Project Manager
Gabtech Global, LLC
Node.jsPHP
Community Manager, Scheduler
Outsource Recruiter
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $4 - $6 per hour
Job Level
Mid-LevelSenior
About the role
- Deliver excellent customer service to all clients and visitors
- Manage and maintain scheduling processes to ensure smooth studio operations
- Support front desk activities with accuracy, organization, and attention to detail
- Enhance the client experience by upselling services and promoting rebookings
- Manage the studio's class and appointment schedule, including mining the schedule to identify open slots and proactively reach out to clients to fill them
- Handle client checkout and placement for the next day's classes and appointments
- Coordinate instructors' requested time off and find coverage
- Maintain clear and timely communication with clients via email, text, and phone
- Provide excellent customer service to both clients and instructors
- Respond to client emails and inquiries promptly and professionally
- Maintain a high level of organization and ensure all client-facing processes run smoothly
- Assist with other ad-hoc administrative tasks as needed
Requirements
- Proven experience in an administrative or operational support role, primarily focusing on schedule management
- Strong customer service skills with a client-focused attitude
- Exceptional organizational and time management skills
- Strong attention to detail and ability to follow detailed processes
- Excellent written and verbal communication skills
- Has a positive attitude and the ability to remain calm under pressure
- Preferred: Experience working in the fitness/wellness industry
- Preferred: Familiarity with Grasshopper and Mindbody tools
- Preferred: Comfortable with repetitive tasks and able to see the positive impact they can have
