monday.com

Customer Success Manager

• Lead a team of Mid-market High-Touch Customer Success Managers
• Set the vision, create processes and best practices for the MM HT CS team
• Grow and develop the team through coaching, training, and process improvement
• Drive day-to-day execution to exceed business retention and growth targets
• Create and identify strategies to proactively address risks and opportunities related to adoption, engagement, and retention
• Collaborate on account plans and reviews with Account Managers, Managing Directors, and Customer Success Managers to identify opportunities to increase customer value
• Participate in and lead weekly, monthly, and quarterly business reviews with cross-functional partners to highlight risks, opportunities, and progress on CS initiatives
• Own the retention forecast for Strategic customers and report risks and mitigation status weekly
• Collaborate with Customer Success leadership to build, execute, and refine the Customer Success roadmap
• Some travel included for customer visitation

Senior Customer Success Team Manager, Mid-Market

Public Relations

• Lead external communications efforts and manage the media relations team
• Drive media relations, crisis and reputation management, and executive messaging
• Work closely with the investor relations team on financial communications and earnings moments
• Build and scale a global media strategy across North America, EMEA, LATAM & APJ and support product, corporate, consumer, and enterprise news worldwide
• Manage, develop, and foster a diverse global communications team and culture of strategic excellence
• Partner with stakeholders across the company to develop comprehensive media relations strategies and secure high-profile placements
• Provide high-level analysis of media trends, campaign effectiveness, and ROI to senior management (weekly)
• Lead initiatives on the Comms and Marketing teams to leverage AI to scale efforts
• Provide counsel and develop timely reactive responses for brand awareness and crisis situations
• Collaborate with legal and IR teams and help manage external agency relations

Team Lead, Global Communications – Media Relations

Manager

• Manage high-complexity projects from initiation through delivery to closure
• Coordinate with cross-functional teams to complete unique projects according to scope
• Develop and maintain relationships with clients to understand & enable execution of their requirements
• Develop and manage project plans to deliver technical and consultative services to enterprise clients
• Manage customer expectations, project scope, and resources
• Coordinate technical and non-technical resources across internal and partner organizations
• Develop and communicate project status, risks and issues to stakeholders ranging from technical staff to executives
• Manage customer escalations, coordinating with customers and monday.com stakeholders
• Manage billing and admin aspects of projects including generating sales orders, providing monthly invoices, providing status updates on resource utilization, and monitoring accurate logging of time
• Be accountable for reliable and repeatable delivery processes, metrics and operational procedures
• Actively lead and/or participate in internal projects to improve Professional Services projects
• Develop a foundational knowledge of monday.com product & stay up to date with key releases

Project Delivery Manager

• Drive and own the renewal processes in collaboration from reach out and negotiation to confirmation
• Work closely with the Customer Success, Finance, and Sales teams to retain customer contracts, secure renewal and support the accounts’ growth
• Negotiate renewal terms to align with the customer and the company goals
• Maintain a rolling 90-day renewal forecast by segment and/or territory
• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)
• Enhance the renewals process playbook to maximize account and ARR retention
• Handle escalations relating to contract questions, negotiations, and requests
• Identify process gaps to improve efficiency
• Drive continuous improvement of playbooks and processes while collaborating with multiple teams in the organization

Renewal Manager

• Support Sales on-demand by quickly responding to risk and growth opportunities
• Build trust and leave a strong impression quickly, often within a few sessions
• Proactively identify customer signals and escalate to Sales
• Define and help customers achieve key business goals in short, high-impact engagements
• Engage 1:1 with targeted customers at key points in the customer journey to ensure adoption and growth
• Take part in and occasionally lead digital engagement initiatives such as CS Office Hours, webinars, or targeted campaigns
• Contribute to team enablement and knowledge by sharing best practices, success stories, and scalable approaches
• Represent the voice of the customer and influence the product development roadmap
• Collaborate closely with Sales to ensure a seamless customer journey, acting as a trusted advisor during key account touchpoints

Customer Success Manager, Tech

Account Executive

• Own full sales cycle from start to finish, quota-carrying Mid Market Account Executive.
• Hunt for new prospects and manage inbound/outbound lead management.
• Grow revenue within existing customers and build relationships with key stakeholders.
• Negotiate and close contracts, exceeding monthly and quarterly sales targets.
• Possess comprehensive understanding of monday.com solution and connect this knowledge to customer ROI.
• Act as a trusted advisor to prospects, providing expert guidance and insights throughout the sales process.
• Develop compelling presentations and proposals that clearly articulate the value of the platform.
• Develop strategies and coordinate cross-functional support to help customers maximize the value of the monday.com solution.

Mid-Market Account Executive

Data Analyst

• Lead end-to-end analytical projects, from business questions to data modeling, insights, and recommendations.
• Partner with stakeholders to define KPIs and build reliable, automated reporting systems.
• Perform deep-dive analyses to identify growth opportunities, improve operational efficiency, and influence product or business strategy.
• Build and maintain dashboards, ensuring stakeholders have accurate and actionable data.
• Work closely with data engineering to improve data infrastructure, pipelines, and data quality.
• Mentor junior analysts, foster best practices, and contribute to building scalable analytics frameworks.
• Proactively identify opportunities where data can have a strategic impact across the company.

Senior Data Analyst

• Own the full sales cycle, from relationship building to negotiation and contracting
• Possess comprehensive understanding of monday.com solution and tie to customer ROI
• Develop strategies and coordinate cross-functional support to maximize customer value
• Empower customers to connect goals and challenges with monday.com solution
• Act as escalation point-of-contact for relationship and commercial issues

Account Executive, SMB

Support Engineer

• Work closely with enterprise customers and software engineers to resolve the most complex issues.
• Build out systems and processes to manage tasks from report to completion.
• Perform in-depth troubleshooting and handle complex client inquiries via main support channels.
• Manage and solve assigned cases by providing the best support solution given the client needs.
• Investigate root causes by isolating problems, searching application logs, and utilizing developer tools (Chrome Dev Tools, monitoring systems, database commands).
• Reference technical documentation and contribute to internal knowledge base content.
• Collaborate with business and engineering teams to ensure transparent communication and efficient issue resolution.
• Develop regular reports to understand the health and quality of the platform.

Technical Support Engineer, Customer Experience

Account Manager

• Drive complex and strategic programs end-to-end from initiation to completion.
• Be accountable for the KPIs behind the programs & projects within the candidate’s portfolio.
• Analyze data and business metrics to drive insights and inform decision-making.
• Prioritize and manage tasks, initiatives, and projects with a focus on urgency and impact.
• Develop and maintain comprehensive monday boards to manage complex processes (which the candidate will establish).
• Communicate effectively with executive leadership and stakeholders, striving always for collaboration and servant leadership.
• Act as a liaison between different departments, ensuring seamless coordination.
• Raise risks, track milestones, and proactively report on the status of programs and tasks.

Senior Program and Operations Manager – Partnerships

Sales Development Rep

• Lead and mentor a team of SDRs, helping them develop their prospecting skills, enhance performance, and achieve team and individual targets.
• Coach SDRs on best practices for cold calls, emails, social selling, and outbound prospecting, ensuring they consistently build a robust pipeline.
• Collaborate with sales leadership to develop strategies that target key accounts, align with market trends, and drive pipeline generation.
• Own and refine the SDR playbook , implementing new strategies to improve outreach efficiency, increase lead quality, and drive higher conversion rates.
• Track performance through KPIs and regularly review individual and team metrics, identifying areas for improvement and creating actionable plans.
• Support team members in using the value framework and lead qualification methodologies, such as MEDDPICC, to ensure high-quality opportunities are handed over to sales.
• Develop team talent by conducting 1:1s, team training sessions, and feedback loops to help each SDR achieve their goals and continue their growth path.
• Collaborate closely with Marketing to ensure alignment on messaging, campaigns, and lead handoff, optimizing the effectiveness of inbound leads.

SDR Manager

Product Manager

• Build solutions that prepare monday.com for the AI era
• Drive work effectiveness and reduce operational costs
• Empower every function in the company to multiply their impact
• Leverage innovation and cutting-edge technologies to shape the future of work at scale
• Collaborate with data and cross-functional teams and report directly to the Data and AI infra product group lead
• Contribute to BigBrain's mission to provide best-in-class productivity tools, comprehensive reliable data, and actionable insights

Data Product Manager

• The Account Executive position is a quota-carrying position where you will own the full sales cycle from start to finish; hunting for new prospects, growing revenue within existing customers building relationships with key stakeholders, and contract negotiation. Possess a comprehensive understanding of monday.com ’s solution and connect this knowledge directly to customer ROI. Act as a trusted advisor to prospects, providing expert guidance and insights throughout the sales process. Build strong relationships with key decision makers and influencers within potential customers. Develop compelling presentations and proposals that clearly articulate the value of our platform. Negotiate and close deals, exceeding monthly and quarterly sales targets. Develop strategies and coordinate cross-functional support to help customers maximize the value of the monday.com solution Empower our customers to connect their goals and challenges with the solution on monday.com .

Marketing Operations

• Build and optimize marketing and sales funnels that drive measurable business impact.
• Design and run scalable processes supporting sales-led growth across regions.
• Partner with regional marketing, sales, analysts, and cross-functional stakeholders.
• Act as connector across teams—aligning operations, building shared processes, and driving success through goals and measurable outcomes.
• Lead ABM operations: build, manage, and optimize the ABM stack in close partnership with sales to deliver pipeline and revenue impact.
• Partner with sales leadership and regional marketing to design, implement, and optimize funnels that drive conversion and growth.
• Build shared processes and playbooks with sales and marketing to ensure efficiency and clarity across regions.
• Monitor funnel performance and deliver actionable insights to drive decisions and improvements.
• Manage cross-company projects with multiple stakeholders, creating clear plans, timelines, and deliverables.
• Drive improvements in lead management, attribution, and campaign operations for efficiency and impact.
• Support new initiatives by designing scalable processes that adapt to evolving business needs.

B2B Marketing Operations Manager

Procurement

• Manage end-to-end global strategic procurement processes in a tech environment
• Lead complex negotiations with local and international suppliers
• Source new vendors and manage relationships with existing vendors
• Assess business needs, develop sourcing strategies, and provide optimal procurement solutions
• Collaborate closely with internal stakeholders (Finance, Legal, Operations, HR) to drive business value
• Monitor supplier performance, ensure compliance with KPIs, and maintain high service and quality standards
• Ensure procurement activities keep the company within budget and operating profitably
• Build long-term partnerships with international suppliers and service providers
• Interface with multiple teams across monday.com to fulfill procurement needs

Procurement Specialist

Business Development Rep

• Build, nurture, and lead our North America SDR and BDR teams, capturing market opportunities across all segments
• Develop and implement a significant, sustainable growth plan for the teams over the next 3-5 years, in collaboration with regional leadership
• Achieve and exceed ARR and other set goals, aligned with OKRs and other priorities
• Build and develop a best-in-class first-line management team, driving performance and maintaining our culture as we scale
• Lead our expansion upmarket by implementing robust sales methodologies, territory and account planning, and associated training and development
• Hire market-leading talent whose values align with our company, ramp them up quickly to accelerate time to productivity
• Drive division-wide understanding and adoption of forecasting processes, achieving improved forecasting accuracy and advanced visibility
• Develop the team’s core skills with insightful feedback, tailored development plans, and a focus on continuous improvement
• Inspire a culture of teamwork, transparency, and accountability, leading from the front
• Take a proactive approach to performance management, with strong cadences, clear expectations, and transparent and timely feedback
• Be a strong partner to Sales and Marketing Leadership to optimize our top of funnel for both efficiency and effectiveness

Regional Director, Business Development

Recruitment

• Manage end-to-end (E2E) hiring processes.
• Plan, initiate, and execute the recruitment workflow.
• Conduct screening calls, in depth interviews via phone call, video call, and in-person.
• Partner with hiring managers to identify recruitment needs.
• Serve as a talent advisor to the business, reporting on market trends and candidate experience.
• Design job descriptions and interview questions that reflect each position's requirements.
• Source using diverse channels to attract the best talent.
• Build and maintain an active pool of candidates to meet future hiring targets
• Make our candidate experience a team-wide priority.
• Think outside the box and be creative to always find new channels and sources and optimize our processes.
• Think and act in a data driven approach to identify bottlenecks and constantly improve our recruitment processes.

Senior Talent Acquisition Partner, Go-to-Market

Director

• Develop and manage the enterprise product strategy and roadmap to meet customer needs in administration, data governance, and compliance, while understanding key buyer and user personas.
• Drive cross-functional alignment among product, engineering, sales, customer success, and support to influence company-wide planning and ensure scalable processes for account sponsorship, escalations, and risk mitigation.
• Hire, develop, and mentor a high-performing team of product leaders, fostering a culture of ownership, innovation, and impact.
• Lead with data and insight , incorporating customer feedback, competitive analysis, and usage patterns to drive decisions.

Enterprise Product Director

Engineering Manager

• Lead and inspire a team of engineers, defining vision, strategy, and culture
• Set and elevate engineering standards within the team and across the Enterprise group
• Collaborate closely with product and design to deliver robust services and exceptional user experiences
• Design advanced solutions and push platform boundaries
• Drive technical excellence while enabling rapid development and deployment in a microservices and microfrontends environment
• Tackle high-scale engineering challenges impacting growth and success of enterprise customers
• Mentor and grow engineering talent and foster ownership and collaboration

Engineering Manager, Full Stack

Financial Planning and Analysis

• Partner with CRO and his management team to support CRO tower, develop and implement business strategies, and provide financial input and analysis for new initiatives and market opportunities
• Lead and grow the team of regional business finance partners (supporting regional GMs)
• Create and manage budgets, forecasts, and financial models to support business planning and decision-making across regions and business segments
• Work closely with FP&A, C&B, legal, HR team, and others on planning, forecasting, and ongoing alignment around CRO business objectives and meeting Company\'s OKRs
• Track KPIs, analyze financial performance against targets, and report on trends and insights to CRO and finance management
• Provide financial analysis and recommendations to support CRO teams in areas like pricing, sales strategies, and investment decisions
• Identify and assess financial risks, ensure compliance with financial regulations, and develop mitigation
• Act as the primary finance liaison between finance departments and the CRO and commercial teams, using financial expertise to solve problems and drive business growth