DaySmart

CX Education Manager

DaySmart

full-time

Posted on:

Location Type: Remote

Location: Missouri • Pennsylvania • United States

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Salary

💰 $90,000 - $110,000 per year

About the role

  • Lead and develop a team of instructional designers (and roles supporting AI review initiatives and other instructional content), providing coaching, mentorship, and performance feedback.
  • Set clear goals, priorities, and success metrics for the instructional design function.
  • Collaborate with cross-functional partners (Product, Engineering, Support, etc.) to ensure learning materials align with product releases, customer needs, and organizational objectives.
  • Oversee the creation, curation, and continuous improvement of educational content across multiple platforms (E-learning, Help Center, Intercom, Confluence, etc.).
  • Champion instructional design and AI standards, methodologies, and processes that support scalable, effective, and engaging learning experiences.
  • Manage project timelines, workload distribution, and content backlog in alignment with business priorities.
  • Drive innovation in content delivery by leveraging new tools, technologies, and design approaches.
  • Represent the instructional design function in strategic meetings, ensuring visibility of team progress and impact.
  • Partner with leadership to forecast resource needs and support team career development.
  • Oversee quality assurance reviews and ensure that all content meets DaySmart's brand, accessibility, and educational standards.

Requirements

  • Proven leadership experience managing instructional design or content development teams.
  • Strong communication, collaboration, and stakeholder management skills.
  • Ability to develop strategic plans while maintaining attention to operational detail.
  • Expertise in instructional design principles, content management systems, and adult learning theory.
  • Experience managing multiple complex projects and aligning deliverables with cross-functional objectives.
  • Proficiency with project management, LMS, and content authoring tools.
  • Strong analytical and problem-solving skills with a focus on continuous improvement and team development.
Benefits
  • Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
  • 401k plan with company match on your contributions.
  • Open PTO and a generous paid holiday schedule.
  • Supportive work environment with the flexibility to work where/how you want in-office, remote, or hybrid.
  • Opportunities to ensure you are always learning and growing.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
instructional designcontent developmentadult learning theoryproject managementcontent management systemsanalytical skillsproblem-solving skillscontinuous improvementquality assuranceperformance feedback
Soft Skills
leadershipcommunicationcollaborationstakeholder managementstrategic planningattention to detailmentorshipinnovationcoachingworkload distribution