follow established processes and playbooks for case management, renewal workflows, and migration support — and flag gaps or inefficiencies when you spot them
Identify patterns across cases and proactively surface recurring customer pain points, friction points, or product feedback to your manager and cross-functional teams
Support customers through the TeamSnap ONE migration by managing queue-based touchpoints, answering platform questions, and escalating blockers to the appropriate teams
You’ll serve as the "Voice of the Customer" internally, escalating product feedback that will address the needs of our customers to ensure proper product prioritization.

Requirements

What you’ll need

Minimum 0-3 years in Customer Success, Account Management, or Support, preferably in a SaaS environment
Proven track record of managing a high-volume book of business or support queue with consistent results
Ability to travel occasionally, including but not limited to our annual company meeting, periodic sales team meetings throughout the year, potential trade shows, and potential client visits.
Sports industry experience (preferred)

Benefits

Comp & perks

Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)
100% premium coverage of medical/dental/vision for you and your family
401K to help you invest for the future
$1,500 annual learning and development stipend
Travel to fun locations for all-company meetings and team events
Generous home office allowance to set you up for success
TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter
A monthly stipend reimbursement for health & wellness and so much more!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer satisfactionempathycommunicationproblem-solvingescalation managementcase managementpattern identificationproactive communicationcollaborationtime management