Driven Brands Inc.

Chief Operating Officer

• Plan, direct, coordinate, and oversee operations activities in the organization
• Ensure development and implementation of efficient operations and cost-effective systems
• Lead a team of high-performing professionals to be efficient, productive, and effective
• Review and approve cost-control reports, cost estimates, and staffing requirements for projects
• Oversee operations and partner with HR, Finance and other supporting functions
• Manage capital investments and expenses aggressively to achieve growth and profitability
• Establish, communicate, and implement operations-related policies and standards
• Collaborate with other divisions and departments to carry out the organization's goals
• Build and maintain trusting relationships with key customers and stakeholders
• Help with execution of the long-term strategic plan

SVP, COO

Data Engineer

• designing, building, and maintaining dimensional data models that support our analytics, AI, and business intelligence initiatives
• working closely with stakeholders to ensure data is accessible, reliable, and optimized for performance
• creating and maintaining logical, physical, and conceptual data models in Google Big Query using Dataform
• collaborating with stakeholders to understand business needs and deliver data products in support of those needs
• developing and managing data dictionaries, metadata, and data lineage
• refining and updating models for performance, scalability, and cost efficiencies
• ensuring data quality, integrity, and security across all data platforms

Operations

• Improve the operational performance and profitability of each franchised center.
• Manage and resolve customer complaints (case management).
• Attend business group meetings as required.
• Support EPGs (Edge Performance Groups) and operational performance groups when required.
• Monitor and ensure implementation of actions agreed with franchisees following these meetings.
• Coach and mentor franchisees and center managers to increase territory profitability.
• Participate in operations meetings, the annual CARSTAR conference, EPGs and any additional required training.
• Verify and maintain compliance with CARSTAR standards and contractual obligations.
• Support and promote CARSTAR initiatives.
• Prepare and submit a visit report for each center visited.
• Update all reported key performance indicators (KPIs) on a monthly basis.
• Support the onboarding process for new franchisees, as needed.
• Support the contract renewal process and contribute to retention of existing centers.
• Provide timely and effective responses to all communications.
• Achieve assigned objectives and targets.
• Perform any other duties related to the role.

Area Manager – Operations

• Collects, analyzes and reports management data to support decisions on day-to-day operations
• Collates, models, interprets and analyzes data; explains variances and trends
• Identifies and documents enhancements to modeling techniques.

Manager, Operations Analytics

Manager

• Identify and secure top-tier real estate sites for development
• Manage the full development lifecycle: site selection, LOI negotiation, due diligence, and coordination through store opening
• Partner with franchisees to support market planning and pipeline execution
• Build and maintain relationships with brokers, landlords, developers, and municipalities
• Collaborate with internal teams (legal, construction, finance) to ensure timely deal execution
• Track and report on pipeline progress and key performance metrics

Real Estate Manager

• Achieves position goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory: Center support through in center visits and virtual coaching sessions.
• Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives that impact performance and increase engagement,
• Utilize observations and data driven insights to provide directional coaching to improve revenue, people development, and customer experiences.
• Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability.
• Document all activity, including but not limited to, the Maaco Operational Playbook, Profit Reviews, Center Visits, and Virtual Coaching Forms.
• Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensure franchisee satisfaction.
• Focus on strategic and tactical processes to improve the center’s customer experience through measurable systems like 10 Point and online ratings.
• Provides oversight to ensure franchisee compliance to brand obligations for quality, image, training and service.
• Attend and participate in the Maaco Annual Convention and drive 100% attendance at the event.
• Participate in an Maaco Operations & Training meetings and any other corporate organized events as needed.
• Create and deliver content as needed Implements marketing and sales direction to increase regional revenue growth.
• Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Maaco system through coaching methodology.
• Collaborate with franchisees in developing short- and long-term strategic plans consistent with the brand's goals and financial success.
• Lead franchisees in business growth through evaluation and strategic development recommendations, identifying opportunities and reviewing economic models.
• Review franchisees' economic reports and make key recommendations to the Director of Operations in the development of action plans for cost control areas.
• Maintain regular communication and meetings with the Director of Franchise Operations, providing insights into key issues affecting financial health and operational integrity.
• Improves franchisee capabilities by helping leverage company tools, available resources, and best practices across business functions especially in finance, marketing, and operations.
• Building trust through respectful communication and dedication, to gain a positive coaching relationship with franchisees and key Managers.
• Creation, use and delivery of appropriate communication and technologies (via video, PowerPoint, excel, webinar, L&D platform, BI tools, etc.) to maximize communication with franchisees and employees with respect to operations plans, strategies, projects, tools and technologies.
• Contribute, communicate, and implement new/current company initiatives.
• Assist in the development of new systems and resources for the franchise system
• Responsible for ensuring the timely, and accurate reporting for the territory
• Understand and deliver the obligations within the franchise agreement.
• Communicates succession planning with franchisees across the district to support growth and timely new unit openings.

Franchise Operations Consultant

Director

• Responsible for overseeing Driven Brands corporately managed insurance programs throughout respective geographic regions.
• Develop new national, regional, and local insurance relationships.
• Maintain previously established insurance relationships.
• Promote high performing Driven Brands stores to insurance programs.
• Cultivate positive and productive relationships inside both the insurance and collision repair industries.
• Manage insurance relations with assigned insurance relationships.
• Implement and manage the roll out of various direct repair programs.

Director, Strategic Accounts

Compliance

• Supports sales representatives and channel partners in administrative areas
• Resolves diverse complex problems with data analysis
• Represents the organization on projects
• Networks with senior internal and external personnel

Compliance Manager

Project Manager

• Define site scope and project timeline for entitlements
• Allocate resources needed to entitle projects quickly
• Provide project updates on a consistent basis to internal and external stakeholders about strategy, adjustments, and progress
• Manage contracts with consultants by assigning tasks and communicating expected deliverables
• Monitor progress and adjust as needed
• Obtain necessary permits, approvals, and entitlements for sites quickly and correctly with minimum supervision
• Initiate construction starts within 30 days of entitlement completion
• Meet site budgets without compromising quality or compliance
• Support team with receptiveness to direction, and effective collaboration with both internal team and external stakeholders

Development Project Manager – Permitting and Entitlements

Customer Support

• Provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards
• Processes customer orders, bills and accounts, and applications for service, maintenance and termination
• Troubleshoots and resolves customer complaints.
• Schedules, reviews and oversees work activities spanning one week to one month time horizon and reports on quarterly progress

Customer Service Lead

• To make every customer excited to use Auto Glass Now
• Create estimates, price quotes, and invoices for all customer’s glass needs
• Answer phones and return customer calls
• Provide excellent customer service
• Attention to detail
• Ensure accuracy when booking all appointments
• Input documentation on all calls and follow-up with callers as needed
• Confirm all customer information is correct before booking
• Be professional and have a positive attitude

Customer Support Representative

Controller

• Lead and inspire a multi-location group of accounting professionals
• Improve the overall accuracy and timeliness of accounting processes for all areas of responsibility
• Prepare and manage certain monthly, quarterly, and annual reporting inputs, including government reporting processes
• Remediate and work to actively prevent control deficiencies through improving requisite public company disciplines with other teams and departments in the end-to-end processes under responsibility
• Serve as a critical stakeholder for numerous audits performed in areas of responsibility
• Build foundational processes (including policies) that leverage best-in-class tools and technology available
• Partner with upstream process stakeholders and FP&A to ensure that all financial information is delivered in accordance with timelines for analytical needs
• Special projects as assigned

Director, Franchise Brands

Engineer

• Acts as a liaison between the IT development group and business units for the development and implementation of new systems and enhancement of existing systems
• Evaluates new applications and identifies systems requirements
• Evaluates new IT developments and evolving business requirements and recommends appropriate systems alternatives and/or enhancements to current systems
• Prepares communications and makes presentations on system enhancements and/or alternatives

Sailpoint Engineer

Insurance

• Review auto insurance estimates for accuracy of part identification, repair vs. replace decisions, labor charges, photo quality, and documentation of files.
• Verify compliance with program mandates, such as parts usage, labor rates, allowed operations, etc.
• Provide feedback and coaching to appraisers based on review findings to improve program compliance and store appraiser development/retention.
• Improve store profitability and ARO.
• Balance multiple priorities, demonstrate proficient technical skills for handling client responsibilities, and deliver a high-quality work product.
• Demonstrate an understanding of professional and industry standards and practices.

Insurance Central Review Analyst

Data Analyst

• Administer and maintain Salesforce CRM, including user setup, permissions, workflows, reports, and dashboards
• Analyze business, sales, and performance data to identify trends, growth opportunities, and risks
• Use advanced Excel functions to analyze and present data
• Present insights to both technical and non-technical audiences