Driven Brands Inc.

Analyst

• Partner with Operations leadership and cross-functional stakeholders to translate business questions into analytical frameworks and actionable insights
• Lead complex analyses to identify operational opportunities, quantify impact, and guide strategic decision-making
• Execute standardized reporting package to pin-point, monitor and optimize shop operations
• Develop and present clear, compelling analytical narratives to operations leadership that drive alignment and action
• Collaborate with Regional and District Managers to prioritize initiatives aligned to data-driven conclusions that improve cars per day
• Provide real-time analytical support through dashboards, data visualizations, and ad-hoc reporting
• Support ongoing KPI reporting and operational performance tracking
• Identify business trends and key drivers impacting operational performance
• Support the development, execution, and measurement of system-wide operational changes

Analyst, Operational Analytics

Communications

• Develops and deploys computer-based training (CBT) and interactive e-learning courses and training modules
• Collaborates with subject matter experts on appropriate online teaching mechanisms
• Guides training staff and shares expertise in the development and use of e-learning methodologies for course design
• Develops project documentation, including CBT and e-learning development standards, templates and storyboards.

Communications Manager

Operations

• Support of sales team on all customer-related B2B initiatives
• Supporting all aspects of the fleet sales process
• Mapping, pricing, claim workflow, directive creation, issue resolution, on-boarding
• Generate reporting tracking specific client SLA’s
• Monitor sales trends
• Formulate action plan for performance improvement
• Maintain insight over timelines for customer pipeline and other team initiatives
• Support of customer service issue resolution at center level
• Partner with store level leaders to drive strategic sales growth initiatives
• Plan and execute sales ramps that are aligned with the financial budget of Auto Glass Now centers
• Responsible to strategically think of ways to grow, develop, and create sustainability of Auto Glass Now
• Support new store openings by identifying fleet opportunities to drive sales activity and boost new store sales ramp
• Account set up within POS system and store level training for specific fleet partner requirements
• Direct liaison between fleet team and Auto Glass Now corporate staff
• Ability to partner cross-functionally within Driven Brands with other corporate support partners like Billing, Analytics, Procurement etc. to maximize the fleet business
• Travel 10-20%

Fleet Operations Manager

• Build and maintain a robust pipeline of enterprise partnership opportunities that drive vehicle service demand across the Driven Brands network
• Identify, target, and secure partnerships with organizations that influence or control vehicle service spending
• Personally lead negotiations and closing of high-value enterprise partnerships
• Develop repeatable playbooks and processes for identifying and acquiring new strategic partners
• Establish and manage pipeline discipline, forecasting processes, and CRM tracking to support scalable growth
• Drive revenue and transaction growth across existing fleet and commercial partnerships
• Develop programs to increase service adoption, frequency, and cross-brand utilization within partner ecosystems
• Expand the value of national and regional partner relationships through co-marketing initiatives, incentives, and integrated service programs
• Cultivate long-term relationships with key enterprise clients to ensure sustained growth and retention
• Build and lead a new B2B2C partnerships function focused on demand generation through partner ecosystems
• Develop strategic partnerships with organizations that provide access to large consumer populations through employer benefits, memberships, or digital platforms
• Identify scalable opportunities that can drive demand across multiple Driven Brands service offerings
• Lead and develop the Driven Fleet team, managing national and regional fleet partnerships
• Build and scale a B2B2C partnerships team
• Recruit, mentor, and develop high-performing sales and partnership professionals
• Establish performance metrics and accountability structures across the organization
• Develop and execute a comprehensive go-to-market strategy for commercial partnerships aligned with Driven Brands’ growth strategy
• Create scalable frameworks for partnership acquisition, activation, and growth
• Integrate partnership programs across Driven Brands’ service platforms, including Take 5 Oil Change, Auto Glass Now, Maaco, CARSTAR, and other brands
• Ensure partnership initiatives align with operational capabilities and deliver profitable growth
• Establish KPIs and reporting frameworks to measure partnership performance and pipeline development
• Manage departmental budgets
• Monitor program performance, ROI, and profitability across all partnership initiatives

SVP, Commercial Strategy and Operations

Marketing

• Ensure that Maaco shops deliver on our brand promise while serving as the primary marketing interface for Maaco franchisees.
• Partner with operations to diagnose barriers and deploy local marketing solutions that lift estimates and repair orders.
• Test new tactics and evaluate scalability across the system.
• Ensure shops execute against brand standards and promotions to deliver the Maaco customer promise.
• Provide actionable insights to marketing leadership, surfacing best practices that influence broader field marketing playbooks.
• Hold one-on-one communications with DMAs and franchisees across system to communicate local marketing and media plans.
• Leads all FZ to consumer efforts including Call Center, Reputation Management, and Promotions.

Field Marketing Manager

Manager

• Support sales team on all Franchisee and Customer related B2B initiatives: Supporting all aspects of the fleet sales process
• On-Boarding, Product Mapping, pricing, claim workflow, and directive creation
• Manage the daily operations of National Fleet Programs through Meineke
• Support Corporate and Franchisee coaching around the benefits of fleet
• Support Fleet Learning and Development Initiatives
• Support Customer Service issue resolution at center level
• Support Billing Reconciliation procedures for shops
• Act as a direct liaison between the National Fleet team and Meineke Franchise Employees
• Partner cross-functionally within Driven Brands with other support partners (i.e., Billing, Analytics, Procurement etc.) to maximize the fleet business
• Travel 0-10%

Manager, Fleet Admin

Vice President

• Directly oversee the development, configuration, and delivery of internally built applications and externally sourced enterprise platforms, including but not limited to, Oracle Fusion, SAP Commerce, Salesforce and Google Cloud.
• Lead teams responsible for application engineering, integrations, and data platform development, ensuring high performance, scalability, and security.
• Establish and manage development roadmaps, balancing business priorities with technical feasibility and operational sustainability.
• Partner with business stakeholders to align technology solutions with operational needs, revenue goals, and customer experience improvements.
• Oversee customized platforms providing financial management, claims processing, and e-commerce capabilities, ensuring seamless integration into enterprise workflows.
• Ensure high availability, performance, and security of data platforms, enabling business users to leverage insights for decision-making.
• Manage relationships with third-party service providers, ensuring alignment with business needs and technology strategies.

VP, Enterprise Technology Delivery

• Oversee a high-performing team of approximately 10 professionals and a third-party co-sourced partner.
• Lead the re-design and continuous improvement of the Company's SOX 404 program.
• Partner closely with external auditors to coordinate testing activities, resolve issues, and ensure efficient use of the Company's reliance model.
• Own and evolve the Company's ERM framework, including risk identification, assessment, prioritization, and reporting.
• Lead or oversee internal investigations into allegations of fraud, misconduct, policy violations, and financial irregularities.
• Oversee the annual franchise audit program across the Company's multi-brand portfolio.
• Recruit, develop, and retain a diverse, high-performing internal audit team.
• Serve as a trusted advisor to the Audit Committee, CFO and senior business leaders on matters of risk, controls, and governance.

Vice President – Chief Audit Executive

Data Analyst

• Analyze large and complex data sets, identify trends/patterns, perform ad-hoc analysis, create data models across our brands using SQL, Python, etc.
• Translate complex analysis into actionable insights that support strategic planning and operational decision-making.
• Assist Data Science team in discovery, back-end dev, optimization of advanced analytics models.
• Conduct ad-hoc and recurring analyses to support sales growth, operational efficiency, and KPI performance.
• Ensure data accuracy, consistency, and quality, working with data engineers to optimize pipelines.
• Support test-and-learn initiatives and performance measurement to quantify business impact.
• Develop & maintain scalable automations for data sources, reports, periodic analysis.
• Define, track, and report on Key Performance Indicators (KPIs) aligned with business goals.
• Document data sources, methodologies, and reporting logic to ensure transparency and consistency.
• Partner with Operations, Insurance, Finance, and leadership to translate business needs into analytical solutions.
• Support regional and district leaders with data-driven insights to prioritize initiatives that improve performance.
• Develop and present clear analytical narratives and recommendations to leadership.
• Support BI and analytics projects from concept through implementation and assist advanced analytics initiatives as needed.

Business Data Analyst

• Achieves position goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory
• Center support through in center visits and virtual coaching sessions
• Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives that impact performance and increase engagement
• Utilize observations and data driven insights to provide directional coaching to improve revenue, people development, and customer experiences
• Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability
• Document all activity in FranConnect, including but not limited to, the Take 5 Operational Audits, Profit Reviews, Center Visits, and Virtual Coaching Forms
• Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensures franchisee satisfaction
• Focus on strategic and tactical processes to improve the center’s customer experience through measurable systems like NPS, and online ratings
• Provides oversight to ensure franchisee compliance to brand obligations for quality, image, training and service
• Attend and participate in the Take 5 Annual Rally and drive 100% attendance at the event
• Participate in the Take 5 Operations & Training meetings and any other corporate organized events as needed
• Create and deliver content as needed
• Implements marketing and sales direction to increase regional revenue growth.
• Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Take 5 Operating system through coaching methodology
• Building trust through respectful communication and dedication, to gain a positive coaching relationship with franchisees and key Managers
• Creation, use and delivery of appropriate communication and technologies (via video, PowerPoint, excel, webinar, L&D platform, BI tools, etc.) to maximize communication with franchisees and employees with respect to operations plans, strategies, projects, tools and technologies
• Contribute, communicate, and implement new/current company initiatives
• Assist in the development of new systems and resources for the franchise system
• Responsible for ensuring the timely, and accurate reporting for the territory
• Understand and deliver the obligations within the franchise agreement
• Communicates succession planning with franchisees across the district to support growth and timely new unit openings.
• Travel approximately 50%.

Franchise Ops Coach

Business Analyst

• Deliver clear, actionable insights that inform operational decision-making
• Collaborate with AGN leadership, translating business questions into structured analysis
• Identify performance drivers and deliver recommendations that influence the business
• Partner with stakeholders across departments to understand objectives and define analytical needs
• Document business logic, assumptions, KPIs, and requirements
• Clearly communicate & deliver analysis to audiences with varying levels of technical knowledge
• Build and maintain Excel-based analytical files for decision-making

Junior Business Analyst

Learning and Development

• Program facilitation virtually and in person (some travel required)
• Content creation assistance for future development programs
• Ensure content adheres to industry leading adult learning principles, fostering active participation, critical thinking, and behavior change
• Deliver leading-edge development programs with an engaging and holistic approach that brings out the leader in every person; emphasize self-awareness, exposure to real-world problems, and connections to people
• Assist in designing and developing learning programs and content in various formats and channels (online courses, live online learning, instructor-led sessions, webinars, and social learning, etc.)
• Track program participants' attendance, participation, and engagement throughout the duration of the program
• Partner with field leaders to determine program graduation eligibility, post-graduation development plans, and plans for those not eligible to graduate
• Provide exceptional customer service and ensure we create exceptional value for all our stakeholders: our team, program participants, field leaders, and Take 5 department leaders
• Assist in working with a range of stakeholders to identify opportunities, understand learner needs, and ensure the delivery of relevant and impactful content
• Assist in gathering input, feedback, and insights for actionable program improvement and expansion
• Assist in completing and communicating cross-functionally regarding the evaluation framework used to assess effectiveness and impact of learning initiatives on participant awareness, knowledge, attitudes, and behaviors
• Oversee data collection, analysis, and reporting to measure program nominees eligibility requirements, program outcomes and achievements

Leadership Development Specialist

Business Development Rep

• Proactively engage high-level decision makers, including CEOs, Presidents, Chief Claims Officers, SVP of Claims, and other claims executives
• Conduct high volume outbound prospecting through cold calls, email outreach, LinkedIn networking, and industry networking
• Develop and execute disciplined new business development strategy focused on pipeline and conversion
• Sell our software platform and integrated service model to new customers
• Secure introductory meetings, present the Driven Claims platform and value proposition, and advance the prospects through the sales cycle
• Navigate complex, multi-stakeholder organizations through the sales cycle
• Lead contract discussions in partnership with VP, Sales and drive to execution
• Maintain accurate pipeline activity and forecasting in CRM

Business Development Executive

Chief Operating Officer

• Plan, direct, coordinate, and oversee operations activities in the organization
• Ensure development and implementation of efficient operations and cost-effective systems
• Lead a team of high-performing professionals to be efficient, productive, and effective
• Review and approve cost-control reports, cost estimates, and staffing requirements for projects
• Oversee operations and partner with HR, Finance and other supporting functions
• Manage capital investments and expenses aggressively to achieve growth and profitability
• Establish, communicate, and implement operations-related policies and standards
• Collaborate with other divisions and departments to carry out the organization's goals
• Build and maintain trusting relationships with key customers and stakeholders
• Help with execution of the long-term strategic plan

SVP, COO

Data Engineer

• designing, building, and maintaining dimensional data models that support our analytics, AI, and business intelligence initiatives
• working closely with stakeholders to ensure data is accessible, reliable, and optimized for performance
• creating and maintaining logical, physical, and conceptual data models in Google Big Query using Dataform
• collaborating with stakeholders to understand business needs and deliver data products in support of those needs
• developing and managing data dictionaries, metadata, and data lineage
• refining and updating models for performance, scalability, and cost efficiencies
• ensuring data quality, integrity, and security across all data platforms