Accounts Payable Specialist
Remofirst
Inside Sales Representative, Instrumentation Products
SunSource
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide outstanding service to customers and support to the outside sales staff.
- Answer telephone calls and respond to customer correspondence regarding technical questions on products or systems.
- Engage in technical discussions to obtain applicable information to identify correct product needed and advise customers on substitutions or modifications.
- Select and specify products based on customer application and design prerequisites.
- Confer and correspond with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer to Applications Specialist/Manager.
- Supply detailed product quotations by computing price, discount and shipping charges within company guidelines.
- Inform customers of pricing, back orders, delivery, delayed shipments and provide tracking information.
- Obtain purchase order numbers and/or credit card information from customers.
- Confer with Accounting to research and resolve invoicing or credit discrepancies.
- Attend sales meetings or educational activities to stay up-to-date on product technical developments.
- Work full-time in-office at Matthews, NC headquarters (Mon–Fri 8:00 a.m. to 5:00 p.m.; occasional evenings/weekends may be required).
Requirements
- Associate’s Degree (Bachelor’s preferred) from a Business or Engineering program; other majors considered.
- Or Three plus years experience working in an Inside Sales relatable position within the Industrial Fluid Process industry.
- Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and/or a very strong mechanical aptitude.
- Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures; write reports and general business correspondence.
- Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and convert standard measurement to metric.
- Working knowledge of Microsoft Office Products (Outlook, Word, Excel, etc.) and Prophet 21.
- Ability to provide technical customer service, engage in technical discussions, and support outside sales staff.
- Must be available for Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional evening and weekend work as required.
