Driven Brands Inc.

Sales Operations Manager

• Act as an extension of the Sales team by preconsulting with prospective customers via phone, email, and other digital communication channels to clarify needs.
• Gather all applicable financial reports, sales management reports or estimates to begin preparing analysis for shop owner consultation.
• Begin sales presentations with consultants and initiate a warm handoff.
• Support sales gathering all relevant documents and information for seamless handoff to coaching staff.
• Build and maintain strong relationships with prospects through effective communication, follow-up, and customer service.

Sales Operations Specialist

Technician

• Install windshields and auto glass in our shop or from a mobile operation unit.
• Calibrate vehicle electronics such as ADAS systems, Lane Departure Warning, Forward Collision Alert, etc.
• Repair chips and other glass damage.
• Interact with customers to ensure customer satisfaction with a job well done.
• Process payments from mobile customers.
• Maintain a professional appearance and positive attitude.
• Provide World Class customer service to our valued customers and vendors.

Senior Auto Glass Installation Technician

Technical Trainer

• Provide hands-on technical training in person at branches in Quebec, the Maritimes, Eastern Ontario, and other regions as required.
• Support new store openings (NSO) as well as existing locations to ensure readiness and operational excellence.
• Work directly with technicians to improve:
• Installation techniques.
• Execution of ADAS calibrations.
• Repair quality and efficiency.
• Collaborate closely with the other National Technical Trainer to ensure alignment of training priorities and their execution.

National Technical Trainer

Operations

• Partner with franchise owners to analyze performance and identify opportunities to improve sales and profitability
• Translate reports, KPIs, and dashboards into simple, actionable insights
• Lead performance conversations and help operators prioritize the right actions to drive results
• Identify trends, gaps, and best practices across the network
• Support and enhance reporting where needed, focusing on clarity and usability over complexity
• Collaborate with internal teams (Operations, Finance, Analytics) to align on key initiatives and performance drivers

Operations Coach, Franchise Performance

Data Analyst

• Support enterprise reporting, data analysis, and system integration initiatives across finance and operational platforms
• Design, develop, and maintain reports and data pipelines using SQL, Oracle ERP, and ServiceNow systems
• Design, build, and maintain custom reports, KPIs, and dashboards to support daily operations and strategic goals
• Partner with department leaders to define key metrics, gather reporting requirements, and present findings
• Collect raw data from various enterprise systems, ensuring accuracy, consistency, and completeness
• Audit data regularly, identify data quality issues, and support data cleansing and standardization initiatives
• Reduce manual reporting efforts through automation and document data dictionaries, reporting procedures, and SOPs
• Collaborate with corporate finance and IT teams to provide ad hoc support on complex subjects and analytic projects

Data and Reporting Analyst

• Install windshields and auto glass in our shop or from a mobile operation unit
• Calibrate vehicle electronics such as ADAS systems, Lane Departure Warning, Forward Collision Alert, etc.
• Repair chips and other glass damage
• Interact with customers to ensure customer satisfaction with a job well done
• Process payments from mobile customers
• Maintain a professional appearance and positive attitude
• Provide World Class customer service to our valued customers and vendors

Auto Glass Installation Technician

Manager

• Oversee and manage the operations of multiple locations within a designated district
• Ensure that all locations meet and exceed customer service expectations, operational goals, and revenue targets
• Implement and enforce standard operating procedures to maintain consistency in service quality and operational efficiency
• Conduct regular audits of location operations to ensure compliance with company standards, policies, and procedures
• Develop and implement marketing strategies to increase customer traffic and revenue growth
• Provide leadership and mentorship to location managers and staff
• Monitor and analyze financial performance metrics to identify areas for improvement and develop plans to increase profitability
• Ensure that all locations adhere to local, state, and federal regulations governing the industry

District Manager – DFW Mid Cities

Instructor

• Deliver ATI curriculum to independent mechanical and general repair shop owners and their teams across live, virtual, and on-demand formats.
• Translate business concepts — financials, sales, leadership, succession, and operations — into practical, shop-floor applications for a mechanical/general repair audience.
• Adapt delivery style and content to the format, audience, and experience level of each session.
• Serve as lead or anchor instructor for flagship courses and higher-stakes sessions as assigned.
• Partner closely with curriculum and instructional design staff to keep mechanical-relevant content accurate, current, and credible.
• Identify content gaps and emerging mechanical-industry topics.
• Dedicate regular time to researching developments in the mechanical/general repair industry.
• Actively monitor industry publications and peer research to maintain current, credible subject-matter expertise.
• Mentor and onboard newer or less experienced instructors.

Senior Instructor – Mechanical

• Lead and develop Operations Managers to deliver KPI excellence, drive franchisee engagement, and ensure consistent execution of brand standards across the network
• Drive franchisee adoption of operational best practices that improve customer experience and increase unit-level sales and profitability
• Build scalable operating rhythms and processes across franchise locations to improve sales growth, customer service, strategic account performance, and key KPIs
• Establish strong feedback loops by seeking input and providing timely coaching to franchisees, field leaders, peers, direct reports, and business partners

VP, Operations

Facilitator

• Plan, prepare, and lead all assigned peer group meetings: two annual 2-day in-person sessions per group and monthly 1–2 hour virtual sessions.
• Design each meeting agenda with intention — introducing new topics, concepts, resources, or industry developments.
• Manage group dynamics in real time — surface quiet voices, redirect dominant ones, hold productive silence, and convert tension into learning.
• Maintain structured touchpoints with each member between meetings, including check-ins on prior commitments.
• Lead new member onboarding and establish group norms, confidentiality expectations, and a group operating agreement.
• Dedicate regular, structured time to researching developments in the mechanical/general repair industry.
• Take primary ownership of member retention within assigned groups.

Peer Group Facilitator, Mechanical

• Deliver ATI curriculum to independent mechanical and general repair shop owners and their teams across live, virtual, and on-demand formats.
• Translate business concepts — financials, sales, leadership, succession, and operations — into practical, shop-floor applications for a mechanical/general repair audience.
• Adapt delivery style and content to the format, audience, and experience level of each session, including advanced and owner-level cohorts.
• Serve as lead or anchor instructor for flagship courses, multi-day events, and higher-stakes sessions as assigned.
• Partner closely with curriculum and instructional design staff to keep mechanical-relevant content accurate, current, and credible.
• Provide subject-matter review and feedback on new or revised mechanical curriculum prior to broader rollout.
• Identify content gaps and emerging mechanical-industry topics, and recommend new course or session development.
• Dedicate regular, structured time to researching developments in the mechanical/general repair industry, including evolving technologies (EV service, ADAS, diagnostics, telematics), labor market shifts, parts supply dynamics, and changing shop economics.
• Actively monitor industry publications, trade associations, OEM technical resources, and peer research to maintain current, credible subject-matter expertise across ATI's mechanical curriculum.
• Review existing course materials on a defined cycle to assess continued relevance, accuracy, and alignment with the realities participants are facing in their shops today — recommending updates, retirements, or new content as warranted.
• Mentor and onboard newer or less experienced instructors, including classroom observation and constructive feedback.

Executive

• Carry an individual coaching portfolio of CEO and C-suite clients, maintaining scheduled one-on-one engagements at a cadence appropriate to each client's needs and ATI's program standards.
• Build deeply trusted advisor relationships grounded in candor, accountability, and genuine investment in each client's growth.
• Guide clients through goal-setting, priority alignment, and business performance review using ATI's coaching frameworks as a foundation — adapting approach to the individual rather than applying a fixed formula.
• Support clients through high-stakes decisions, organizational challenges, leadership development, and personal inflection points.
• Facilitate regular in-person meetings of CEO and owner-level peer groups, maintaining an environment of trust, candor, and productive challenge.
• Prepare for each session with intention — bringing relevant industry content, timely business topics, and thought-provoking questions that prompt member engagement, while transitioning quickly to member-led discussion.
• Leverage ATI's position as an industry SME to introduce emerging trends, benchmarks, and best practices into group dialogue; draw in internal or external subject matter experts when appropriate.
• Actively seek expertise from outside the automotive industry — including thought leaders and practitioners in business growth, leadership development, organizational strategy, and executive performance — to bring fresh perspective and broader context into peer group sessions.
• Manage group dynamics with skill — drawing out quieter members, redirecting unproductive conversations, and ensuring every participant receives value.
• Monitor individual member engagement and flag retention risks; partner with ATI leadership on member outreach and re-engagement strategies.
• Contribute to the development of facilitation resources, session frameworks, and content that strengthens ATI's peer group program overall.
• Facilitate annual strategic planning meetings for Platinum alumni clients — a distinct, high-stakes engagement that moves beyond peer exchange to structured organizational planning at the executive level. Ensure continuity between the coaching relationship and the planning engagement.

Executive Coach, Peer Group Leader – Multi-Shop Owners

Coach

• Provide an analysis of the existing practices of a member’s automotive shop and make recommendations for improvements based on ATI’s best practices and techniques.
• Provide coaching, consultation, and mentoring to our members in order for them to achieve the business goals and dreams.
• Guide members through the building blocks that turn their automotive shop into a profitable and efficient business via our 48­month re­engineering program and alumni programs.
• Listen, including active listening, to the needs of the shop owners to help them turn their shop into a profitable and efficient business.
• Communicate for understanding what members wish to improve or correct about their business via phone, zoom and email.
• Review financial statements, evaluate competitors and analyze business practices.
• Coach will develop a new business model or prepare recommendations and present them to the client.
• Display a professional but assertive and results-oriented approach with strong mentoring skills and a passion for helping shop owners to become successful business owners.
• To Consult, Train, Mentor and Coach a client to help them achieve their business goals and dreams.
• To successfully guide the client through the building blocks that create the foundation of a profitable business.
• To meet or exceed all ATI goals; Return on Investment for the client CSI Scores, maintain customer’s satisfaction in the program Report Cards/Road Map to monitor and measure performance and progress.
• Ensure class attendance by the client and staff.
• Monitor status of where member is in the program at all times and determine how we can best align the member’s needs with their wants.

Sales Operations Specialist

Senior Auto Glass Installation Technician

National Technical Trainer

Operations Coach, Franchise Performance

Operations Coach, Franchise Performance

Data and Reporting Analyst

Auto Glass Installation Technician

District Manager – DFW Mid Cities

Senior Instructor – Mechanical

VP, Operations

Peer Group Facilitator, Mechanical

Senior Instructor – Mechanical

Executive Coach, Peer Group Leader – Multi-Shop Owners

Performance Coach, Mechanical

Senior Auto Glass Installation Technician