TeamSnap

Product Manager

• Contribute to the end-to-end product strategy and roadmap for TeamSnap’s consumer mobile app, guiding millions of coaches, parents, and players through a best-in-class sports experience.
• Deeply understand user needs through research, data analysis, in-product experiments, and engagement with our sports community; translate insights into clear product requirements.
• Collaborate closely with engineering, design, data science, and cross-functional partners to deliver intuitive, scalable, and delightful mobile experiences.
• Define and measure success metrics that drive product decisions, improve customer outcomes, and accelerate adoption across our user base at scale.
• Integrate AI capabilities into the mobile app to create innovative features that that surprise and delight users with unique experiences in youth sports.

Senior Product Manager, Consumer

Account Executive

• Drive Sales Growth: Proactively identify, qualify, and close new business opportunities within the youth sports and recreational organization markets.
• Engage Customers: Conduct outbound calls, emails, and product demonstrations to educate prospects about TeamSnap’s offerings.
• Pipeline Management: Manage a high volume of leads in our CRM system (e.g., Salesforce), ensuring accurate forecasting and follow-ups.
• Collaborate: Work closely with the marketing, customer success, and product teams to align strategies and deliver value to customers.
• Be a product expert: Conduct web-based demos, uncover customer needs, and articulate our value proposition.
• Maintain CRM discipline: Accurately track activities and pipelines in Salesforce.
• Hit Your Quota and Optimize Performance: Leverage tools and best practices to improve conversion rates.
• Run the full sales cycle: Take leads from qualification to demo, proposal, negotiation, and close.

Inside Sales Representative

Customer Support

• Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a “WOW” moment.
• Take full ownership of customer issues - digging in, resolving challenges, and knowing when to escalate to the right touchpoint.
• Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists.
• Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently.
• Consistently hit performance goals around productivity, customer satisfaction, and reliability.

Senior Product Manager, Consumer

Inside Sales Representative

Customer Support Specialist