ActBlue

Program Manager

• Partner with the Chief P&C Officer and the P&C Leadership team to accelerate long-term goals, planning and operations
• Collaborate with Chief P&C Officer on P&C and organizational strategy and goal setting
• Operate as proxy for Chief P&C Officer in P&C operations not requiring her direct engagement.
• Drive collaboration across P&C teams to maximize efficiency and effectiveness
• Work with Chief P&C Officer to prepare leadership presentations and strategy reviews
• Prepare and organize all aspects of leadership meetings and presentations, including establishing operating rhythms, working with administrative support staff on scheduling, setting agendas, and driving appropriate follow-up.
• Work with P&C Leads on goal and project management and tracking.
• Provide high-level support to the Chief P&C Officer, ensuring P&C teams have the full range of data and information to drive effective decision-making
• Drive agenda for P&C staff meetings and responsible for driving follow up on action items as well as input to leadership offsites.
• Proactively assess P&C org needs, make recommendations, and implement agreed upon solutions
• Provide rigorous data analysis and reporting solutions based on business needs
• Design and facilitate business team and offsite leadership meetings as needed
• May support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards.

Program Manager, People & Culture

Customer Support

• Field and categorize assigned incoming support requests from campaign and organization admins, grassroots fundraisers and update customer profiles (“triage”)
• Meet assigned quality and quantity KPIs
• Act as a resource and educator for campaign and organization users on a variety of inquiries, including but not limited to navigating our products, processing refunds, account access and permissions, and all types of contribution forms
• Assist entity users with technical troubleshooting and bug detection, and work with our technical team on surfacing these issues
• Escalate complex or non-routine issues to manager or appropriate team members using good judgment
• Monitor cross-team communication channels and work collaboratively in assisting with support requests from other user-facing teams
• Regularly review product releases and documentation independently in order to maintain fluency in ActBlue’s evolving tools
• Participate in training and onboarding sessions, sharing knowledge with teammates as you build expertise
• May support supplementary projects as assigned based on business needs
• Identify and elevate urgent issues to relevant stakeholders over the weekend

Customer Experience Associate

Full-stack Engineer

• Collaborate with software engineers, product, and design to develop new features that provide actionable data to fundraising staff of political campaigns, progressive nonprofits, and more.
• Work across the stack using Wordpress, PHP, Ruby on Rails, React, TypeScript, GraphQL, PostgreSQL in your daily work.
• Design products and systems with performance in mind so all users have a great experience.
• Improve platform performance and maintainability through quality code, testing, monitoring, and documentation.
• Ensure product and feature quality through thorough PR reviews and QA testing.
• Engage with and contribute to technical discussions around new solutions and architecture.
• Receive support from your manager to grow as an individual and increase your impact on the success of your team and the progressive movement.
• Foster a collaborative and inclusive team culture aligned with our values.

Program Manager, People & Culture

Customer Experience Associate

Senior Software Engineer, Community Building