monday.com

Project Delivery Manager

monday.com

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $110,000 - $135,000 per year

Job Level

Mid-LevelSenior

Tech Stack

GraphQL

About the role

  • Manage high-complexity projects from initiation through delivery to closure
  • Coordinate with cross-functional teams to complete unique projects according to scope
  • Develop and maintain relationships with clients to understand & enable execution of their requirements
  • Develop and manage project plans to deliver technical and consultative services to enterprise clients
  • Manage customer expectations, project scope, and resources
  • Coordinate technical and non-technical resources across internal and partner organizations
  • Develop and communicate project status, risks and issues to stakeholders ranging from technical staff to executives
  • Manage customer escalations, coordinating with customers and monday.com stakeholders
  • Manage billing and admin aspects of projects including generating sales orders, providing monthly invoices, providing status updates on resource utilization, and monitoring accurate logging of time
  • Be accountable for reliable and repeatable delivery processes, metrics and operational procedures
  • Actively lead and/or participate in internal projects to improve Professional Services projects
  • Develop a foundational knowledge of monday.com product & stay up to date with key releases

Requirements

  • Minimum 3-5 years of Professional Services experience - preferably in a project management role
  • Experience in B2B SaaS as technical customer success / professional service / implementation manager / technical project management / technical account management / technological consulting
  • Demonstrates progressive experience with project management and leadership
  • Detail-oriented with ability to rapidly learn new concepts, business models, and technologies
  • Experience leading projects involving hands-on implementation and management of multiple resources
  • Strong project management skills to keep projects on-track and manage complex customer engagements
  • Ability to clearly articulate technical topics to a non-technical audience
  • General understanding of APIs (RESTful, GraphQL) and other integration methods (make.com) is beneficial
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Strong customer-facing and presentation skills with ability to establish credibility with executives
  • BA or BS degree preferred