Horizon Software International, LLC

Bilingual Technical Customer Support Specialist, English and Spanish

Horizon Software International, LLC

full-time

Posted on:

Origin:  • 🇨🇦 Canada

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Salary

💰 CA$70,000 - CA$77,000 per year

Job Level

Mid-LevelSenior

About the role

  • Lead onboarding processes for new clients, including training on system features and functionality
  • Demonstrate effective use of the SaaS platform to optimize cash processing and transportation operations
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner
  • Provide proactive support to ensure ongoing customer satisfaction
  • Assist with testing and validation of new features or updates to the software
  • Collaborate with cross-functional teams (e.g., development, product) to improve the overall customer experience and provide feedback for continuous product improvement
  • Guide clients through setup, training, troubleshooting, and optimization of operations using the software

Requirements

  • Prior experience in the cash processing or cash-in-transit industries (strong asset)
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills - Fluency in both English and Spanish
  • Ability to work independently and effectively in a remote work environment
  • Tech-savvy and comfortable with SaaS platforms and client-facing technical interactions