Customer Service Representative
Driven Brands Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $13 - $23 per hour
Job Level
Junior
About the role
- Provides timely responses to customer inquiries by telephone and/or email in an in - or outbound service center
- Open, maintain, and solve Customer Care tickets by recording issues and account information
- Using computer technology, manage large amounts of incoming emails and calls in a timely manner
- Resolve product or service problems by clarifying the customer's experience; determining the cause of any problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Leverage scripts for email and phone conversations to properly represent the company voice and tone
- Answer questions about damage claims and escalate to the proper manager to bring them to closure
- Prioritize tickets effectively
- Flexibly handle changes in policies or procedures
Requirements
- Proven customer support experience, ideally in the automotive industry
- Strong phone contact handling skills and active listening
- Strong computer skills and capability to use Microsoft programs such as Outlook, Word, Excel, Etc.
- Customer-focused and able to adapt/respond to different types of customers
- Excellent communication and presentation skills both externally and internally
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma (or equivalent) and at least 1 year of experience; post-secondary school education may substitute for years of experience
- Bilingual in English/Spanish is a plus
Benefits
- Health and wellness benefits
- Paid time off
- Holiday pay
- Access to earned wages through myFlexPay program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer support experienceproblem resolutionticket managementmulti-taskingtime management
Soft skills
active listeningcommunication skillspresentation skillscustomer-focusedadaptability
Certifications
high school diplomapost-secondary education