ActBlue

Associate

• Serve as a primary resource for day-to-day end-user support across hardware, software, and SaaS applications for remote and in-office staff
• Execute core IT processes including onboarding, offboarding, incident management, and change management, while actively identifying opportunities to improve how those processes work
• Triage and respond to the IT support queue, prioritizing tickets to maintain service level commitments across a distributed workforce
• Support and administer core SaaS platforms including Okta, Jamf, Google Workspace, Slack, Atlassian, and Zoom
• Support identity and access management workflows, including provisioning, SSO configurations, and access reviews
• Follow and uphold endpoint security standards including patch compliance, configuration enforcement, and MDM policy management, and surface gaps or improvement opportunities to the team
• Coordinate with vendors to resolve technical issues and procure hardware and networking equipment as needed
• Participate in and contribute to IT application rollouts and cross-functional technology projects
• Recognize and surface opportunities to automate repetitive tasks and improve service delivery efficiency
• Maintain accurate, high-quality technical documentation for processes, systems, and projects
• Contribute to the IT knowledge base to support team scalability and end-user self-service
• Provide end-user training on tools and processes to promote technology fluency across the organization

Desktop Support Associate II

Account Manager

• Manage and develop a cohort of staff within the Account Operations team, ensuring team goals are met across assigned work streams
• Lead team members through complex judgment calls and time-sensitive issues with internal and external stakeholders
• Provide direct reports with specific, actionable, and differentiated feedback through regular 1-on-1 meetings
• Develop your team through professional development recommendations and stretch projects
• Assist with hiring, training, and onboarding current and new staff when needed
• Delegate effectively and provide clear expectations for success, staying engaged in the process
• Lead the planning, execution, and monitoring of long-term projects, ensuring adherence to project timelines, objectives, and budget constraints
• Collaborate with cross-functional stakeholders to define project scope, goals, and deliverables
• Develop comprehensive project plans, including schedules, resource allocation, and risk management strategies
• Monitor project progress, identify potential risks or issues, and implement corrective actions as needed
• Prepare and deliver regular project status reports to stakeholders, providing updates on key milestones and risks
• Conduct post-project reviews and lessons learned sessions to identify areas for improvement and best practices
• Lead efforts to recover funds from campaigns and organizations that incur negative balances due to contribution refunds
• Serve as a trusted resource and escalation point for complex Account Operations issues across the organization
• Contribute to shared Account Operations team workflows, including monitoring and fielding support requests
• Act as a resource within ActBlue to resolve Account Operations requests from across departments
• Closely collaborate with other Account Operations sub-teams to ensure consistent workflows and shared understanding
• Other projects and tasks as assigned

Lead, Account Operations

Systems Engineer

• Be a subject matter expert for best practices in CRM data management.
• Serve as a resource for best practices in workflows, and systems, partnering with teams across ActBlue to help guide project planning and execution.
• Support the Enterprise Systems Manager in leading projects and critical initiatives.
• Be a thought partner with business stakeholders and recommend solutions.
• Maximize the use and implementation of existing systems before seeking new ones.
• Assist with Business Continuity Planning
• Assist in assessing risk and managing the cost of systems across the entire software stack.
• Prepare and review documentation for current processes, pain points, and assumptions and continuously identify gaps and opportunities for automation projects that will streamline workflows and processes.
• Assist/provide backup in the ongoing administration of Finance tooling, CRM platforms, support ticketing systems, and HRIS, including user roles and permissions, item configuration, reporting changes, and related administrative duties.
• Define meaningful KPIs to measure the effectiveness of IT initiatives, evaluate performance through data analysis, and report on program metrics to relevant stakeholders. Identify, prioritize and drive strategic technology and workflow investments to improve those KPIs over time.
• Estimate and establish costs of upgrades and improvements and track and manage software and hardware costs during implementation, including navigating budget and functionality tradeoffs.
• Document and diagram key system configurations; support key business stakeholders in their process documentation efforts
• May support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards.
• Implement, monitor, and assist in identifying and diagnosing possible issues with integrations between systems that communicate with the CRM platform, including, but not limited to, third-party data and productivity tools.

Business Systems Analyst II

Communications

• Own ActBlue's comprehensive internal communications strategy — defining KPIs, goals, benchmarks, and success metrics for the function, and driving accountability against them
• Lead both strategic direction and hands-on production, setting the framework for organizational communications while personally executing high-impact content including executive messages, all-staff meeting materials, and the internal newsletter
• Own production and strategic direction of ActBlue's internal newsletter, including content strategy, editorial calendar, and channel standards that engage, inform, and inspire staff while advancing organizational objectives
• Define and maintain standards for all internal communication channels (Slack, email, Confluence), including editorial calendars, style guidelines, and quality benchmarks
• Lead content development and set the strategic direction for quarterly virtual All-Staff Meetings (200+ attendees), independently translating organizational objectives into compelling programming that drives employee engagement
• Partner closely with People & Culture to support change management communications and employee experience goals, ensuring organizational changes are communicated effectively across the workforce
• Own 25% of content creation for annual in-person All-Staff Retreats, producing programming that strengthens organizational culture and connection across the distributed workforce
• Prepare and counsel Executive Leadership Team members directly for internal communications events and high-stakes situations, providing strategic guidance and proactively identifying issues before they escalate
• Serve as the top-level escalation point and subject matter expert on internal communications for all staff, managers, and leaders — and as a key thought partner for senior leaders and the executive team
• Champion diversity, equity, and inclusion in all communications, working closely with DEI leadership to ensure inclusive messaging, authentic representation of lived experiences, and accessibility considerations for remote and distributed staff across all demographics
• Receive advance, confidential briefings on contemplated organizational changes, restructurings, and workforce actions prior to union notice, including the underlying business rationale and labor strategy, in order to develop communications sequencing that protects bargaining leverage and legal notice timelines
• Define and drive communication effectiveness metrics, using data to continuously refine strategy and demonstrate the impact of the internal communications function to leadership

Principal – Internal Communications

Engineering Manager

• Lead a team of software engineers working on ActBlue’s unified authentication and authorization framework to enable seamless login and navigation across our suite of products, ensure best-in-class security, protect donor and entity trust, grow our express universe, and modernize our tech stack.
• Support the professional development of your direct reports with supportive and constructive feedback, goal-setting, regular check-ins, and performance reviews.
• Work with engineers, product managers, and UX leads to formulate roadmaps that align with our strategic organizational goals. Collaborate on an ongoing basis to achieve them.
• Build and maintain strong relationships with cross-functional stakeholders (internal operational teams, security and platform engineering, CX, Sales, etc.) to ensure alignment on product direction, gather domain expertise, and communicate progress and risks effectively.
• Ensure your team delivers on their roadmap and achieves the target strategic outcomes of their work in a high-stakes, regulated environment where precision and reliability are critical.
• Enable your team to learn fast while consistently delivering value by prioritizing frequent delivery of small iterations of work.
• Drive essential communication between teams to ensure timely, high-quality results that further organizational goals. Resolve blockers and proactively escalate concerns.
• Consistently provide your team with the context and resources they need to achieve their goals.
• Collaborate with the rest of the engineering department's leadership to cultivate a work environment where everyone can thrive.
• Facilitate technical decision-making with an emphasis on security, maintainability, scalability, and performance, ensuring that complex workflows align with best practices, software development methodologies, and coding standards.
• Oversee the end-to-end software development process while championing a user-centric approach to iterating and improving on product features.
• Promote strong and transparent communication channels both internally and with cross-functional stakeholders across the organization.

Engineering Manager – Product

Analyst

• Configure and customize financial systems such as ERP/General Ledger, Financial Reporting, Travel, and Reimbursement, to align with business and regulatory requirements, processes, and changes. Develop and maintain custom fields, forms, workflows, and records to enhance system functionality.
• Act as a subject matter expert to departments and leaders across ActBlue on the configuration, customization, data, and reporting functionality within our ERP system.
• Provide ERP support to users within the organization by troubleshooting issues, resolving problems, and offering guidance on system usage. Conduct training sessions for new and existing users to ensure optimal utilization of NetSuite features.
• Continually build out automation of manual processes, as well as NetSuite General Ledger and NetSuite Planning and Budgeting (NSPB) reporting.
• Support new integrations and system implementations related to ERP.
• Monitor interfaces with the payment processing (Stripe), travel platform (Navan), payroll system (Rippling), expense management (Expensify), corporate cards (American Express), corporate transportation (UBER/Lyft) and Amalgamated Bank. Ensure the integrity of interfaces and troubleshoot to resolve any issues.
• Ensure all updates and transitions to new releases are implemented without interruption to the production environment.
• Communicate effectively with internal and external stakeholders to provide updates, gather feedback, and address concerns.
• Support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards.

Senior ERP Analyst, NetSuite

Program Manager

• Lead high-priority, cross-functional program development by defining goals, success metrics, scope, and benchmarks for initiatives that support ActBlue's organizational and operational goals; hold accountability for execution quality across multiple workstreams.
• Contribute to the development of ActBlue's operational roadmap, translating organizational strategy into actionable program plans and supporting execution across the organization.
• Drive cross-functional collaboration, enabling clear communication, decision-making, and accountability across departments and with senior members of the organization.
• Incorporate diverse stakeholder perspectives to drive business results, consistently applying ActBlue's practices, historical context, and stakeholder needs in decision-making.
• Develop tools, templates, and planning resources that establish standards and improve program management practices across the organization.
• Build and manage detailed program plans, including timelines, milestones, and resource considerations.
• Identify and mitigate program risks, proactively resolving issues and escalating tradeoff decisions to senior stakeholders as appropriate.
• Serve as a strategic thought partner to leaders across the organization, providing analysis on program performance, organizational trends, and continuous improvement opportunities.
• Foster stakeholder alignment, bringing together diverse perspectives and leading through influence across teams.
• Continuously evaluate programs using data and stakeholder feedback, adapting strategies to improve impact and efficiency.
• Lead end-to-end planning and execution of high-visibility internal events - including all-staff gatherings and organizational offsites - ensuring they are strategically purposeful, operationally seamless, and reflective of ActBlue's culture and values.
• Support external event programming for partner and customer audiences, contributing to experiences that advance ActBlue's relationships, brand, and mission.
• Develop event management standards, playbooks, and vendor relationships that enable consistent, high-quality execution across event types and audiences.
• Define success metrics for events and produce post-event analyses that capture ROI, stakeholder feedback, and lessons learned.
• Partner with Communications, Marketing, People & Culture, and senior leadership to ensure event content, logistics, and attendee experience align with organizational messaging and goals.
• Manage event budgets with rigor, negotiating contracts and vendor relationships to maximize impact within resource constraints.