Billing Support Specialist
Anders Group, LLC
Administrative Assistant
Outsource Recruiter
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteSalary
💰 $4 - $6 per hour
Job Level
Mid-LevelSenior
About the role
- Answer incoming phone calls, emails, and text messages; respond promptly and professionally.
- Schedule service appointments, coordinate technician routing, and track service calls.
- Send text reminders and follow-ups to customers regarding appointments.
- Process and track parts orders and deliveries, maintaining accurate records in company systems.
- Assist in routing technicians to appropriate locations based on priorities.
- Maintain organized administrative records and documentation.
- Provide friendly, professional customer service and assist with other ad-hoc administrative tasks as needed.
Requirements
- Strong computer and software skills (e.g., Microsoft Office, scheduling/CRM tools)
- Excellent verbal and written communication skills for customer interactions
- Experience in coordinating schedules and dispatching service technicians
- Strong organizational skills with attention to detail
- Ability to multitask, prioritize, and work independently
- Customer service mindset with problem-solving skills
- Comfortable using email, text, and digital tools for communication and documentation
- Preferred: Experience in a customer-facing and administrative role
- Preferred: Familiarity with field service management platforms (e.g., Workiz, and ServiceBench)
- Preferred: Knowledge of the appliance repair industry or similar field
