SunSource

Outside Sales

• Identify, generate, and close new sales opportunities for fluid connector products.
• Develop long-term professional relationships with existing and prospective customers.
• Plan and coordinate weekly sales calls with fluid connector sales team to new/existing customers and target prospective customers.
• Plan and execute proposals focusing on providing solution for their fluid connector needs.
• Work with management to develop a sales plan with actionable tasks and goals reviewed monthly.
• Utilize CRM software to manage sales and account base activity across all connector products.
• Apply product expertise to help the sales team create and close new opportunities with customers.
• Work closely with inside sales and quality to provide exceptional customer service and meet all customer needs.
• Answer internal and external questions about products, prices, quality, durability, and credit terms.
• Conduct product Lunch & Learns at customer sites with THG team and/or factory representatives.
• Learn and utilize company resources including inside sales, marketing, design/engineering, and management.
• Attend product and sales training, both local or at factory schools, and company meetings when required.
• Work with vendor representatives and business affiliates in meetings, joint sales calls, trade shows and networking.
• Promote other company division’s products and services by creating cross-leads in CRM software.
• Territory: New England region; field-based role with customer site visits.

Outside Sales Account Manager, Fluid Connectors

Manager

• Provide leadership and direction to the branch location, ensuring company policies and procedures are followed and branch goals achieved.
• Responsibility for profitability of the branch.
• Oversee all branch sales, warehousing, pricing and customer relations.
• With approval from corporate, initiate hiring, releasing and disciplinary action of employees under direct supervision.
• Approve, within budgetary limits, branch office expenditures for purchase of supplies and equipment.
• Ensure customer complaints and claims are properly handled.
• Responsible for the physical plant and maintenance.
• Oversee all sales activities to ensure orders are entered, filed and priced properly.
• Provide technical product information to staff and customers.
• Maintain adequate inventory levels that ensure acceptable serviceability and turn rate.
• Safeguard all company assets at the branch location.
• Keep management abreast of matters pertaining to effective operations of the branch.
• Perform duties inherent in supervisory positions; may perform duties of an Outside or Inside Salesperson.
• Attend and participate in company meetings, industry conferences and conventions as requested; audit customer orders; maintain product information; develop and conduct sales training; implement company and OSHA safety policies.

Branch Manager

• Lead efforts to establish standardized freight processes, policies, metrics, systems, and procedures throughout the organization.
• Determine optimal policies and procedures to maximize freight recovery and efficiency.
• Establish key reporting metrics to identify Spend, Freight Recovery, Carrier Performance/Routing, Accurate invoice auditing.
• Improve strategies to reduce freight expenses while providing best in class delivery performance.
• Design carrier standards for performance and expectations.
• Work with distribution, purchasing, and customer service leadership to guarantee policy conformance and carrier compliance to maximize freight agreements.
• Review and approve freight bill exceptions using freight bill pay and audit software.
• Utilize freight bill pay and audit software to produce freight reports and analysis.
• Reviewing transportation spend data & develop analysis reporting.
• Analyze assessorial charges (both small parcel and LTL) and find ways to reduce expenses.

Transportation Manager, Industrial Distribution

• Work with your manager to create a sales plan to develop new customers and maintain existing accounts
• Successfully build and maintain long-term business relationships
• Full cycle prospecting activities including qualification of leads, cold calls, and sales presentations
• Regularly make in-person sales calls to existing customers and new prospects
• Collaborate with knowledgeable customer service and technical support teams who will assist you in meeting and exceeding your goals
• Utilization of tools, resources and CRM to plan and manage time and territory

Outside Sales Account Manager – Fluid Power Service and Repair

QA Automation Engineer

• PLC programming and HMI design
• Onsite and remote equipment start-up (up to 30% travel)
• Ancillary equipment programming and integration
• Project documentation
• Take ownership of automation projects and follow through to customer satisfaction
• Work with sales department and customers to develop automation solutions ranging from basic OEM equipment control to SCADA systems
• Collaborate with seasoned integrators for design, programming and start-up of automation projects throughout the US

Automation Engineer

Customer Support

• Sell industrial hose, gasket and piping products and maintain customer accounts
• Take orders on the phone and over the internet
• Enter orders and product quotes into the computer system
• Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
• Estimate delivery dates based on knowledge of production and delivery schedules and inventory
• Prepares reports of business transactions in company database
• Works with account managers to keep account activities up to date
• Outbound prospecting calls to grow our market and sell value-add services
• Investigates and resolves customer problems with deliveries
• Interpret customer drawings, specifications, solid models and engineering data to then translate into an assembly bill of materials, price and quote from available information, then make fabrication drawings
• Establish component part numbers, set up assembly parts, enter orders, purchase components, create drawings/die files for all branches, schedule projects with production, follow orders through the process from door to door solving any problems along the way
• Manage all files including purchase orders, drawings, specifications and models

Customer Service Representative

Designer

• Create visual design content for print materials and digital platforms including logos, brochures, websites, advertisements, and marketing materials
• Develop design solutions based on clients’ creative briefs and business strategy that show strong concepts and good typography
• Build out multiple media tactics supporting marketing efforts (web banners, brochures, print ads, social posts, email templates, in-store signage)
• Collaborate with Senior Designer and other team members to produce the best design for each request and tactic
• Accurately prep files for print (CMYK) and web (RGB) release and traffic creative assets for on-time delivery
• Attend and participate in creative brainstorms and status meetings
• Traffic and fulfill logo and graphic asset requests on an ongoing basis
• Offer creative input and feedback throughout design rounds and process
• Design creative value-added presentations
• Partner with analytics team to identify relevant data and prepare written analysis, visual charts and graphs for sales proposals and presentations
• Stay current with the latest design trends, techniques, and emerging technologies to bring innovative ideas to projects

Design Specialist

Account Executive

• Work with your Manager to create a sales plan to develop new customers and maintain existing accounts
• Full cycle prospecting activities including qualification of leads, cold calls, and sales presentations
• Build ongoing value by updating customers' knowledge of products/applications, assisting in product election, and providing appropriate training
• Utilization of tools, resources and CRM to plan and manage time and territory
• Collaborate with Inside Sales and other team members on territory sales strategy progress and problem resolution
• Continually improves product/sales skills and market/application knowledge

Field Sales Representative – Fluid Control Systems and Products

• Provide outstanding service to customers and support to the outside sales staff.
• Answer telephone calls and respond to customer correspondence regarding technical questions on products or systems.
• Engage in technical discussions to obtain applicable information to identify correct product needed and advise customers on substitutions or modifications.
• Select and specify products based on customer application and design prerequisites.
• Confer and correspond with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer to Applications Specialist/Manager.
• Supply detailed product quotations by computing price, discount and shipping charges within company guidelines.
• Inform customers of pricing, back orders, delivery, delayed shipments and provide tracking information.
• Obtain purchase order numbers and/or credit card information from customers.
• Confer with Accounting to research and resolve invoicing or credit discrepancies.
• Attend sales meetings or educational activities to stay up-to-date on product technical developments.
• Work full-time in-office at Matthews, NC headquarters (Mon–Fri 8:00 a.m. to 5:00 p.m.; occasional evenings/weekends may be required).

Inside Sales Representative, Instrumentation Products

• Maintain accounts and conduct day to day activities to ensure customer satisfaction
• Heavy phone and internet correspondence with customers and vendors
• Source custom, non-standard, value added solutions
• Enter sales orders and purchase orders into the operating system
• Set up part numbers and manage contract files
• Sell industrial hose, gasket and piping products and maintain customer accounts
• Take orders on the phone and over the internet and enter product quotes
• Emphasize salable features, quote prices and credit terms and prepare sales orders
• Estimate delivery dates based on production, delivery schedules and inventory
• Prepare reports of business transactions in company database and work with account managers
• Investigate and resolve customer problems with deliveries
• Perform technical research, interpret customer drawings/specifications/solid models and create fabrication drawings and BOMs
• Establish component part numbers, set up assembly parts, purchase components and schedule projects with production
• Manage all files including purchase orders, drawings, specifications and models and follow orders through the process

Inside Sales / Customer Service Representative

• Provide excellent customer service by answering incoming customer calls, solving problems, entering orders and completing follow-up procedures
• Maximize customer contact on the phone by turning product inquiries into orders; suggest accessories or replacement items to customers
• Write bids and quotations when appropriate and perform follow-up procedures
• Document all customer contact and sales activities in the ACS system
• Communicate with Outside Sales to ensure excellent account management and customer service
• Support Outside Sales in implementing sales and marketing plans
• Keep current on Ryan Herco Flow Solutions products and attend product and sales training meetings as required
• Update and maintain database

Inside Sales Representative, Industrial Distribution

Procurement

• Lead and Develop a Team of Buyers: Manage and mentor the purchasing team, aligning efforts with the “Buyer Expectations Program” and internal Best Practices to elevate product line performance
• Drive Continuous Improvement: Champion initiatives to improve inventory efficiency, reduce waste, and increase inventory turns while ensuring optimal stock availability
• Optimize Supplier Performance: Monitor and evaluate suppliers to ensure timely deliveries and high-quality standards
• Implement Cost Reduction Strategies: Use negotiation skills and market insights to develop and execute cost-saving initiatives that contribute directly to the bottom line
• Optimize customer operations by reducing costs and boosting productivity; improve purchasing performance, inventory strategies, and supplier relationships

Purchasing Manager, Industrial Distribution

• Responsible for Quality Management System compliance.
• Manage all Mobile SBU quality policies, procedures, processes, programs, and practices, to assure the company of continuous conformance with appropriate standards and regulations and the continuous improvement of the system.
• Provide management of document control, quality audits, and process improvement.
• Perform various duties required to support ISO Audits & Compliance, as well as a variety of duties involved with internal and external auditing of various processes and management of corrective actions, following standard established methods, procedures, practices and policies, with passion and in alignment with our mission, vision, values & operating principles.
• Design and implement quality control standards and procedures throughout the corporation by measuring and assessing process and equipment capability using complex methods and initiate/promote continuous improvement across the Mobile SBU.
• Perform root cause analysis and lead corrective/preventive action initiatives.
• Ensure proper use of tools and gauging and that calibration requirements are met each year.
• Finalize product inspection procedures and perform inspections when necessary.
• Ensure material requisitions and certifications meet requirements of material specifications.
• Establish, implement and maintain the Business Management System.
• Create and publish communications on quality topics to inspire, influence, and encourage team members to engage in process refinement and the continual improvement of performance results.
• Identify and manage the continual improvement activities to enhance the quality system, such as 5S, Kaizen lean methods, etc.
• Develop and conduct training to build quality awareness. improvement topics
• Interface with Engineering, Sales, Operations, and Suppliers to ensure transfer to Production of new products in accordance with requirements.
• Develops quality plans for hydraulic, electrical systems, and customer fabricated reservoirs and enclosures.
• Conduct product and process audits, create audit reports and initiate proper corrective and preventive actions.
• Complete and manage the closing of external audit findings and opportunities for improvement.
• Analyze field failures with production shops, and initiate corrective and preventive action to respond to customer complaints.
• Create and maintain company Business Management System documentation, such as quality manuals, quality procedures, manufacturing procedures, and quality plans.
• Responsible for planning, organizing and managing the overall activities of quality control functions.
• Ensure timely resolution of supplier failure, corrective actions and preventive actions.
• Manage supplier performance and conduct supplier audits with purchasing team.
• Preparation of QA reports for internal and external use.
• Train employees in the proper use of Quality procedures and Best Practices.
• Promote quality achievement and performance improvement throughout the organization
• Ensure test procedures are properly understood, carried out and evaluated and that product modifications are investigated, if necessary, in partnership with engineering.
• Bring together staff of different disciplines, driving the group to plan, formulate and agree to comprehensive quality procedures.
• Formulate and manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to the QA/QC.
• Set-up and maintain controls and documentation procedures.
• Liaising with customer auditors and ensuring the execution of corrective action and compliance with customer’s specifications.
• Monitor process and product performance by gathering relevant data and creating/producing statistical tools and reports when required.
• Identify relevant quality related training needs, create and deliver training.
• Approve ECN updates through DBWORKS.
• Manage & submit PPAP requests for multiple product lines at customer’s request using web-based platforms specified by each customer.
• Manage Work in Process (WIP) for production shops
• Manage yearly calibration certification of shop torque tools, measurement tools, and test stand gauges for multiple locations.
• Manage shop tool logs for active and inactive tools through Excel and QC Pro.
• Perform inbound freight inspections and flag future shipments for quality inspections when required.
• Perform damaged freight inspections in partnership with warehouse associates when required.
• Perform final assembly inspections from production shops when required.
• Process DMR’s (Defective Material Reports) for production shops and work with warehouse inventory to address quality issues.

Quality Manager, Fluid Power

• Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
• Address and resolve all warehouse or inside sales issues utilizing a positive and creative approach
• Train and oversee all staff, including: material handling, allocation & distribution of product, inventory controls and manufacturing processes
• Manage inventory control and cycle counting while insuring quality control
• Communicate in a positive manner with delivery personnel and team members to ensure proper flow of orders & products
• Maintains high initiative for process improvements
• Collaborate with all appropriate departments and personnel to ensure customer satisfaction
• Encourage positive thinking approaches to problem solving and motivation through employee recognition
• Present a positive and professional image of Stuart Hose & Pipe to all customers, vendors, suppliers, and others meeting the company.
• Addresses performance issues and employee relations situations that effect day-to-day operations of the warehouse
• Involved in staffing needs including communicating with staffing agencies to fill open positions

• Support customers and outside sales team
• Prioritize and manage your workload in a fast-paced environment
• Proactively anticipate customer's and manager's needs
• Field 50-100+ calls/emails daily
• Effectively communicate via email/phone
• Process requests for price, delivery, returns, order status, order expedites, product literature, and technical assistance.

• Maintain and improve Customer relationships
• Address Customers’ needs
• Assist & Support Account Managers
• Provide accurate product information, pricing and availability in a fast pace environment
• Negotiate sale and purchase price
• Assist with customer returns
• Expedite and route material
• Provide product literature
• Technical assistance
• Upload data on Customer internet portals
• Create quotes and sales orders
• Assist with pulling inventory and preparing shipments
• Follow up with Customers to provide accurate delivery dates and updated order status
• Outbound prospecting calls to grow our market and sell value-add services
• Update customer information in CRM (Customer Relationship Management) system
• Other duties may be required

Inside Sales / Customer Service

Sales

• Participate in structured training at one of our sales hubs.
• Receive ongoing mentorship and professional development.
• Provided in-depth product training.
• Learn full cycle outside sales skills.
• Work alongside experienced Account Managers on joint sales calls.
• Build relationships with new and existing customers.
• Solve real-world customer problems through technical and product solutions

Industrial Sales Trainee

• Participate in structured training at one of our sales hubs.
• Receive ongoing mentorship and professional development.
• Provided in-depth product training.
• Learn full cycle outside sales skills.
• Work alongside experienced Account Managers on joint sales calls.
• Build relationships with new and existing customers.
• Solve real-world customer problems through technical and product solutions
• Complete a 12-to-18-month development program preparing to transition into a full-time territory-based sales role.

• Manage, direct and oversee industrial hydraulic assemblies including monitoring testing and troubleshooting fluid power system issues and components.
• Manage the production schedule, technician labor hours and facility operations.
• Coordination of all build, test and documentation activities associated with Value Add.
• Manage a build schedule and measure On-Time performance monthly.
• Manage the ISO process associated with the Sterling Heights build facility.
• Manage shop labor, assembly technician time, fabrication training and workflow based on production schedule and order acknowledgements.
• Manage overtime and applied labor.
• Manage, monitor and report expenses monthly.
• Manage and monitor shop supplies and shop improvements.
• Maintain a safe and injury free work environment.
• Provide continual updates on certification for the fabrication associates.
• Oversee daily operations, ensuring production aligns with customer needs and company standards.
• Responsible for continuous improvement, resource optimization, and a culture of safety and teamwork.

Fabrication Manager, Hydraulic Systems

• Responsible for all aspects of customer service and sales support.
• Create new orders in internal systems as required.
• Initial quotes, process approvals, shippers and invoice requests according to priority.
• Ensure all pertinent information is captured and entered into ERP.
• Interface with Operations to expedite/prioritize delivery scheduling of services.
• Interface with Customers, Sales, Operations and Shipping/Receiving to resolve issues and answer questions.
• Review and manage workflow schedules to proactively manage open orders.

• Accurately and efficiently receive warehouse stock and ship all merchandise related to the distribution function of the company.
• Perform assigned tasks such as loading and unloading trucks, receiving and storage of merchandise, picking and packing of customer orders and stock transfers.
• Perform inventory cycle counts as requested and physical inventory as scheduled.
• Keep supervisor informed of shortages, overages or damaged merchandise and unresolved customer complaints.
• Verify accurate count of incoming or outgoing materials and merchandise and maintain accurate open and closed purchase order receipt files.
• Promptly report any major differences in book quantities versus actual on hand quantities of merchandise, stock runs, stock outages, and vendor over shipments or duplications.
• Ensure the integrity of data entry on the receipt of goods process and initiate receiving or shipping reports as required.
• Assist manager in safeguarding inventory against pilferage or theft and maintain good housekeeping in the warehouse.
• May pack orders, write labels, weigh cartons, prepare parcel post and UPS shipment forms; perform counter sales and deliver merchandise as required.
• Assist in taking the annual inventory and perform any other duties that supervisor feels necessary to fulfill company objectives.
• Follow proper safety procedures, report accidents in accordance with company policies, and use required safety apparel and equipment.

Counter Sales Associate

• Provides excellent customer service by answering incoming customer calls, solving problems, entering orders and completing follow-up procedures
• Maximizes customer contact on the phone by turning product inquiries into orders; suggests accessories or replacement items to customers
• Writes bids and quotations when appropriate and performs follow-up procedures
• Documents all customer contact and sales activities in the ACS system
• Communicates with Outside Sales to ensure excellent account management and customer service for new and existing customers
• Supports Outside Sales in implementing sales and marketing plan
• Keeps current on Ryan Herco Flow Solutions products
• Attends product and sales training meetings as required
• Updates and maintains database

Inside Sales Representative – Industrial Distribution

Administrative Assistant

• Field incoming calls and transfer to appropriate associate, answer questions, take messages and direct to appropriate contact.
• Type and design general correspondences, memos, charts, tables, graphs, business plans, reports etc. utilizing Microsoft Office.
• Schedule and organize activities such as meetings, travel, food orders and department activities for members of the Savage location.
• Greet visitors at the front desk and manage visitor logbook; contact associate(s) being visited.
• Purchasing supplies for production shop & warehouse when required and manage office supply inventory.
• Stock breakroom & conference room supplies daily and sort/distribute mail for various departments.
• Confirm voicemails and direct them to appropriate person via email or verbal follow-up.
• Set up and run reports within Trend system when requested/as required.
• Work independently and within a team on special, nonrecurring, and ongoing projects.
• Work with production scheduler to build work order packets with assembly drawings and labels daily.
• Perform other various duties as required.

Account Manager

• Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products.
• The territory for this position is Central to Eastern South Carolina.
• Acting as a consultative business partner, problem solver, trusted advisor and technical expert in the application of our products.
• The person in this position will assist customers in the application of the products and services to meet their needs resulting in revenue generation.
• ESSENTIAL FUNCTIONS
• Call on end-users such as engineers, technicians and supervisory personnel to provide process solutions and application advice on our products
• Conduct daily in-person meetings across industries in assigned territory, must be a hunter as well as a farmer
• Establish effective relationships with customers to gain their trust and confidence in applying our products
• Review specifications, application requirements and other documents and work closely with Inside Sales for preparations of resulting quotations
• Provide technical support for customers in the proper use, operation and maintenance of our equipment
• Participate in local job-related professional organizations
• Grow territory by increasing penetration of existing accounts and developing new accounts
• Advise Inside Sales personnel as to margins to utilize for particular accounts or projects
• Actively maintain CRM database
• Maintain strong principal relationships
• Attend Factory training sessions for products represented...and more!
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities and activities may change at any time with or without notice.
• This is a full-time position. There is some flexibility in the hours allowed but individuals in this position typically work Monday through Friday, 8:00 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand. Travel is up to 75% of the time and primarily local during the business day, although occasional travel is expected that may require overnight stays and weekends. Ability to transport self to various facility sites as required. Must possess a valid state driver’s license and acceptable driving record.
• PREFERRED REQUIREMENTS
• Bachelor's degree in an engineering or technical field, or business concentration
• Four years Outside Sales experience, preferably in a related industry and with a proven track record of success
• Inside Sales and/or Field Service work a plus
• Ability to read, analyze and interpret technical documents and product specifications
• Ability to identify critical decision makers within customer organizations
• Ability to recognize customer's needs beyond the stated or obvious
• Ability to work in a professional manner with individuals from varying backgrounds, experience and educational levels

Account Manager, Mechanical Products

• Master Pumps & Power sells and services industrial pumps, stocking over 8000 pumps and offering custom design, fabrication and on-site services.
• Work with sales management to create a sales plan and develop a prospect list to capture new business
• Full cycle prospecting activities including qualification of leads, cold calls, sales presentations, proposal, quotation, and execution of sales of products and services represented and/or distributed by Master Pumps & Power.
• Development and Maintenance of a thorough working knowledge of products represented and/or distributed by Master Pumps & Power, their applications, features, benefits and sales presentation.
• Utilization of tools, resources and CRM to plan and manage time and territory
• Role can be home based in Austin or San Antonio and will involve some overnight travel

Outside Sales Representative, Industrial Pumps and Equipment

Field Engineer

• In this position you are responsible for commissioning, calibrating, troubleshooting and repairing a variety of industrial process equipment at our customer’s industrial, commercial, pharmaceutical and municipal sites.
• We’re looking for an energetic, self-driven, professional individual to join our established service team in the Charlotte, NC and surrounding region. Instrumentation and process equipment familiarity is a must.
• Working on-site at the customer, you will be responsible for:
• Commissioning, calibrating, troubleshooting and repairing a variety of flow meters, pressure transmitters, level transmitters, temperature transmitters, chart recorders, controllers and valves to meet customer’s requirements.
• Visually inspecting, testing and recommending changes to ensure required installation meets manufactures’ standards for operation.
• Observing processes, applying and developing tests and procedures to detect proper or malfunctioning operation of equipment, preparing reports and discussing findings with customer or sales representative, making changes or adjustments to improve operation or offering a course of action to resolve problems.
• Dismantling defective instrumentation and equipment and replacing with new or repaired parts per the manufactures’ procedures.
• Assembling, repairing and/or replacing related instrumentation and associated equipment.
• Directing installers on the proper placement of equipment according to drawings and equipment manufactures’ recommendation.
• Advising customer of proper installation requirements.
• Conferring with other Field Service Technicians, manufactures representatives and customers to diagnose instrumentation and equipment malfunctions and provide technical solutions to resolve complex instrumentation and equipment requirements.
• Training customer’s representative(s) on the proper use, troubleshooting and maintenance of instrumentation and equipment and prepare related materials for spare parts.