DaySmart

Marketing

• Produce short-form video and motion content (15-60 seconds) including product highlights, animations, social ads and feature-launch videos.
• Create static assets for paid campaigns, landing pages, email nurtures and upsell programs.
• Work closely with our Product Design Lead to align on style, evolve our visual language, and understand what has historically resonated with customers.
• Translate product-driven insights into marketing assets that improve clarity, storytelling and conversion.
• Collaborate with Sales, Growth and Product Marketing teams to iterate on creatives based on performance data.
• Build and maintain a scalable design system for marketing assets including templates, motion presets and reusable components.
• Contribute to creative strategy and brainstorming for campaigns, launches and lifecycle initiatives.
• Stay current with design trends in SaaS, motion graphics, social video and performance marketing.

Marketing Designer – Motion/Animation

Customer Support

• Provide superior customer service to DaySmart customers via phone, chat, and email.
• Field trouble-shooting questions over the phone, chat, and email regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels.
• Field general use questions about our software and additional services.
• Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites.
• Participate in daily departmental meetings communicating recent customers issues and concerns.
• Communicate possible software bugs and customer-specific database issues to senior teammates and management.
• Special projects assigned as needed (For example: mobile app testing, beta version testing, customer follow-up in response to reviews, etc.)
• Ability to be on call on holidays and weekends.
• Must be available to work an 8-hour shift during 8am CST to 6pm CST.

Associate Customer Support Rep, Vet

Account Manager

• The Account Manager will manage a portfolio of accounts in the Eastern Time Zone and play a vital role in Sawyers ability to help retain and develop these small businesses
• This is a client-facing role that requires empathy, resourcefulness, tech savvy, and a passion for supporting educators and small businesses in the children's activity industry
• Key responsibilities include account management, feature adoption, customer success & retention, identifying opportunities, client communications, reporting & analytics, collaboration with Onboarding/Support/Product, and technical knowledge to support client goals
• Salary and benefits described; remote/hybrid/office flexibility
• US-based with a distributed work environment