Desktop Support Associate II

ActBlue

Desktop Support Associate II providing IT support for ActBlue's remote and in-office staff. Ensuring smooth technology operations for a nonprofit dedicated to progressive causes.

Posted 7/16/2026full-timeRemote • Arizona, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Iowa, Kentucky, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming • 🇺🇸 United StatesJuniorMid-Level💰 $65,658 - $97,428 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support processes, including onboarding, incident management, and endpoint security, while effectively managing SaaS applications and providing end-user training. Proficient in automating workflows and maintaining high-quality technical documentation to enhance service delivery and team scalability.

Highest-signal resume keywords

IT Support ExperienceSaaS Application AdministrationEndpoint Security StandardsProject ManagementExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

JamfOktaGoogle WorkspaceSlackAtlassianZoomMacOS SupportMDM PlatformsScriptingAutomation Tools

Soft Skills

Collaborative ApproachPatientThoroughSolutions-Oriented

Tools & Technologies

Zoom RoomsTelephonyAV Equipment

Industry Keywords

Identity and Access ManagementChange ManagementIncident ManagementTechnical DocumentationEnd-User Training

Tech Stack

Tools & technologies

JamfMacOS

About the role

Key responsibilities & impact

Serve as a primary resource for day-to-day end-user support across hardware, software, and SaaS applications for remote and in-office staff
Execute core IT processes including onboarding, offboarding, incident management, and change management, while actively identifying opportunities to improve how those processes work
Triage and respond to the IT support queue, prioritizing tickets to maintain service level commitments across a distributed workforce
Support and administer core SaaS platforms including Okta, Jamf, Google Workspace, Slack, Atlassian, and Zoom
Support identity and access management workflows, including provisioning, SSO configurations, and access reviews
Follow and uphold endpoint security standards including patch compliance, configuration enforcement, and MDM policy management, and surface gaps or improvement opportunities to the team
Coordinate with vendors to resolve technical issues and procure hardware and networking equipment as needed
Participate in and contribute to IT application rollouts and cross-functional technology projects
Recognize and surface opportunities to automate repetitive tasks and improve service delivery efficiency
Maintain accurate, high-quality technical documentation for processes, systems, and projects
Contribute to the IT knowledge base to support team scalability and end-user self-service
Provide end-user training on tools and processes to promote technology fluency across the organization

Requirements

What you’ll need

3+ years of relevant IT or desktop support experience
Demonstrated experience developing, documenting, and maintaining IT processes and procedures
Strong working knowledge of Jamf, Okta, Google Workspace, Slack, Atlassian, and Zoom
Advanced knowledge of macOS environments, with experience supporting Apple devices (Mac, iPhone, iPad) in a managed enterprise setting
Familiarity with endpoint security tooling, MDM platforms, and SSO/identity provider integrations
Experience supporting meeting room and conferencing technology (Zoom Rooms, telephony, AV equipment)
Comfort with scripting, automation tools, or low-code platforms to streamline IT workflows is a plus
Project management experience, including cross-functional technical projects
Excellent written and verbal communication skills; able to translate technical concepts for non-technical audiences
Collaborative, people-first approach to support — patient, thorough, and solutions-oriented

Benefits

Comp & perks

Flexible work schedules and an unlimited time-off policy
Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability
Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option
Dependent and health care flexible spending account options
Employee Assistance Program (EAP) benefits for employees
Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions
A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)
Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times