Provide accurate product information, pricing and availability in a fast pace environment
Negotiate sale and purchase price
Assist with customer returns
Expedite and route material
Provide product literature
Technical assistance
Upload data on Customer internet portals
Create quotes and sales orders
Assist with pulling inventory and preparing shipments
Follow up with Customers to provide accurate delivery dates and updated order status
Outbound prospecting calls to grow our market and sell value-add services
Update customer information in CRM (Customer Relationship Management) system
Other duties may be required
Requirements
2+ years of experience and/or a 2-year Associates or Technical degree
Experience in Industrial Distribution or allied industry experience (Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control) is preferred
Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
Working experience with Trend is a plus
Strong analytical, mathematical, and mechanical aptitude