Customer Success Manager
TiPJAR®
Salary
💰 $65,000 - $72,000 per year
Job Level
Mid-LevelSenior
About the role
- The Account Manager will manage a portfolio of accounts in the Eastern Time Zone and play a vital role in Sawyers ability to help retain and develop these small businesses
- This is a client-facing role that requires empathy, resourcefulness, tech savvy, and a passion for supporting educators and small businesses in the children's activity industry
- Key responsibilities include account management, feature adoption, customer success & retention, identifying opportunities, client communications, reporting & analytics, collaboration with Onboarding/Support/Product, and technical knowledge to support client goals
- Salary and benefits described; remote/hybrid/office flexibility
- US-based with a distributed work environment
Requirements
- Prior experience in a childrens activity business (including afterschool programs, summer daycamps, or nonprofit that runs out-of-school-time programming)
- Experience using Sawyer software is a plus
- Prior experience in client engagement, account management, and/or customer support
- Experience scaling SMBs is a plus
- Excellent interpersonal, communication, and relationship-building skills
- Strong problem-solving instincts and comfort navigating ambiguity
- Strong critical thinking skills with a proven ability to learn new systems and troubleshoot technical issues
- Experience with business level reporting, analytics, and familiarity with Excel a huge plus
