Customer Service Associate
MassMutual
Inside Sales / Customer Service Representative
SunSource
full-time
Posted on:
Location: Oklahoma • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Assembly
About the role
- Maintain accounts and conduct day to day activities to ensure customer satisfaction
- Heavy phone and internet correspondence with customers and vendors
- Source custom, non-standard, value added solutions
- Enter sales orders and purchase orders into the operating system
- Set up part numbers and manage contract files
- Sell industrial hose, gasket and piping products and maintain customer accounts
- Take orders on the phone and over the internet and enter product quotes
- Emphasize salable features, quote prices and credit terms and prepare sales orders
- Estimate delivery dates based on production, delivery schedules and inventory
- Prepare reports of business transactions in company database and work with account managers
- Investigate and resolve customer problems with deliveries
- Perform technical research, interpret customer drawings/specifications/solid models and create fabrication drawings and BOMs
- Establish component part numbers, set up assembly parts, purchase components and schedule projects with production
- Manage all files including purchase orders, drawings, specifications and models and follow orders through the process
Requirements
- High school diploma or equivalent
- Associates degree or higher preferred
- Good working knowledge of engineering principals
- Proficiency with solid modeling (SolidWorks) and welding and fabrication
- Ability to successfully function in a fast paced, high volume environment
- Proficient with Microsoft Office tools such as Word and Excel
- Knowledge of industrial hose, gasket and piping required
