Outsource Recruiter

Executive Assistant

• Provide administrative and operational support to founders to ensure smooth business operations.
• Manage founders' calendars, schedule meetings, and coordinate travel arrangements.
• Review telecom and technology invoices to identify potential cost savings, service inefficiencies, and contract optimization opportunities.
• Enter and maintain data in Zoho CRM, ensuring accurate reporting of sales activity, quote status, and client interactions.
• Track invites, RSVPs, and follow-ups for marketing events, including post-event outreach and CRM updates.
• Monitor open quote requests from vendor partners, ensure timely responses, and update CRM records.
• Draft and schedule posts for company and leadership LinkedIn accounts to support brand and marketing campaigns.
• Help manage leadership inboxes, flagging urgent items, routing requests, and following up where needed.
• Support client-facing and internal tasks to free up founders' time and enable focus on sales and business growth.
• Work flexibly in a fast-paced, dynamic environment and collaborate as a key partner in the organization.

Virtual Assistant

Project Manager

• Serve as the central point of contact for all client communications while managing projects, tasks, and deliverables
• Support lead generation activities such as cold emails, LinkedIn outreach, and proposal writing
• Communicate daily with clients to provide updates, address questions, and gather feedback or assets
• Plan project scope, define deliverables, and create timelines that align with business and client needs
• Manage tasks, resources, and deadlines using tools such as Monday.com, Slack, JIRA, and Google Workspace
• Monitor project progress, prepare reports, and ensure on-time, high-quality delivery
• Serve as the “face” of the company, representing the organization professionally and empathetically
• Assist in writing, reviewing, and managing client proposals
• Ensure processes and workflows are well-documented, efficient, and continuously improved

Social Media Manager

• Take ownership of social media activity from strategy to execution including scheduling, posting, engagement, and performance reporting.
• Maintain a strong and engaging presence on Instagram, Facebook, and TikTok.
• Maintain and execute a social media deployment calendar aligned with the marketing and content strategy.
• Post content consistently across Instagram, Facebook, and TikTok, ensuring timeliness and brand alignment.
• Repurpose user-generated content and internal assets, with occasional creation of unique content for promotions or special campaigns.
• Suggest hooks, trends, and engagement tactics to build reach, boost engagement, and support lead/customer acquisition.
• Manage the ambassador program through LoudCrowd, reviewing and curating UGC, engaging with contributors, and aligning gifting with content needs.
• Analyze performance metrics via native tools and third-party platforms, preparing monthly reports with actionable insights.
• Collaborate closely with the content and design team to ensure alignment with brand identity and overall marketing goals.
• Engage with the online community by responding to comments and direct messages.
• Edit existing visual assets for social media use, ensuring consistency in brand aesthetics.

Social Media Specialist

• Oversee and execute a variety of creative projects from concept through delivery.
• Produce creative materials including logos, marketing collateral, and promotional designs.
• Edit and design PowerPoint presentations for client and internal use.
• Support web design projects to ensure a polished, user-friendly online presence.
• Edit and produce videos for marketing, promotional, and brand storytelling purposes.
• Manage creative workflows to ensure timely and high-quality deliverables across multiple brands.
• Collaborate across teams to align creative output with business goals and deadlines.

Creative Project Manager

• Support day-to-day logistics, warehousing, and customer service operations
• Provide direct administrative and organizational support to the President
• Monitor and manage multiple email inboxes, drafting and responding to communications
• Enter data accurately into cloud-based systems
• Organize and streamline daily tasks across warehousing, logistics, and customer service operations
• Follow up with teams (~10 team members) to identify support needs and ensure task completion
• Provide daily reports to leadership summarizing progress, pending tasks, and key priorities
• Coordinate scheduling and ensure timely customer responses
• Assist with customer inquiries when necessary, providing professional and timely support

Logistics/Warehousing Operations, CSR, Executive Assistant

Graphics Designer

• Support marketing initiatives by creating visually compelling designs for T-shirts, menus, flyers, and website graphics that align with brand standards and campaign objectives.
• Regularly update and optimize website content, including implementing menu changes and adding promotional banners to ensure accurate, up-to-date information.
• Collaborate with the marketing team to plan and execute promotional activities, ensuring all materials and assets are delivered on time.
• Assist with social media account clean-up, visual updates, and occasional posting to maintain a cohesive and professional brand presence online.
• Uphold and apply brand guidelines across all marketing channels, ensuring consistency in tone, style, and visual identity.
• Coordinate promotional activities and support operational needs for a multi-unit restaurant business.

Marketing Assistant / Graphic Designer

• Provide seamless executive support to founders to maximize efficiency and productivity.
• Manage inbox and calendars: triage emails, prioritize, draft responses, and schedule meetings.
• Coordinate travel: book flights, hotels, conferences, and prepare visa documentation.
• Handle event coordination: research and reserve venues for business events or dinners.
• Prepare for meetings: create agendas, conduct background research, draft follow-ups, and take notes.
• Track expenses and reimbursements: collect receipts, reconcile credit card statements, and coordinate payments.
• Manage documents: organize contracts, investor materials, and files in Google Drive/Notion.
• Support recruiting: post job descriptions, screen resumes, schedule interviews, and manage candidate communication.
• Assist with board and investor preparation: collect key metrics and format reports.
• Manage networking follow-ups: introductions, LinkedIn notes, and thank-you emails.
• Support lead generation: scrape target contacts, verify emails, and organize prospect lists.
• Coordinate publishing of content on LinkedIn, Twitter/X, or newsletters and monitor engagement.
• Create SOPs to document recurring workflows for consistency and scalability.
• Provide personal support: bill pay, reservations, gift research, and office supply ordering.

Appointment Setter

• Ensure a consistent flow of scheduled appointments for the sales and client-facing teams.
• Act as the first point of contact with prospects and clients, setting a professional and positive tone.
• Maximize team productivity by keeping calendars accurate and optimized.
• Contact leads and prospects via phone, email, or messaging platforms to schedule appointments.
• Confirm and follow up on scheduled appointments to reduce no-shows.
• Maintain and update the appointment calendar for sales representatives or service providers.
• Coordinate with internal team members to ensure availability and proper time allocation.
• Record and track client interactions in the CRM system or scheduling tool.
• Assist in qualifying leads by gathering basic information before scheduling.
• Provide reminders and confirmations to clients regarding their upcoming appointments.
• Escalate urgent scheduling issues or conflicts to the appropriate team member.

Community Manager

• Deliver excellent customer service to all clients and visitors
• Manage and maintain scheduling processes to ensure smooth studio operations
• Support front desk activities with accuracy, organization, and attention to detail
• Enhance the client experience by upselling services and promoting rebookings
• Manage the studio's class and appointment schedule, including mining the schedule to identify open slots and proactively reach out to clients to fill them
• Handle client checkout and placement for the next day's classes and appointments
• Coordinate instructors' requested time off and find coverage
• Maintain clear and timely communication with clients via email, text, and phone
• Provide excellent customer service to both clients and instructors
• Respond to client emails and inquiries promptly and professionally
• Maintain a high level of organization and ensure all client-facing processes run smoothly
• Assist with other ad-hoc administrative tasks as needed

Community Manager, Scheduler

Marketing

• Create CADs and die lines for product designs.
• Edit and source images from stock platforms (e.g., Shutterstock).
• Organize and manage design files efficiently.
• Generate new design concepts to support product development.
• Create marketing assets for social media, email, and product listings.
• Develop engaging short-form video content for product launches and campaigns.
• Conduct basic market and competitor research to guide design and marketing strategies.
• Collaborate and communicate clearly while meeting deadlines in a fast-paced environment.

Marketing and Design Specialist

• Keep WordPress and Shopify websites updated, accurate, and engaging.
• Develop and manage customer communications (B2B and B2C) using Canva, Method CRM, and email campaigns.
• Support brand visibility and customer engagement by managing Instagram, Facebook, TikTok, and other digital platforms.
• Update and maintain content on WordPress and Shopify websites.
• Design graphics and marketing materials in Canva for business and customer communications.
• Manage social media accounts (posting, engagement, content coordination).
• Develop and manage email marketing campaigns to increase customer engagement and sales.
• Utilize Method CRM to create and send customer communications.
• Assist with managing POS integrations (Toast POS) where needed.
• Explore and suggest how AI tools can improve efficiency and creativity in marketing and communication tasks.

Marketing Assistant

Administrative Assistant

• Answer incoming phone calls, emails, and text messages; respond promptly and professionally.
• Schedule service appointments, coordinate technician routing, and track service calls.
• Send text reminders and follow-ups to customers regarding appointments.
• Process and track parts orders and deliveries, maintaining accurate records in company systems.
• Assist in routing technicians to appropriate locations based on priorities.
• Maintain organized administrative records and documentation.
• Provide friendly, professional customer service and assist with other ad-hoc administrative tasks as needed.

Manager

• Manage and optimize the flow of incoming leads from various sources (e.g., partnerships, digital advertising).
• Conduct regular audits of the lead database to identify missed opportunities and re-engagement prospects.
• Maintain a clean, organized database to ensure accuracy and high engagement rates.
• Develop and execute strategies to maintain high database engagement and maximize conversion opportunities.
• Collaborate with the sales team to ensure timely and effective follow-up on all leads.
• Implement accountability measures for sales agents who do not meet lead management standards.
• Provide training and support to the sales team to improve their lead conversion skills and database engagement strategies.
• Generate detailed reports and dashboards to track key metrics such as lead response times, conversion rates, revenue impact, and database activity.
• Analyze data trends to identify areas for process improvement, revenue growth, and increased investment.
• Lead and manage projects aimed at improving lead conversion processes and increasing revenue.
• Work closely with leadership to make data-driven recommendations on lead source profitability and marketing spend allocation.

Database Conversion Manager

Inside Sales

• Prospect and follow up with warm and cold leads via phone, text, and email using scripts and proven systems.
• Manage and nurture leads in Follow Up Boss CRM to maintain organized and timely communication.
• Maintain structured follow-up sequences, touchpoint schedules, and detailed lead progression tracking.
• Set and confirm qualified buyer and seller appointments for licensed agents.
• Excel at text-based communication with casual yet professional messaging tailored to the client demographic.
• Track and report conversion metrics and performance data.
• Use tools such as CallAction or similar dialer/engagement systems to increase efficiency and conversions.
• Collaborate with the sales team to improve conversion strategies.
• Consistently meet or exceed daily/weekly outreach and appointment-setting goals.

Inside Sales Agent

Digital Marketing

• Design and implement comprehensive marketing strategies to drive business growth and customer success
• Optimize campaigns through data analysis to maximize ROI across multiple digital channels
• Serve as a strategic partner in marketing initiatives, ensuring alignment with business goals and innovation in approach
• Plan, create, and manage paid advertising campaigns on Google, social media, and other platforms to drive lead generation and conversions
• Develop and optimize sales funnels to ensure a seamless customer journey and improved conversion rates
• Leverage Go High Level and other digital marketing tools to manage campaigns, track performance, and implement automation for lead nurturing
• Generate creative marketing ideas and ensure alignment with brand strategy and customer objectives
• Continuously monitor campaign performance, analyze key metrics, and adjust strategies for optimal results
• Collaborate with leadership to align marketing efforts with company goals and client success objectives
• Stay ahead of digital marketing trends, particularly in AI-driven marketing tools and strategies
• Prepare regular reports on campaign performance and recommend data-backed improvements

Digital Marketing Specialist

Recruitment

• Lead and manage the full recruitment lifecycle for technical, leadership, executive, and niche roles.
• Collaborate with the team and hiring managers to understand job requirements and craft effective hiring strategies.
• Source and engage top talent through multiple channels, including job boards, networking, and direct outreach.
• Screen and assess candidates to ensure strong alignment with role requirements and company culture.
• Schedule and coordinate interviews using tools like TidyCal to ensure a seamless candidate experience.
• Maintain and update candidate pipelines within Manatal CRM.
• Track recruitment activities and report progress using Asana for workflow management.
• Build and maintain a strong employer brand by creating a positive candidate experience.
• Stay updated with industry trends, salary benchmarks, and innovative sourcing techniques.
• Optimize hiring processes by leveraging recruitment tools and best practices.

Senior Recruiter

Bookkeeper

• Ensure accurate and timely bookkeeping, reconciliations, and payroll processing
• Maintain compliance with Canadian tax regulations, including GST/HST filings
• Post receipts from AutoEntry into QuickBooks Online
• Complete monthly bank and credit card reconciliations
• Perform general ledger reconciliations and month-end close processes
• Prepare and reconcile quarterly GST/HST returns
• Manage payroll and related filings
• Maintain strong communication and correspondence with clients

Senior Bookkeeper

• Provide administrative and project management support to the legal team
• Compile and organize case files, briefs, and other legal documentation using Acrobat Pro
• Combine, format, and prepare PDF documents
• Leverage Excel, including formulas and macros, to automate repetitive data entry and reporting tasks
• Use e-discovery platforms like iPro Eclipse to manage and analyze case evidence
• Prioritize and complete a variety of tasks and projects with high attention to detail
• Communicate proactively with the legal team to understand priorities and provide status updates
• Maintain a positive, patient, and collaborative attitude as part of a close-knit team

Project Coordinator, Legal and Construction Support

• Own the end-to-end design and updates of B2B catalogs and packaging
• Design, update, and maintain seasonal product catalogs and individual line sheets
• Refresh and maintain packaging designs to align with updated branding
• Support digital design needs including ads, emails, and Amazon A+ content
• Support digital design projects (e.g., emails, Amazon A+ content, online advertisements)
• Ensure cohesive branding and deliver high-quality assets on time
• Collaborate closely with the marketing and web design teams to ensure consistent brand messaging
• Maintain clear version control and organized design files
• Present ideas and design directions with clarity and confidence
• Report directly to the COO and follow a structured design workflow

Graphic Designer

Operations

• Serve as the integrator for the business, leading a remote team of VAs and aligning them with company goals through structure, accountability, and process improvement
• Reduce operational dependency on the business owner and enable the company to scale efficiently using EOS principles
• Facilitate and lead weekly team meetings, including EOS L10s
• Ensure clear follow-through on team commitments and project deadlines
• Build, document, and optimize internal systems and SOPs
• Hold team members accountable to performance goals, KPIs, and deliverables
• Coach and develop team members to maximize their productivity and engagement
• Monitor operational and financial performance, and support strategic decisions using P&L data
• Oversee the execution of 90-day plans, special projects, and key business initiatives
• Collaborate closely with the business owner to track priorities and maintain team alignment

Operations Director

Ecommerce

• Oversee day-to-day e-commerce operations on Shopify, ensuring smooth functionality and updates
• Manage outsourced staff, ensuring task quality, deadlines, and ROI across digital campaigns
• Review and maintain product listings, images, and pricing to avoid errors or policy violations
• Coordinate and monitor email and SMS campaigns, ensuring effectiveness and alignment with promotions
• Track website performance, troubleshoot issues, and coordinate with developers for fixes and design improvements
• Monitor Google Ads performance and collaborate with external specialists to ensure ROI
• Identify and implement strategies to boost customer acquisition, conversion rates, and retention
• Regularly report progress, challenges, and performance metrics to the business owner
• Lead weekly meetings to set goals, track project progress, and align the team

E-commerce Manager

• Assist in managing and supporting third-party accounts (Amazon Seller/Vendor, Walmart, Home Depot, Lowes, Wayfair, Overstock, eBay);Ensure smooth operations and strong vendor relationships;Optimize ads and conduct market/competitor research;Maintain high-quality product listings, including descriptions, titles, bullet points, meta tags, and images;Create product images to accurately illustrate listing descriptions;Enhance customer experience, reduce returns, and drive conversions;Track and analyze product performance metrics (ASIN data, rankings, ratings, reviews, returns);Run monthly and ad-hoc reports;Manage all social media channels for the companys two brands;Support the creation, scheduling, and publishing of content across all company social media platforms;Engage with audiences by responding to comments, messages, and interactions;Develop and implement strategies to grow followers, engagement, and conversions;Ensure brand voice, values, and messaging are consistent across all social media activity;Monitor social media trends, competitor activity, and customer feedback;Track performance metrics, prepare reports, and provide insights to improve future campaigns;Collaborate with internal teams (Commercial, Retail, and E-commerce) to align social media efforts with overall business goals;Maintain daily inventory updates across all channels;Submit inventory reports daily;Support vendor communication to ensure accurate stock levels and timely fulfillment.