TeamSnap

Account Manager

• You’ll manage a portfolio of accounts and be responsible for establishing strong relationships and hitting retention goals
• You’ll be running a variety of engagement campaigns into your portfolio of accounts to identify challenges, educate customers, and create growth opportunities
• You’ll run demos of TeamSnap platforms to show the value of new products or add-ons
• You’ll use data analysis to assemble account plans, evaluate your business, drive the strategy, and communicate the results.
• You’ll drive a value-based sales process, uncovering customer needs through deep discovery and customized demonstrations of the specific capabilities of the product and/or processes that will solve the customer's needs.
• You’ll optimize your sales toolkit to produce the best possible full sales cycle conversion rate & close ratio.
• You’ll serve as the "Voice of the Customer" internally, escalating product feedback that will address the needs of our customers to ensure proper product prioritization.

Account Manager – Large-market

Backend Engineer

• Architect, build, and evolve backend APIs, services, event-driven workflows, queues, background jobs, data models, caching strategies, and integrations that support millions of users and thousands of sports organizations.
• Own complex backend product and technical work from discovery through design, implementation, rollout, production support, and long term maintainability.
• Lead ambiguous technical initiatives by breaking down problems, identifying risks, making practical tradeoffs, and helping teams move from uncertainty to clear execution.
• Improve the reliability, scalability, performance, and operability of production systems through thoughtful architecture, strong testing practices, database optimization, caching, monitoring, alerting, and incident follow-up.
• Debug complex production issues by reasoning across application code, databases, caches, queues, jobs, observability data, and the broader request lifecycle.
• Partner with Product, Design, Engineering, Infrastructure, Platform, Data, Support, and other teams to turn roadmap needs into durable backend systems and practical delivery plans.
• Strong interpersonal skills with the ability to give and receive constructive feedback, mentor engineers, influence cross-team alignment and articulate technical trade-offs to non-technical stakeholders

Staff Backend Engineer

• Own and manage a high-volume support queue, triaging incoming customer cases with speed and accuracy
• Respond to customer inquiries and issues through the queue, providing timely, professional, and empathetic resolutions while maintaining high customer satisfaction standards
• Handle escalations quickly and calmly — assess urgency, loop in the right internal stakeholders, communicate proactively with the customer, and see issues through to resolution
• Follow established processes and playbooks for case management, renewal workflows, and migration support — and flag gaps or inefficiencies when you spot them
• Identify patterns across cases and proactively surface recurring customer pain points, friction points, or product feedback to your manager and cross-functional teams
• Support customers through the TeamSnap ONE migration by managing queue-based touchpoints, answering platform questions, and escalating blockers to the appropriate teams
• You’ll serve as the "Voice of the Customer" internally, escalating product feedback that will address the needs of our customers to ensure proper product prioritization.

Account Manager – SMB

• Build and maintain applications, APIs, and services that scale to support millions of users across our mobile and web applications.
• Work closely with product managers, designers, and engineers to deliver customer-facing features from concept through production.
• Collaborate and pair with teammates to solve problems, share knowledge, and deliver high-quality software.
• Follow and contribute to our engineering best practices, including testing, code review, and maintainable software design.
• Build features across our backend services and React-based web applications.

Full-Stack Engineer – Backend Focused

Engineering Manager

• Lead, coach, and support a team of engineers through regular 1:1s, feedback, career development, goal setting, performance management, and growth planning.
• Partner closely with Product, Design, Engineering leads, and other cross functional leads to shape priorities, clarify scope, manage tradeoffs, and deliver valuable payments capabilities to our customers.
• Create clarity around ownership, priorities, technical direction, and team standards so the team can execute with focus, accountability, and strong delivery expectations.
• Help the team break down complex payments work into clear plans with responsible sequencing, risk management, and realistic delivery expectations.
• Contribute directly as a senior engineer in targeted ways, including designing, implementing, reviewing, and supporting backend services, APIs, event-driven workflows, data models, and payment integrations.
• Guide technical decision making across APIs, services, event streams, third party payment provider integrations, observability, reliability, and operational workflows.
• Raise the quality and reliability bar for owned systems through strong engineering practices, automated testing, code reviews, monitoring, documentation, on-call participation, and incident response.
• Encourage responsible use of modern engineering tools, including AI-assisted workflows where they improve quality, developer experience, and delivery.

Product Designer

• Design high-impact, consistent, and intuitive user experiences across platforms, considering market trends, customer feedback, and quantitative data.
• Conduct user research and leverage insights to define product requirements, using sketches, wireframes, and prototypes to guide the ideation process.
• Use a data-driven approach to tie design decisions to user research while balancing business goals and technical constraints.
• Partner closely with product managers and engineers to refine requirements, validate designs, and iterate based on feedback.
• Manage multiple priorities in a fast-paced environment, maintaining a sense of urgency while delivering high-quality designs.
• Shape, improve, and maintain the TeamSnap design system.
• Partner with marketing designers to ensure brand consistency across all digital products.

Account Manager – Large-market

Staff Backend Engineer

Account Manager – SMB

Full-Stack Engineer – Backend Focused

Engineering Manager

Senior Product Designer – Copy