Account Executive

• Provide outstanding service to customers and support to the outside sales staff.
• Answer telephone calls and respond to customer correspondence regarding technical questions on products or systems.
• Engage in technical discussions to obtain applicable information to identify correct product needed and advise customers on substitutions or modifications.
• Select and specify products based on customer application and design prerequisites.
• Confer and correspond with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer to Applications Specialist/Manager.
• Supply detailed product quotations by computing price, discount and shipping charges within company guidelines.
• Inform customers of pricing, back orders, delivery, delayed shipments and provide tracking information.
• Obtain purchase order numbers and/or credit card information from customers.
• Confer with Accounting to research and resolve invoicing or credit discrepancies.
• Attend sales meetings or educational activities to stay up-to-date on product technical developments.
• Work full-time in-office at Matthews, NC headquarters (Mon–Fri 8:00 a.m. to 5:00 p.m.; occasional evenings/weekends may be required).

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