Lead, Account Operations

ActBlue

Account Operations Lead managing a team of specialists and improving operational efficiencies for a nonprofit technology organization. Collaborating across teams to deliver on project objectives and timelines.

Posted 7/8/2026full-timeRemote • Arizona, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Iowa, Kentucky, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming • 🇺🇸 United StatesSenior💰 $81,350 - $117,400 per yearWebsite

About the role

Key responsibilities & impact

Manage and develop a cohort of staff within the Account Operations team, ensuring team goals are met across assigned work streams
Lead team members through complex judgment calls and time-sensitive issues with internal and external stakeholders
Provide direct reports with specific, actionable, and differentiated feedback through regular 1-on-1 meetings
Develop your team through professional development recommendations and stretch projects
Assist with hiring, training, and onboarding current and new staff when needed
Delegate effectively and provide clear expectations for success, staying engaged in the process
Lead the planning, execution, and monitoring of long-term projects, ensuring adherence to project timelines, objectives, and budget constraints
Collaborate with cross-functional stakeholders to define project scope, goals, and deliverables
Develop comprehensive project plans, including schedules, resource allocation, and risk management strategies
Monitor project progress, identify potential risks or issues, and implement corrective actions as needed
Prepare and deliver regular project status reports to stakeholders, providing updates on key milestones and risks
Conduct post-project reviews and lessons learned sessions to identify areas for improvement and best practices
Lead efforts to recover funds from campaigns and organizations that incur negative balances due to contribution refunds
Serve as a trusted resource and escalation point for complex Account Operations issues across the organization
Contribute to shared Account Operations team workflows, including monitoring and fielding support requests
Act as a resource within ActBlue to resolve Account Operations requests from across departments
Closely collaborate with other Account Operations sub-teams to ensure consistent workflows and shared understanding
Other projects and tasks as assigned

Requirements

What you’ll need

4+ years of experience working in a support environment and demonstrated ability to work independently with minimal manager support, OR 3+ years of experience in and demonstrated proficiency with Account Operations work
1-2 years of people management experience or demonstrated leadership through coaching, mentoring, or supervising interns/temporary staff
Demonstrated ability to improve and streamline processes and manage complex projects across many stakeholders
Experience working with support ticketing systems like HubSpot, as well as an understanding of customer service metrics
Consistency and reliability in following through on commitments, completing projects, and achieving goals
History of taking ownership of your work and engaging in self-reflection when you make mistakes
Commitment to ongoing self-reflection and learning on your own biases and assumptions
Demonstrated ability to build healthy, authentic, and trusting relationships with colleagues
Consistent high performance in managing past assigned work

Benefits

Comp & perks

Flexible work schedules and an unlimited time-off policy
Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability
Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option
Dependent and health care flexible spending account options
Employee Assistance Program (EAP) benefits for employees
Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions
A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)
Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project PlanningResource AllocationRisk ManagementCustomer Service MetricsProcess Streamlining

Soft Skills

CoachingMentoringRelationship BuildingSelf-ReflectionCommitment to Learning