IT Support

• Lead onboarding processes for new clients, including training on system features and functionality
• Demonstrate effective use of the SaaS platform to optimize cash processing and transportation operations
• Respond to customer inquiries and resolve technical issues in a timely and professional manner
• Provide proactive support to ensure ongoing customer satisfaction
• Assist with testing and validation of new features or updates to the software
• Collaborate with cross-functional teams (e.g., development, product) to improve the overall customer experience and provide feedback for continuous product improvement
• Guide clients through setup, training, troubleshooting, and optimization of operations using the software

Bilingual Technical Customer Support Specialist, English and Spanish

Help Desk Engineer

Credit Specialist

Senior IT Manager

Senior Enterprise Architect

Senior Manager, IT Infrastructure & Operations